CHC42508 - Certificate IV in Community Services (Information, advice and referral)
Certificate IV in Community Services (Information, advice and referral)
This qualification applies to personal advisers who work with a broad range of people, working, for example, in citizen advice bureaus and information referral services.
The work involves assisting clients in economic and social participation through accurate referrals to service providers and to other resources within the community, monitoring their progress and maintaining relevant records.
Occupational titles may include:
Community advisory worker
Personal adviser
Information worker
Referrals manager
Subjects
PACKAGING RULES
15 units are required for award of this qualification including:
9 core units
6 elective units
A wide range of elective units is available, including:
Group A electives of which one must be selected for this qualification
Group B elective which is recommended for culturally aware and respectful practice
Other relevant electives listed below
Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing
Core units
BSBINM201A Process and maintain workplace information
CHCCOM403A Use targeted communication skills to build relationships
CHCCS400B Work within a relevant legal and ethical framework
One of the following units must be selected for this qualification
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
The importance of culturally aware and respectful practice
All workers undertaking community services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group B elective - recommended for culturally aware and respectful practice
This qualification has been structured to provide a specific focus on either Aboriginal and/or Torres Strait Islander or culturally diverse clients. Where work involves a specific focus on both Aboriginal and/or Torres Strait Islander and culturally diverse clients or communities, candidates are recommended to select whichever of the following units is not selected from Group A.
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
Other relevant electives
Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.