Certificate IV in Community Services Work

This qualification covers workers who provide a range of services and interventions to clients, and/or who implement community education and interventions. Work may take place in a range of contexts such as community based organisations, residential rehabilitation services and outreach services and workers may have supervisory responsibilities.

The qualification:

Defines knowledge and skills required by support workers and case workers who work autonomously under the broad guidance of others

Refers to specific knowledge of a client group and appropriate intervention processes applied in residential and community settings.

On completion of this qualification the worker will be able to design and deliver programs that aim to enhance the well being of individuals and groups.

Occupational titles may include:

Case worker

Health education officer

Community services worker

Outreach officer

Community support worker

Support worker

Domestic violence worker

Welfare support worker

Early intervention homelessness worker

Welfare worker

Family support worker


Subjects

PACKAGING RULES

14 units are required for award of this qualification including:

9 core units

5 elective units

A wide range of elective units is available, including:

Group A OHS electives of which one unit must be selected for this qualification

Group B elective which is recommended for culturally aware and respectful practice

Other relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages

Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units

add topic CHCCD412B Work within a community development framework

add topic CHCCHILD401A Identify and respond to children and young people at risk

add topic CHCCOM403A Use targeted communication skills to build relationships

add topic CHCCS400B Work within a relevant legal and ethical framework

add topic CHCCS411B Work effectively in the community sector

add topic CHCCS412D Deliver and develop client services

add topic CHCCS422A Respond holistically to client issues and refer appropriately

add topic CHCORG405D Maintain an effective work environment

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

Group A OHS electives - one unit must be selected

One of the following OHS units must be selected for this qualification.

add topic HLTOHS300B Contribute to OHS processes

add topic HLTOHS401A Maintain workplace OHS processes

The importance of culturally aware and respectful practice

All workers undertaking community services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group B - elective recommended for culturally aware and respectful practice

This qualification has been structured to provide a specific focus on culturally diverse clients.

Where work also involves a specific focus on Aboriginal and/or Torres Strait Islander clients or communities, candidates are recommended to select the following unit:

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives

Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.

Case work and case management electives

add topic CHCCM401D Undertake case management

add topic CHCCM402D Establish and monitor a case plan

add topic CHCCM404A Undertake case management for clients with complex needs

add topic CHCCM503C Develop, facilitate and monitor all aspects of case management

Administration electives

add topic BSBWOR204A Use business technology

add topic CHCADMIN305E Work within the administration protocols of the organisation

add topic CHCADMIN403D Undertake administrative work

add topic CHCPOL402B Contribute to policy development

add topic CHCPOL403B Undertake research activities

Advocacy electives

add topic CHCAD401D Advocate for clients

add topic CHCAD402D Support the interests, rights and needs of clients within duty of care requirements

add topic CHCNET301D Participate in networks

add topic CHCNET404A Facilitate links with other services

Client service electives

add topic CHCCS401B Facilitate responsible behaviour

add topic CHCCS403B Provide brief intervention

add topic CHCCS404B Facilitate family intervention strategies

add topic CHCCS407B Operate referral procedures

add topic CHCCS414A Provide education and support on parenting, health and well being

add topic CHCCS427A Facilitate adult learning and development

add topic CHCCS503A Develop, implement and review services and programs to meet client needs

add topic CHCCS506A Promote and respond to workplace diversity

add topic CHCCS521A Assess and respond to individuals at risk of suicide

add topic CHCCS604A Manage the delivery of quality services to clients

add topic CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively

add topic CHCPROT409D Provide primary residential care

add topic CHCPROT411C Provide for care and protection of clients in specific need

add topic CHCRF402B Provide intervention support to children and families

add topic HLTCSD306C Respond effectively to difficult or challenging behaviour

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Community work electives

add topic CHCCD307C Support community resources

add topic CHCCD401D Support community participation

add topic CHCCD404D Develop and implement community programs

add topic CHCCD413D Work within specific communities

add topic CHCCD420A Work to empower Aboriginal and/or Torres Strait Islander communities

add topic CHCCED311A Provide sexual and reproductive health information to clients

add topic CHCCED511A Develop, implement and review sexual and reproductive health education programs

add topic CHCCS421A Undertake community sector work within own community

add topic CHCGROUP403D Plan and conduct group activities

add topic CHCINF407D Meet information needs of the community

add topic CHCPROM502B Implement health promotion and community intervention

Domestic and family violence

add topic CHCDFV301A Recognise and respond appropriately to domestic and family violence

Settlement work

add topic CHCCH427A Work effectively with people experiencing or at risk of homelessness

add topic CHCCS421A Undertake community sector work within own community

add topic CHCSW401A Work effectively with forced migrants

add topic CHCSW402A Undertake bicultural work with forced migrants in Australia

add topic TAEDEL402A Plan, organise and facilitate learning in the workplace

Working with children and young people

add topic CHCCHILD404A Support the rights and safety of children and young people

add topic CHCYTH301E Work effectively with young people

add topic CHCYTH402B Work effectively with young people in the youth work context

add topic CHCYTH404D Support young people in crisis (Note pre-requisite: add topic CHCYTH301E )

add topic CHCYTH511B Work effectively with young people and their families

Working with people with alcohol and other drug issues

add topic CHCAOD402B Work effectively in the alcohol and other drugs sector

add topic CHCAOD407D Provide needle and syringe services

add topic CHCAOD408A Assess needs of clients with alcohol and/or other drugs issues

add topic CHCAOD409D Provide alcohol and/or other drug withdrawal services

add topic HLTFA301C Apply first aid

add topic HLTFA402C Apply advanced first aid (Note pre-requisite: add topic HLTFA301C )

Working with older people

add topic CHCAC416A Facilitate support responsive to the specific nature of dementia

add topic CHCAC417A Implement interventions with older people at risk of falls

add topic CHCPA402B Plan for and provide care services using a palliative approach

Working with people with disabilities

add topic CHCCS413A Support individuals with autism spectrum disorder

add topic CHCDIS301B Work effectively with people with a disability

add topic CHCDIS410A Facilitate community participation and inclusion

add topic CHCDIS411A Communicate using augmentative and alternative communication strategies

Working with people with mental health issues

add topic CHCMH402A Apply understanding of mental health issues and recovery processes

add topic CHCMH411A Work with people with mental health issues

Team coordination and supervision

add topic CHCCS417A Provide support and care relating to suicide bereavement

add topic CHCCS426A Provide support and care relating to loss and grief

add topic CHCORG406B Supervise work

add topic CHCORG423B Maintain quality service delivery

Social housing work

add topic CHCCH301B Work effectively in social housing

add topic CHCCH410A Manage and maintain tenancy agreements and services

add topic CHCCS416A Assess and provide services for clients with complex needs

Homelessness support

add topic CHCCH301B Work effectively in social housing

add topic CHCCH427A Work effectively with people experiencing or at risk of homelessness

add topic CHCCS416A Assess and provide services for clients with complex needs

Financial literacy education

add topic CHCFLE301A Work with clients needing financial literacy education

add topic CHCFLE302A Educate clients in fundamental financial literacy skills

add topic CHCFLE303A Educate clients to understand debt and consumer credit

Oral health

add topic CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health

add topic CHCOHC402A Support and encourage clients and groups to learn practical aspects of oral health care


Pathways...

    Not Applicable


Entry Requirements

Not Applicable


Licensing Information

Not Applicable


Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries