This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of small business contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others, and have responsibility for the output of others.
Job Roles
Small Business Manager.
Total number of units = 10
4 core units plus
6 elective units
The 6 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 elective unit may be selected from a Certificate III or Diploma qualification.
Electives must be relevant to the work outcome, local industry requirements and the qualification level.
Core Units
Small and Micro Business
BSBSMB401A Establish legal and risk management requirements of small business
BSBSMB402A Plan small business finances
BSBSMB403A Market the small business
BSBSMB404A Undertake small business planning
Elective Units
Creative Thinking
BSBCRT501A Originate and develop concepts
Customer Service
BSBCUS401A Coordinate implementation of customer service strategies
BSBCUS402A Address customer needs
E
BSBEBU401A Review and maintain a website
Financial Administration
BSBFIA402A Report on financial activity
Franchising
BSBFRA401B Manage compliance with franchisee obligations and legislative requirements
Innovation
BSBINN301A Promote innovation in a team environment
Intellectual Property
BSBIPR405A Protect and use intangible assets in small business
International Business
BSBINT303B Organise the importing and exporting of goods
Management
BSBMGT404A Lead and facilitate off
Marketing
BSBMKG413A Promote products and services
BSBMKG414B Undertake marketing activities
Project Management
BSBPMG510A Manage projects
Relationship Management
BSBREL401A Establish networks
BSBREL402A Build client relationships and business networks
Research
BSBRES401A Analyse and present research information
Small and Micro Business
BSBSMB405A Monitor and manage small business operations
BSBSMB406A Manage small business finances
BSBSMB407A Manage a small team
BSBSMB408B Manage personal, family, cultural and business obligations
BSBSMB409A Build and maintain relationships with small business stakeholders
Sustainability
BSBSUS301A Implement and monitor environmentally sustainable work practices
Imported Units
FNSACCT407B Set up and operate a computerised accounting system
PSPGOV407B Provide a quotation
Selecting Elective Units for Different Outcomes
The context for this qualification varies and this must guide the selection of elective units. An example of appropriate elective units for a particular outcome follows.
Small Business Manager: owneroperator of a small business such as a retail outlet employing between five and ten staff.
4 core units plus
6 elective units
BSBCRT501A Originate and develop concepts
BSBCUS401A Coordinate implementation of customer service strategies
BSBMKG413A Promote products and services
BSBSMB405A Monitor and manage small business operations
BSBSMB407A Manage a small team
BSBSMB408B Manage personal, family, cultural and business obligations
Small Business Manager: owneroperator of a small franchise employing between five and ten staff that provides a mobile service to customers such as home maintenance.
4 core units plus
6 elective units
BSBFRA401B Manage compliance with franchisee obligations and legislative requirements
BSBINN301A Promote innovation in a team environment
BSBMGT404A Lead and facilitate off
BSBMKG414B Undertake marketing activities
BSBSMB405A Monitor and manage small business operations
BSBSMB407A Manage a small team
Small Business Manager: managing an organisation which provides consultation or advisory services to small business
4 core units plus
6 elective units
BSBCUS402A Address customer needs
BSBINN301A Promote innovation in a team environment
BSBPMG510A Manage projects
BSBREL402A Build client relationships and business networks
BSBRES401A Analyse and present research information
BSBSMB405A Monitor and manage small business operations
Qualification Pathways
Entry requirements
There are no entry requirements for this qualification.
Pathways into the qualification
Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at certificate level, including:
with personal or vocational experience in a specific industry
with vocational experience in a specific industry and an industry specific qualification.
Pathways from the qualification
After achieving this qualification candidates may undertake a qualification in a specialist area within this Training Package such as marketing, management, human resources.
Not applicable.
Licensing, Legislative, Regulatory or Certification Considerations
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.
QUALIFICATION SUMMARY | |
The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options. | |
Employability Skill | Industry/enterprise requirements for this qualification include: |
Communication | being appropriately assertive when marketing the business negotiating effectively persuading effectively with clients, suppliers, financial backers and other business stakeholders reading, interpreting and questioning legal, financial, marketing and other business documentation |
Teamwork | identifying and utilising the strengths of other team members providing coaching, mentoring and feedback to members of the team |
Problem-solving | applying a range of problem solving strategies seeking information from various sources to determine the cause of the problem using numeracy skills to calculate costs, prices and cash flow projections |
Initiative and enterprise | being creative and entrepreneurial in translating small business ideas into action developing innovative solutions to small business challenges identifying small business opportunities not obvious to others |
Planning and organising | developing a business plan developing operational procedures for the small business identifying performance measures for the small business planning for contingencies |
Self-management | having personal goals and a vision for the small business taking personal responsibility for the business |
Learning | contributing to the learning of team members seeking assistance and expert advice on financial, legal and/or technical aspects of the business seeking out and learning new ideas, skills and techniques |
Technology | applying business technology for communication, planning, financial management, marketing and operating the business comparing and purchasing new business technology |