Total number of units = 12

4 core units plus

8 elective units, of which:

4 elective units must be selected from the listed electives

4 elective units may be selected from the listed electives or from any currently endorsed Training Package or accredited course at Advanced Diploma level.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Core Units

add topic BSBFIM601 Manage finances

add topic BSBINN601 Lead and manage organisational change

add topic BSBMGT605 Provide leadership across the organisation

add topic BSBMGT617 Develop and implement a business plan

Elective Units

add topic BSBCUE601 Optimise customer engagement operations

add topic BSBCUE602 Manage customer engagement information

add topic BSBCUE603 Design and launch new customer engagement facilities

add topic BSBCUE604 Develop and maintain a service level strategy

add topic BSBCUE605 Develop and maintain a customer engagement marketing strategy

add topic BSBCUE606 Forecast and plan using customer engagement traffic information analysis

add topic BSBCUE607 Manage customer engagement centre staffing

add topic BSBCUE608 Manage customer engagement operational costs

add topic BSBCOM603 Plan and establish compliance management systems

add topic BSBDIV601 Develop and implement diversity policy

add topic BSBHRM602 Manage human resources strategic planning

add topic BSBHRM604 Manage employee relations

add topic BSBINM601 Manage knowledge and information

add topic BSBIPR601 Develop and implement strategies for intellectual property management

add topic BSBMGT608 Manage innovation and continuous improvement

add topic BSBMGT615 Contribute to organisation development

add topic BSBMGT616 Develop and implement strategic plans

add topic BSBMGT619 Identify and implement business innovation

add topic BSBMGT621 Design and manage the enterprise quality management system

add topic BSBMGT622 Manage resources

add topic BSBMGT623 Monitor corporate governance activities

add topic BSBMGT624 Develop and implement corporate social responsibility

add topic BSBMKG609 Develop a marketing plan

add topic BSBRKG601 Define recordkeeping framework

add topic BSBRSK501 Manage risk

add topic BSBSUS501 Develop workplace policy and procedures for sustainability

add topic BSBWHS605 Develop, implement and maintain WHS management systems

add topic PSPGOV602B Establish and maintain strategic networks

add topic PSPPROC607A Manage strategic contracts

Subject lists

Advanced Diploma of Leadership and Management

Entry Requirements