Certificate IV in Unionism and Industrial Relations

This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in unionism and industrial relations in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Job Roles

Union Organiser

Workplace Union Representative.


Total number of units = 10

3 core units plus

7 elective units

2 elective units must be selected from the Group A units listed below.

At least 3 elective units must be selected from the remaining Group A units or the Group B units listed below.

The remaining 2 elective units may be selected from the Group A or Group B units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units

Workplace Relations

add topic BSBWRK403A Communicate with workers

add topic BSBWRK404A Promote equality of opportunity and fair treatment for all workers

add topic BSBWRK405A Promote union values, principles and policies

Elective units

Group A units

Workplace Relations

add topic BSBWRK401A Develop and implement an organising plan

add topic BSBWRK402A Empower workers

add topic BSBWRK406A Participate in the bargaining process

add topic BSBWRK407A Provide advice to union members

add topic BSBWRK408A Undertake negotiations

add topic BSBWRK409A Prepare for and participate in dispute resolution

Group B units

Customer Service

add topic BSBCUS401B Coordinate implementation of customer service strategies

add topic BSBCUS402B Address customer needs

Financial Administration

add topic BSBFIA402A Report on financial activity

General Administration

add topic BSBADM409A Coordinate business resources


add topic BSBINN301A Promote innovation in a team environment

Interpersonal Communication

add topic BSBCMM401A Make a presentation

IT Support

add topic BSBITS401B Maintain business technology

IT Use

add topic BSBITU401A Design and develop complex text documents

Learning and Development

add topic BSBLED401A Develop teams and individuals


add topic BSBMKG413A Promote products and services

add topic BSBMKG414B Undertake marketing activities

Relationship Management

add topic BSBREL401A Establish networks


add topic BSBRES401A Analyse and present research information

Risk Management

add topic BSBRSK401A Identify risk and apply risk management processes


add topic BSBSUS301A Implement and monitor environmentally sustainable work practices

Occupational Health and Safety

add topic BSBOHS407A Monitor a safe workplace

Project Management

add topic BSBPMG510A Manage projects


add topic BSBWRT401A Write complex documents


    Qualification Pathways

    Entry requirements

    There are no entry requirements for this qualification.

    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    BSB30107 Certificate III in Business or other relevant qualification/s


    with vocational experience in assisting workplace union representatives conduct unionism activities but without formal unionism qualifications.

    Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

    Accounts Clerk

    Administrative Officer


    Customer Service Advisor

    Legal Secretary

    Medical Secretary

    Personal Assistant

    Small Business Assistant

    Student Services Officer.

    This breadth of expertise would equate to the competencies required to undertake this qualification.

    Pathways from the qualification

    After achieving this qualification candidates may undertake:

    BSB51807 Diploma of Unionism and Industrial Relations.

Entry Requirements

Not applicable.

Licensing Information

Licensing, Legislative, Regulatory or Certification Considerations

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills


The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


communicating effectively with workers to encourage them to join the union, and to become involved in union activities and activism

negotiating with employers and employees during the bargaining process

providing advice to union members consistent with their literacy abilities


developing networks of people from diverse backgrounds to promote equality of opportunity and fair treatment

working within a team to identify opportunities to empower members


predicting opposing arguments in a case before a tribunal and preparing key points to address them

solving workplace issues and problems individually or in teams

Initiative and enterprise

finding new ways of enabling others to shift their attitudes

presenting a range of options to resolve issues between members and employers

thinking laterally about problems to find new solutions

Planning and organising

planning and organising contact and discussions with workers to promote unionism

preparing and presenting unfair dismissal cases before a tribunal


being self aware to ensure all members are treated fairly

modelling behaviour that supports the values of unionism and thereby encouraging confidence and belief in unionism as a way of improving workers' lives


advising members and representatives on strategies to implement union policies

reflecting on the success of negotiating tactics and strategies when representing a member or members before a tribunal


using computers and software to source information from the internet to research information relevant to a case before a tribunal

using office technology to access, record and document information about negotiations or tribunal hearings