This qualification reflects the role of individuals who apply a broad range of competencies in various medical administration contexts. They may exercise discretion and judgement using appropriate knowledge to provide technical advice and support to a team.
Job Roles
Medical Receptionist
Medical Records Clerk
Medical Secretary.
Total number of units = 13 2 core units plus 11 elective units 5 elective units must be selected from the Group A units listed below. 4 elective units must be selected from the Group B units listed below. The remaining 2 elective units may be selected from Group A, Group B or Group C units listed below, or any currently endorsed Training Package or accredited course at the same qualification level or one level higher or lower. Elective units must be relevant to the work outcome, local industry requirements and the qualification level. Core units IT Use
Occupational Health and Safety
OR
Elective units Group A units Medical Services Administration
Group B units Financial Administration
General Administration
IT Use
Writing
Group C Units Customer Service
Diversity
Financial Administration
General Administration
Information Management
Innovation
Interpersonal Communication
IT Use
Occupational Health and Safety
Product Skills and Advice
Sustainability
Workplace Effectiveness
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Qualification Pathways
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
BSB20107 Certificate II in Business or other relevant qualification/s
OR
with vocational experience assisting in a range of support roles without a formal business qualification.
Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:
Administration Assistant
Clerical Worker
Data Entry Operator
Information Desk Clerk
Office Junior
Receptionist.
This breadth of expertise would equate to the competencies required to undertake this qualification.
Pathways from the qualification
After achieving this qualification candidates may undertake:
BSB40507 Certificate IV in Business Administration.
There are no entry requirements for this qualification.
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.
BSB31107 Certificate III in Business Administration (Medical) The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options. | |
Employability Skill | Industry/enterprise requirements for this qualification include: |
Communication | clearly communicating workplace information to others (verbal and non-verbal) communicating sensitively in a cross-cultural context communicating with colleagues and clients to handle verbal inquiries such as payroll questions, medical appointments or records enquiries communicating with people who speak languages other than English interpreting needs of clients (internal or external) reading and interpreting workplace related documentation writing to audience needs |
Teamwork | applying knowledge of own role to complete activities efficiently to support team activities and tasks working in a team of people to provide office and medical administration services working with diverse individuals and groups |
Problem-solving | developing practical responses to common breakdowns in workplace systems and procedures rectifying discrepancies or errors in documentation and transactions taking action to resolve concerns |
Initiative and enterprise | adapting to new and emerging situations in the workplace being proactive and creative in responding to workplace problems, changes and challenges |
Planning and organising | allocating resources to workplace tasks and requirements collecting, analysing and organising workplace data identifying risk factors and taking action to minimise risk organising meeting schedules for clients and colleagues and negotiating alternative arrangements planning for contingencies planning information and documentation requirements utilising or determining required resources |
Self-management | following workplace documentation such as codes of practice or operating procedures projecting a professional image when representing the organisation setting own work program and managing time to ensure tasks are done on time taking personal responsibility at the appropriate level working ethically when dealing with financial transactions |
Learning | maintaining continuous learning by seeking out opportunities for improvement and developing new skills seeking assistance and expert advice |
Technology | using business related technology safely (OHS) using business technology such as software programs for word processing spreadsheets, presentation and scheduling |
