Diploma of Business Administration

This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team.

Job Roles

Administration Manager

General Office Manager

Office Manager.


Total number of units = 8

8 elective units

5 elective units must be selected from the Group A units listed below.

The remaining 3 elective units may be selected from the Group B units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate IV or Advanced Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Elective units

Group A units

Financial Management

add topic BSBFIM502A Manage payroll

General Administration

add topic BSBADM502B Manage meetings

add topic BSBADM503B Plan and manage conferences

add topic BSBADM504B Plan or review administration systems

add topic BSBADM506B Manage business document design and development

IT Building and Implementation

add topic BSBITB501A Establish and maintain a workgroup computer network

Project Management

add topic BSBPMG510A Manage projects

Group B units

Customer Service

add topic BSBCUS501C Manage quality customer service

Information Management

add topic BSBINM501A Manage an information or knowledge management system


add topic BSBINN301A Promote innovation in a team environment


add topic BSBMGT502B Manage people performance


add topic BSBRKG502B Manage and monitor business or records systems


add topic BSBSUS501A Develop workplace policy and procedures for sustainability

Workplace Effectiveness

add topic BSBWOR501B Manage personal work priorities and professional development

add topic BSBWOR502B Ensure team effectiveness


    Qualification Pathways

    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    BSB40507 Certificate IV in Business Administration or other relevant qualification/s


    extensive vocational experience in a range of environments in senior support roles.

    Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

    Administration Officer

    Accounts Supervisor

    Executive Personal Assistant

    Office Administrator

    Project Assistant.

    This breadth of expertise would equate to the competencies required to undertake this qualification.

    Pathways from the qualification

    After achieving this qualification candidates may undertake a variety of business studies at the advanced diploma level.

Entry Requirements

There are no entry requirements for this qualification.

Licensing Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills


Qualification Code and Title

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


managing organisational systems and processes to ensure usability and compliance by all staff

participating in complex interpersonal exchanges requiring excellent negotiation and writing skills

using effective interpersonal skills and relating to a wide range of internal and external clients


delegating tasks as per job role responsibilities to appropriately skilled team members

working and consulting with others to develop systems and processes


anticipating problems and preparing contingency plans

controlling budgets, reconciling figures, rectifying anomalies and applying estimating skills

researching and analysing data to prepare work plans and processes as required

Initiative and enterprise

being creative and providing innovative solutions to complex issues

choosing appropriate systems to meet organisational needs

designing and developing documentation and related processes

responding to new and changing circumstances to ensure accurate and timely advice

Planning and organising

allocating resources to ensure organisational requirements are met

collecting, collating and analysing information using appropriate workplace business systems

developing contingency plans and strategising to meet client needs

managing meetings and conferences effectively through excellent time management and organisational skills


following legislative and regulatory requirements to ensure the safety and security of organisational and employee information

managing own time and priorities and dealing with contingencies

meeting statutory requirements in respect to payroll and recruitment practices

taking responsibility as required by work role and ensuring all organisational polices and procedures are followed


planning training needs, and monitoring and evaluating training and induction programmes


using complex functions of computer software to design and develop templates, standard documentation and user manuals

using electronic communication devices and processes i.e. computers, internet, intranet, email to produce written correspondence and reports

using technology to manage organisational information