CHC31008 - Certificate III in Telephone Counselling Skills
Certificate III in Telephone Counselling Skills
This qualification applies to workers who provide support to individuals offering them first point of contact in a crisis situation and referral to a broad range of services. At this level workers provide short-term direct phone contact with clients in a crisis situation during which time they establish a helping relationship to define the crisis and provide referral information where appropriate.
This qualification may be delivered while under structured training/orientation/induction to the work.
Occupational titles may include:
Alcohol and other drugs telephone counsellor
Men's help line telephone counsellor
Domestic violence help line counsellor
Telephone counsellor
Gay and lesbian help line counsellor
Youth help line telephone counsellor
Subjects
PACKAGING RULES
11 units are required for award of this qualification including:
7 core units
4 elective units
A wide range of elective units is available, including:
Group A OHS electives from which one unit must be selected
Group B electives of which at least two must be selected for this qualification
Group C electives which are recommended for culturally aware and respectful practice
Other relevant electives listed below
Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
Where appropriate, to address workplace requirements, a unit of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing
Core units
CHCCHILD404A Support the rights and safety of children and young people
CHCMH411A Work with people with mental health issues
HLTHIR403C Work effectively with culturally diverse clients and co-workers
The importance of culturally aware and respectful practice
All workers undertaking counselling work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group C electives - recommended for culturally aware and respectful practice
Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
Other relevant electives
CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively
Problem gambling electives
CHCGMB501A Work effectively in the problem gambling sector
CHCGMB502A Assess the needs of clients with problem gambling issues
CHCGMB503A Provide counselling for clients with problem gambling issues
In addition, ONE (1) unit may be selected from the Community Services Training Package or other relevant National Training Package units available at this or higher levels.
Pathways...
Not Applicable
Entry Requirements
Not Applicable
Licensing Information
Not Applicable
Employability Skills
Refer to the Topic: Introduction to the Employability Skills Qualification Summaries