Subjects
Total number of units = 12
4 core units plus
8 elective units, of which:
4 elective units must be selected from the listed electives
4 elective units may be selected from the listed electives or from any currently endorsed Training Package or accredited course at Advanced Diploma level.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
Core Units
BSBFIM601 Manage finances
BSBINN601 Lead and manage organisational change
BSBMGT605 Provide leadership across the organisation
BSBMGT617 Develop and implement a business plan
Elective Units
BSBCUE601 Optimise customer engagement operations
BSBCUE602 Manage customer engagement information
BSBCUE603 Design and launch new customer engagement facilities
BSBCUE604 Develop and maintain a service level strategy
BSBCUE605 Develop and maintain a customer engagement marketing strategy
BSBCUE606 Forecast and plan using customer engagement traffic information analysis
BSBCUE607 Manage customer engagement centre staffing
BSBCUE608 Manage customer engagement operational costs
BSBCOM603 Plan and establish compliance management systems
BSBDIV601 Develop and implement diversity policy
BSBHRM602 Manage human resources strategic planning
BSBHRM604 Manage employee relations
BSBINM601 Manage knowledge and information
BSBIPR601 Develop and implement strategies for intellectual property management
BSBMGT608 Manage innovation and continuous improvement
BSBMGT615 Contribute to organisation development
BSBMGT616 Develop and implement strategic plans
BSBMGT619 Identify and implement business innovation
BSBMGT621 Design and manage the enterprise quality management system
BSBMGT622 Manage resources
BSBMGT623 Monitor corporate governance activities
BSBMGT624 Develop and implement corporate social responsibility
BSBMKG609 Develop a marketing plan
BSBRKG601 Define recordkeeping framework
BSBRSK501 Manage risk
BSBSUS501 Develop workplace policy and procedures for sustainability
BSBWHS605 Develop, implement and maintain WHS management systems
PSPGOV602B Establish and maintain strategic networks
PSPPROC607A Manage strategic contracts