This qualification addresses work involving the coordination of volunteers within a program or organisation. These workers may be employed in a range of industry sectors and in a complex, regularly changing context.
They require competencies to perform a broad range of tasks, including evaluating and improving current practices and providing leadership and guidance to others in organising their work activities.
PACKAGING RULES 10 units are required for award of this qualification including: 6 core units 4 elective units A wide range of elective units is available, including: Group A electives which are recommended for culturally aware and respectful practice Other relevant electives listed below Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing |
Core units
BSBWOR402A Promote team effectiveness
CHCCOM403A Use targeted communication skills to build relationships
CHCCS400C Work within a relevant legal and ethical framework
CHCORG525D Recruit and coordinate volunteers
HLTWHS401A Maintain workplace WHS processes
TAEDEL402A Plan, organise and facilitate learning in the workplace
The importance of culturally aware and respectful practice
All workers coordinating volunteer programs need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group A electives - recommended for culturally aware and respectful practice
Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
Other relevant electives
Electives are to be selected in line with specified Packaging Rules. The following list of electives is provided to facilitate selection. Employers may specify that certain electives are required to address specific workplace needs.
BSBADM405B Organise meetings
BSBFIA402A Report on financial activity
BSBINM401A Implement workplace information system
BSBINN301A Promote innovation in a team environment
BSBMGT402A Implement operational plan
BSBMGT403A Implement continuous improvement
BSBMKG413A Promote products and services
BSBOHS401B Contribute to the implementation of a systematic approach to managing OHS
BSBPMG510A Manage projects
BSBREL402A Build client relationships and business networks
BSBRSK401A Identify risk and apply risk management processes
BSBWOR401A Establish effective workplace relationships
BSBWOR404B Develop work priorities
BSBWRT401A Write complex documents
CHCMH411A Work with people with mental health issues
CHCCS427B Facilitate adult learning and development
PSPGOV411A Deal with conflict
AHCCCF414A Coordinate fundraising activities
SISCCRD302A Recruit and manage volunteers
SRXGOV004B Work effectively with the Board of an organisation
TAEDEL301A Provide work skill instruction
TAEDES401A Design and develop learning programs
TAEDES402A Use training packages and accredited courses to meet client needs
Settlement work
CHCSW401A Work effectively with forced migrants
CHCSW402B Undertake bicultural work with forced migrants in Australia
Not Applicable
It is recommended that participants in the qualification have some experience either as a volunteer or in a role involving supervision of volunteers.
Occupational titles may include:
Coordinator voluntary work |
Community development worker |
Manager, volunteers |
Not Applicable
Refer to the Topic: Introduction to the Employability Skills Qualification Summaries