Diploma of Quality Auditing

This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team.

Job Roles

Quality Assurance Manager

Quality Facilitator

Quality and Improvement Consultant

Service Quality System Support Analyst.


Total number of units = 8

8 elective units

3 elective units must be selected from the Group A units listed below.

2 elective units must be selected from the Group A or Group B units listed below or from an equivalent level qualification within this Training Package.

The remaining 3 elective units may be selected from the Group A or Group B units listed below, or any currently endorsed Training Package, or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate IV or Advanced Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Elective units

Group A units

Information Management

add topic BSBINM501A Manage an information or knowledge management system

Quality Auditing

add topic BSBAUD402B Participate in a quality audit

add topic BSBAUD501B Initiate a quality audit

add topic BSBAUD503B Lead a quality audit

add topic BSBAUD504B Report on a quality audit

Risk Management

add topic BSBRSK501B Manage risk

Group B units


add topic BSBMGT502B Manage people performance

add topic BSBMGT516C Facilitate continuous improvement

Project Management

add topic BSBPMG505A Manage project quality


add topic BSBSUS501A Develop workplace policy and procedures for sustainability

Workplace Effectiveness

add topic BSBWOR502B Ensure team effectiveness


    Qualification Pathways

    Entry requirements

    There are no entry requirements for this qualification.

    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    BSB40207 Certificate IV in Business or other relevant qualification/s


    with extensive vocational experience in auditing and without formal auditing qualifications.

    Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:


    Project Officer

    Quality Assurance Officer.

    This breadth of expertise would equate to the competencies required to undertake this qualification.

    Pathways from the qualification

    After achieving this qualification candidates may undertake a qualification in a specialist area within this Training Package such as marketing, management, human resources.

Entry Requirements

Not applicable.

Licensing Information

Licensing, Legislative, Regulatory or Certification Considerations

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills


The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


adjusting interpersonal styles and methods as required

communicating ideas and information to a wide range of persons

consulting, questioning, clarifying and evaluating information

negotiating follow-up action as required

using excellent verbal and written skills to gather information and present formal audit reports


providing feedback to team members on their performance

working with others and delegating roles and responsibilities to team members


collecting, analysing, comparing and contrasting data

providing strategies on how to address non-compliances

solving problems in respect to risk and knowledge management systems

Initiative and enterprise

adopting innovative approaches to learning and improving team members' skills

identifying areas for improvement and recommending value adding activities

leading an audit and offering flexible approaches to suit client's business

Planning and organising

identifying risk and developing strategies to deal with it

planning audit schedule and identifying resources required

planning for contingencies, and monitoring and reviewing systems and activities


managing own time and performance

reflecting on own performance as an auditor

working within organisational policies, procedures and legislative requirements


developing and maintaining own professional competence

identifying learning needs and facilitating the management of knowledge

maintaining currency of knowledge and skills in respect to risk and knowledge management


aligning data and information systems with the knowledge management system

using technology to assist the management of information and to assist the planning process

using word processing software and risk analysis tools