Certificate IV in Business
This qualification reflects the role of individuals who use well
Job roles
Administrator
Project Officer.
This qualification reflects the role of individuals who use well
Job roles
Administrator
Project Officer.
Total number of units = 10
1 core unitplus
9 elective units
5 elective units must be selected from the elective units listed below.
The remaining 4 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Where the packaging of this qualification meets the rules of a specialist qualification at this level, then the specialist qualification and not the generic qualification must be awarded.
Core units
BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Elective units
Customer Service
BSBCUS401B Coordinate implementation of customer service strategies
BSBCUS402B Address customer needs
BSBCUS403B Implement customer service standards
Continuity
BSBCON401A Work effectively in a business continuity context
E
BSBEBU401A Review and maintain a website
Financial Administration
BSBFIA402A Report on financial activity
General Administration
BSBADM405B Organise meetings
BSBADM409A Coordinate business resources
Innovation
BSBINN301A Promote innovation in a team environment
Intellectual Property
BSBIPR401A Use and respect copyright
BSBIPR402A Protect and use new inventions and innovations
BSBIPR403A Protect and use brands and business identity
BSBIPR404A Protect and use innovative designs
BSBIPR405A Protect and use intangible assets in small business
Interpersonal Communication
BSBCMM401A Make a presentation
IT Analysis and Design
BSBITA401A Design databases
IT Support
BSBITS401B Maintain business technology
IT Use
BSBITU401A Design and develop complex text documents
BSBITU402A Develop and use complex spreadsheets
BSBITU404A Produce complex desktop published documents
Learning and Development
BSBLED401A Develop teams and individuals
Marketing
BSBMKG413A Promote products and services
BSBMKG414B Undertake marketing activities
Project Management
BSBPMG522A Undertake project work
Recordkeeping
BSBRKG402B Provide information from and about records
Relationship Management
BSBREL401A Establish networks
Research
BSBRES401A Analyse and present research information
Risk Management
BSBRSK401A Identify risk and apply risk management processes
Sustainability
BSBSUS301A Implement and monitor environmentally sustainable work practices
Writing
BSBWRT401A Write complex documents
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
BSB30112 Certificate III in Business or other relevant qualification/s
OR
with vocational experience assisting in a range of environments providing administrative or operational support to individuals and/or teams but without a formal business qualification.
Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:
Accounts Clerk
Customer Service Advisor
Clerk
E-business Practitioner
Legal Receptionist
Medical Receptionist
Office Administration Assistant
Student Services Officer
Word Processing Operator.
This breadth of expertise would equate to the competencies required to undertake this qualification.
Pathways from the qualification
After achieving this qualification candidates may undertake:
a range of Diploma level qualifications within the BSB07 Business Services Training Package, or other Training Packages.
There are no entry requirements for this qualification.
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.
The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill | Industry/enterprise requirements for this qualification include: |
Communication | communicating with business contacts and team members to promote products and services, give and receive feedback, and negotiate effectively to address conflicts reading, interpreting, writing and presenting reports |
Teamwork | supporting team members in developing skills and knowledge relating to products and services working within own role to support team activities |
Problem-solving | finding, analysing and interpreting data which may be incomplete or have discrepancies making decisions to complete tasks in a time efficient manner |
Initiative and enterprise | contributing to strategic direction of enterprise identifying learning opportunities to improve work practices |
Planning and organising | organising information relating to products and/or services into databases organising resources, equipment and time lines planning for contingencies |
Self-management | evaluating own performance and identifying areas for improvement managing time to independently complete tasks |
Learning | participating in professional networks and associations to obtain and maintain knowledge and skills |
Technology | using business technology such as the internet and mobile phones to communicate with other people using business technology to collect, analyse and provide information |