Certificate IV in International Trade

This qualification reflects the role of individuals who use well-developed international trade skills and a broad knowledge base in a wide variety of international trade contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others, however they typically report to a more senior international trade/business practitioner.

Job Roles

Export Customer Service Coordinator



Trade Coordinator.


Total number of units = 10

10 elective units

4 elective units must be selected from the Group A units listed below.

3 elective units must be selected from the Group B units listed below.

The remaining 3 elective units may be selected from the remaining Group A or Group B units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Group A units


add topic BSBCOM405A Promote compliance with legislation

International Business

add topic BSBINT401B Research international business opportunities

add topic BSBINT405B Apply knowledge of import and export international conventions, laws and finance

add topic BSBINT407B Prepare business advice on export Free on Board Value

add topic BSBINT408B Prepare business advice on the taxes and duties for international trade transactions

add topic BSBINT409B Plan for international trade


add topic BSBMKG415A Research international markets

add topic BSBMKG416A Market goods and services internationally

Relationship Management

add topic BSBREL403A Implement international client relationship strategies

Group B units

Customer Service

add topic BSBCUS401B Coordinate implementation of customer service strategies

add topic BSBCUS402B Address customer needs

add topic BSBCUS403B Implement customer service standards

Financial Administration

add topic BSBFIA402A Report on financial activity

General Administration

add topic BSBADM409A Coordinate business resources

Information Management

add topic BSBINM401A Implement workplace information system

Interpersonal Communication

add topic BSBCMM401A Make a presentation

IT Support

add topic BSBITS401B Maintain business technology

IT Use

add topic BSBITU401A Design and develop complex text documents

Learning and Development

add topic BSBLED401A Develop teams and individuals


add topic BSBMGT401A Show leadership in the workplace

add topic BSBMGT402A Implement operational plan

add topic BSBMGT403A Implement continuous improvement

add topic BSBMGT404A Lead and facilitate off-site staff


add topic BSBMKG413A Promote products and services

add topic BSBMKG414B Undertake marketing activities

Occupational Health and Safety

add topic BSBOHS407A Monitor a safe workplace

Relationship Management

add topic BSBREL401A Establish networks


add topic BSBRES401A Analyse and present research information

Risk Management

add topic BSBRSK401A Identify risk and apply risk management processes


add topic BSBSUS301A Implement and monitor environmentally sustainable work practices

Workplace Effectiveness

add topic BSBWOR401A Establish effective workplace relationships

add topic BSBWOR402A Promote team effectiveness


add topic BSBWRT401A Write complex documents


    Qualification Pathways

    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    BSB30607 Certificate III in International Trade or other relevant qualification/s


    with vocational experience in assisting international trade/business team leaders, supervisors or managers to conduct international trade/business activities but without formal international trade qualifications.

    Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

    Export Clerk

    Import Clerk

    Import/Export Clerk.

    This breadth of expertise would equate to the competencies required to undertake this qualification.

    Pathways from the qualification

    After achieving this qualification candidates may undertake:

    BSB50807 Diploma of International Business.

Entry Requirements

There are no entry requirements for this qualification.

Licensing Information

Licensing, Legislative, Regulatory or Certification Considerations

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills

BSB41107 Certificate IV in International Trade

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


communicating with parties, agents, suppliers and customers to ensure business is transacted in an efficient manner

using negotiation skills to obtain new client orders or prices


consulting with teams and individuals to allocate resources

planning and implementing team activities to meet customer needs


using procedures to resolve customer difficulties and complaints

utilising risk management processes to minimise potential adverse impacts and to maintain continuity of operations

Initiative and enterprise

adapting to new and emerging trends and changes in the international business environment

generating a range of continuous improvement suggestions to improve workplace policies and procedures

Planning and organising

scheduling shipments so they depart and arrive within clients' required time lines

developing project plans including time lines, task breakdowns, roles and responsibilities


recognising the limitations of own experience and knowledge of international conventions, laws and finance and seeking advice from more experienced people where appropriate

working with attention to detail, thoroughness, accuracy and speed


maintaining currency of knowledge and skills of international conventions, laws and finance

reflecting on own performance and analysing how it could be improved in the future


using computer-based search technologies to locate learning resources and opportunities

using computer-based software such as word processing and spreadsheets to organise resources