This qualification reflects the role of individuals who have senior or managerial responsibilities. They may oversee the work of others or have specialised roles where they do not supervise others but provide strategic leadership.
Job Roles
Area Manager
Department Manager
Regional Manager.
Total number of units = 8
3 core units plus
5 elective units
3electiveunits must be selected from the elective units listed below.
The remaining 2 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from a Diploma qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core Units
BSBINN601B Manage organisational change
BSBMGT605B Provide leadership across the organisation
BSBMGT616A Develop and implement strategic plans
Elective units
BSBCCO601B Optimise customer contact operations
BSBCCO602B Manage customer contact information
BSBCCO603C Design and launch new customer contact facilities
BSBCCO604B Develop and maintain a service level strategy
BSBCCO605B Develop and maintain a customer contact marketing strategy
BSBCCO606B Forecast and plan using customer contact traffic information analysis
BSBCCO607B Manage customer contact centre staffing
BSBCCO608B Manage customer contact operational costs
BSBCOM603C Plan and establish compliance management systems
BSBDIV601A Develop and implement diversity policy
BSBFIM601A Manage finances
BSBINM601A Manage knowledge and information
BSBIPR601A Develop and implement strategies for intellectual property management
BSBMGT608C Manage innovation and continuous improvement
BSBMGT617A Develop and implement a business plan
BSBMKG609A Develop a marketing plan
BSBOHS601B Develop a systematic approach to managing OHS
BSBRKG601B Define recordkeeping framework
BSBRSK501B Manage risk
BSBSUS501A Develop workplace policy and procedures for sustainability
PSPGOV602B Establish and maintain strategic networks
PSPPROC602B Direct the management of contracts
Pathways into the qualification
Candidates may enter the qualification through a number of entry points including:
BSB51107 Diploma of Management or other relevant qualification/s
OR
with substantial vocational experience, in management but without a formal qualification.
Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:
Manager.
This breadth of expertise would equate to the competencies required to undertake this qualification.
Pathways from the qualification
After achieving this qualification candidates may choose to undertake studies at higher education level.
Entry requirements
There are no entry requirements for this qualification.
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.
The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill | Industry/enterprise requirements for this qualification include: |
Communication | consulting, questioning, clarifying and evaluating information interpreting customer needs negotiating budgets and plans and then re-developing as required to meet organisational needs negotiating with internal and external stakeholders utilising excellent interpersonal skills, and producing a wide range of reports and making presentations as required |
Teamwork | briefing various personnel on their roles and responsibilities regarding the implementation of the marketing plan coordinating resources and developing systems to manage team and individual performance defining performance measures and working collaboratively with team members identifying performance gaps and taking remedial action for underperformance |
Problem-solving | assessing financial viability of new opportunities and matching organisational capability with market needs collecting and analysing data comparing and contrasting data conducting situational analyses developing and managing risk and contingency plans developing strategies for improvement performing cost benefit analyses, budgeting, assessing and managing risk |
Initiative and enterprise | evaluating and improving market performance identifying strengths and opportunities within organisation's projected capabilities and resources |
Planning and organising | collecting, collating and analysing information using appropriate workplace business systems developing customer acquisition and retention strategies developing systems that are flexible and responsive to changing circumstances evaluating processes and making changes as required planning and managing resource acquisition and deployment within budgetary constraints planning for contingencies |
Self-management | applying discretion and judgement within complex environments managing own time and performance using judgement in planning and in the selection and allocation of resources working within organisational policies and procedures and legislative requirements |
Learning | coaching and mentoring others to acquire new knowledge and skills providing learning and development opportunities |
Technology | creating presentations using a range of media using computerised systems, software and telecommunication devices using technology to assist with the management of information and to assist the planning process using technology to record and generate ideas |