Certificate III in Business Administration(International Education)

This qualification reflects the role of individuals working in international education administration who apply a broad range of competencies using some discretion and judgement, and relevant theoretical knowledge. They may provide technical advice and support to a team.

International education work contexts include international onshore education, transnational offshore education, international projects and exchange or study abroad programs. A range of education sectors and organisations (public and private) provide international education. Sectors include higher education, vocational education and training, schools, English Language Intensive Courses for Overseas Students (ELICOS) and preparatory (foundation, bridging and enabling courses).

Job Roles

Administration Officer, TAFE International Marketing Office (offshore programs)

Administration Officer, University International Education Information Services

Administrative Assistant, International Office of University

Administrative Assistant, International Pastoral Care Services, secondary school

Assistant Administrative Officer

Education Program Support Worker, TAFE International Education Department

Information Services Assistant/Officer, International Education Office of a school

International Education Agent

Receptionist, Registered Training Organisation providing ELICOS

Student Recruitment and Admissions Assistant

Student Services Officer

Student Support Assistant.


Subjects

Packaging Rules

Total number of units = 12

5 core units plus

7 elective units

5 elective units must be selected from the elective units listed below.

The remaining 2 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below 1 unit may be selected from a Certificate II or Certificate IV qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units

Diversity

add topic BSBDIV301A Work effectively with diversity

Educational Administration

add topic BSBEDU301A Assist with monitoring compliance in international education*

add topic BSBEDU302A Assist in resolution of issues and incidents in an international education environment*

Industry Context

add topic BSBIND302A Work effectively in the international education services industry*

IT Use

add topic BSBITU306A Design and produce business documents

Elective units

Customer Service

add topic BSBCUS301A Deliver and monitor a service to customers

Educational Administration

add topic BSBEDU303A Assist with the provision of international education information*

add topic BSBEDU304A Assist with the provision of pastoral care services to international students*

add topic BSBEDU305A Assist with international education events and programs*

Financial Administration

add topic BSBFIA301A Maintain financial records

General Administration

add topic BSBADM307B Organise schedules

add topic BSBADM311A Maintain business resources

add topic BSBADM405B Organise meetings

add topic BSBADM406B Organise business travel

Information Management

add topic BSBINM301A Organise workplace information

IT Use

add topic BSBITU202A Create and use spreadsheets

add topic BSBITU301A Create and use databases

add topic BSBITU302B Create electronic presentations

add topic BSBITU307A Develop keyboarding speed and accuracy

add topic BSBITU309A Produce desktop published documents

Marketing

add topic BSBMKG401B Profile the market

Occupational Health and Safety

add topic BSBOHS301B Apply knowledge of OHS legislation in the workplace

Recordkeeping

add topic BSBRKG402B Provide information from and about records

Sustainability

add topic BSBSUS301A Implement and monitor environmentally sustainable work practices

Writing

add topic BSBWRT301A Write simple documents

Imported Units

CHCAD2CSupport the interests, rights and needs of clients within duty of care requirements

add topic HLTFA301B Apply first aid

add topic ICAU1204B Locate and use relevant on-line information

* Note: These units are based on modules from the accredited courses 30511QLD Certificate III in International Education Services, 30512QLD Certificate IV in International Education Services and 30513QLD Diploma of International Education Services; permission to adapt the modules was granted by the copyright holder, International Education Services Ltd.

Selecting Elective units for Different Outcomes

The context for this qualification varies and this must guide the selection of elective units. An example of appropriate elective units for a particular outcome follows.

Administration Officer, University International Education Information Services

5 core units plus

5 elective units from above list plus

add topic BSBCUS301A Deliver and monitor a service to customers

add topic BSBEDU303A Assist with provision of international education information

add topic BSBEDU305A Assist with international education events and programs

add topic BSBINM301A Organise workplace information

add topic BSBITU301A Create and use databases

2 additional electives as per the Qualification Rules

Administrative Assistant, International Pastoral Care Services, secondary school

5 core units plus

5 elective units from above list plus

add topic BSBCUS301A Deliver and monitor a service to customers

add topic BSBEDU304A Assist with the provision of pastoral care services to international students

CHCAD2CSupport the interests, rights and needs of clients with duty of care requirements

CHCCOM3CUtilise specialist communication skills to build strong relationships

add topic HLTFA301B Apply first aid

2 additional electives as per the Qualification Rules

Administration Officer, TAFE International Marketing Office (offshore programs)

5 core units plus

5 elective units from above list plus

add topic BSBADM405B Organise meetings

add topic BSBADM406B Organise business travel

add topic BSBEDU305A Assist with international education events and programs

add topic BSBMKG401B Profile the market

add topic ICAU1204B Locate and use relevant on-line information

2 additional electives as per the Qualification Rules


Pathways...

    Qualification Pathways

    Entry requirements

    There are no entry requirements for this qualification.

    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    BSB20107 Certificate II in Business or other relevant qualification/s

    OR

    with vocational experience assisting in a range of support roles without a formal business qualification.

    Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

    Administration Assistant

    Clerical Worker

    Data Entry Operator

    Information Desk Clerk

    Office Junior

    Receptionist.

    This breadth of expertise would equate to the competencies required to undertake this qualification.

    Pathways from the qualification

    After achieving this qualification candidates may undertake:

    BSB40507 Certificate IV in Business Administration.


Entry Requirements

Not applicable.


Licensing Information

Licensing, Legislative, Regulatory or Certification Considerations

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.


Employability Skills

QUALIFICATION SUMMARY

Qualification Code and Title

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:

Communication

clearly communicating workplace information to others (verbal and non-verbal)

communicating sensitively in a cross-cultural context

communicating with people who speak languages other than English

interpreting needs of customers (internal or external)

reading and interpreting workplace related documentation

writing to audience needs

Teamwork

applying knowledge of own role as part of a team

working as an individual and as a member of a team

working with diverse individuals and groups

Problem-solving

developing practical responses to workplace related functions

taking action to resolve concerns

Initiative and enterprise

adapting to new and emerging situations

being creative or proactive in response to workplace problems, changes and challenges

Planning and organising

allocating resources to workplace tasks and requirements

collecting, analysing and organising workplace data

identifying risk factors and taking action to minimise risk

planning for contingencies

utilising or determining required resources

Self-management

following workplace documentation such as codes of practice or operating procedures

managing own time and priorities

projecting a professional image when representing the organisation

taking personal responsibility at the appropriate level

Learning

maintaining knowledge of products and services

participating in ongoing learning (formal or informal)

seeking assistance and expert advice

Technology

applying business related technology skills in organising and using workplace information

using business related technology and equipment

using business related technology safely (OHS)