Certificate IV in Employment Services

This qualification covers workers who provide a range of programs and services to individuals and groups of clients and employers to support them in locating, securing and maintaining suitable employment.

Workers at this level:

Need an understanding of access and equity issues including cultural diversity, Aboriginal and/or Torres Strait Islander and disability issues and to work with local communities in the provision of services

May have limited supervisory responsibilities in the employment services context.

Occupational titles may include, for example:

Client services officer

Employment consultant - job placement

Employment consultant

Employment consultant - training

Employment consultant - case manager

Job search training consultant

Employment consultant - employer marketing and liaison

Training and placement officer


Subjects

PACKAGING RULES

14 units of competency are required for this qualification, including:

7 core units

7 elective units

A wide range of elective units is available, including:

Group A electives which are recommended for culturally aware and respectful practice

Other relevant electives listed below and grouped to facilitate selection for specific employment services work contexts

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages

Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units

add topic CHCCOM403A Use targeted communication skills to build relationships

add topic CHCCS400B Work within a relevant legal and ethical framework

add topic CHCES311B Work effectively in employment services

add topic CHCES411A Collect, analyse and apply labour market information

add topic CHCES415A Monitor and improve contracted employment services

add topic CHCORG405D Maintain an effective work environment

add topic HLTOHS300B Contribute to OHS processes

The importance of culturally aware and respectful practice

All workers undertaking employment services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A electives - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives

Electives are to be selected in line with specified Packaging Rules. Relevant electives are listed below. Employers may specify that certain electives are required to address specific workplace needs.

Electives recommended for the following areas of work are shown in the table below:

Project Coordination

Disability employment services

Case Management and Intensive support work

Job placement

Job search support and training

Apprenticeship and traineeship programs

Business development

Promotion of clients to employers

Elective groups shown in this table are recommended, but not necessarily required for work in the areas identified on the right

Project coordination

Disability employment services

Case management&intensive support w

Job placement

Job search support and training

Apprenticeship and traineeship programs

Business development

Promotion of clients to employers

add topic BSBEMS401B Develop and implement business development strategies to expand client base

add topic BSBEMS402B Develop and implement strategies to source and assess candidates

add topic BSBEMS403B Develop and provide employment management services to candidates

(

add topic BSBMKG413A Promote products and services

add topic BSBREL402A Build client relationships and business networks

add topic BSBPMG407A Apply risk management techniques

add topic BSBWRK501A Develop, manage and review campaigns and projects

add topic CHCAD401D Advocate for clients

add topic CHCCAR501B Conduct career guidance interview

add topic CHCCDP401B Deliver service consistent with a career development framework

add topic CHCCDP403B Analyse and apply education and training information

add topic CHCCDP501B Liaise with employers to promote flexible work arrangements

add topic CHCCM402D Establish and monitor a case plan

add topic CHCCM401D Undertake case management

OR

add topic CHCCM404A Undertake case management for clients with complex needs

OR

add topic CHCCW503A Work intensively with clients

add topic CHCCS407B Operate referral procedures

add topic CHCCS412D Deliver and develop client services

OR

add topic CHCORG423B Maintain quality service delivery

add topic CHCDIS301B Work effectively with people with a disability

add topic CHCDIS408C Support people with disabilities as workers

add topic CHCDIS409A Provide services to people with disabilities with complex needs

add topic CHCDIS509D Maximise participation in work by people with disabilities

add topic CHCES304B Deliver recruitment services

OR

add topic BSBEMS404B Manage the recruitment process for client organisations

add topic CHCES305B Monitor Australian Apprenticeships arrangements

add topic CHCES402B Deliver Australian Apprenticeships services

add topic CHCES404B Promote clients to employers

add topic CHCES413A Develop and monitor employment plans with clients

OR

add topic CHCCDP402B Assist clients to plan and access career pathways

add topic CHCES416A Plan and provide job search support

add topic CHCGROUP403D Plan and conduct group activities

add topic CHCICS403A Conduct individual assessment

OR

add topic CHCCS500A Conduct complex assessment and referral

add topic CHCICS402A Facilitate individualised plans

add topic CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively

add topic CHCMH411A Work with people with mental health issues

add topic CHCNET402A Establish and maintain effective networks

add topic CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health

add topic CHCOHC402A Support and encourage clients and groups to learn practical aspects of oral health care

add topic CHCOHC404A Recognise and respond to signs and symptoms that may indicate oral health issues

add topic CHCORG406B Supervise work

add topic CHCORG529B Provide coaching and motivation

add topic CHCYTH301E Work effectively with young people

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

add topic TAEDEL401A Plan, organise and deliver group-based learning

add topic TAEDEL402A Plan, organise and facilitate learning in the workplace


Pathways...

    Not Applicable


Entry Requirements

Not Applicable


Licensing Information

Not Applicable


Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries