Certificate IV in Community Services Advocacy

This qualification covers workers who provide information, advice and advocacy and would also be appropriate for community education and policy workers.

Occupational titles may include:

Community education worker

Phone advice worker

Community legal officer

Tenant advice and advocacy service coordinator

Court support worker

Tenant advice and advocacy worker

Information worker

Welfare rights worker

Para-legal worker

Worker in peak organisation


Subjects

PACKAGING RULES

15 units are required for award of this qualification including:

9 core units

6 elective units

A wide range of elective units is available, including:

Relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages

Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing

Core units

add topic BSBINM201A Process and maintain workplace information

add topic CHCAD401D Advocate for clients

add topic CHCCD412B Work within a community development framework

add topic CHCCOM403A Use targeted communication skills to build relationships

add topic CHCCS400C Work within a relevant legal and ethical framework

add topic CHCNET402B Establish and maintain effective networks

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

add topic HLTWHS300A Contribute to WHS processes

The importance of culturally aware and respectful practice

All workers undertaking community services advocacy work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Relevant electives

Electives are to be selected in line with specified Packaging Rules. The following list of electives is provided to facilitate selection. Employers may specify that certain electives are required to address specific workplace needs.

add topic CHCAC318B Work effectively with older people

add topic CHCAD504B Provide advocacy and representation services

add topic CHCAD603B Provide systems advocacy services

add topic CHCAOD402B Work effectively in the alcohol and other drugs sector

add topic CHCCD402B Develop and provide community education projects

add topic CHCCD404E Develop and implement community programs

add topic CHCCD505E Develop community resources

add topic CHCCH301C Work effectively in social housing

add topic CHCCH427B Work effectively with people experiencing or at risk of homelessness

add topic CHCCH522B Undertake outreach work

add topic CHCCHILD404B Support the rights and safety of children and young people

add topic CHCCS411C Work effectively in the community sector

add topic CHCCS422B Respond holistically to client issues and refer appropriately

add topic CHCCS503B Develop, implement and review services and programs to meet client needs

add topic CHCDIS301C Work effectively with people with a disability

add topic CHCINF407D Meet information needs of the community

add topic CHCLEG411A Use relevant legislation in response to client needs

add topic CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively

add topic CHCNET404B Facilitate links with other services

add topic CHCORG405E Maintain an effective work environment

add topic CHCORG506E Coordinate the work environment

add topic CHCPOL402C Contribute to policy development

add topic CHCPOL403C Undertake research activities

add topic CHCPOL404A Undertake policy review

The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups.

Tenant advice and advocacy electives

add topic CHCAD505A Represent clients in court (Note pre-requisite:add topic CHCLEG411A )

add topic CHCCD402B Develop and provide community education projects

add topic CHCCD505E Develop community resources

add topic CHCCH428B Work effectively within the Australian housing system

add topic CHCCS407C Operate referral procedures

add topic CHCINF407D Meet information needs of the community

add topic CHCLEG411A Use relevant legislation in response to client needs

add topic CHCPOL404A Undertake policy review

Social housing

add topic CHCCH301C Work effectively in social housing

add topic CHCCH427B Work effectively with people experiencing or at risk of homelessness

Working with people with alcohol and other drug issues

add topic CHCAOD402B Work effectively in the alcohol and other drugs sector

Working with people with mental health issues

add topic CHCMH301C Work effectively in mental health

add topic CHCMH402B Apply understanding of mental health issues and recovery processes

add topic CHCMH411A Work with people with mental health issues

Working with people with a disability

add topic CHCDIS301C Work effectively with people with a disability

add topic CHCDIS411A Communicate using augmentative and alternative communication strategies

add topic CHCICS409A Recognise and respond to suspected abuse of vulnerable people

Child protection electives

add topic CHCCHILD401B Identify and respond to children and young people at risk

add topic CHCPROT429A Work collaboratively to maintain a child safe environment

Settlement work

add topic CHCSW401A Work effectively with forced migrants

add topic CHCSW402B Undertake bicultural work with forced migrants in Australia


Pathways...

    Not Applicable


Entry Requirements

Not Applicable


Licensing Information

Not Applicable


Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries