This qualification covers workers who are managing or coordinating services within public and community housing, and information and advice services to tenants and residents, applicants and the community, including clients who are experiencing homeless or at risk of experiencing homelessness.
Workers at this level may be expected to lead and guide work groups and/or teams and may provide specialist advice to other workers. They may also coordinate or manage services, operations and/or whole organisations, develop and coach staff and undertake more complex housing management work, including developing new business opportunities and working with a board of directors.
Executive officer (community housing organisation - reporting directly to board of directors)
Support worker (specialist)
Housing manager (reports directly to board of directors)
Team leader, social housing
Policy worker, social housing
Tenancy advice manager
Project officers
Training manager, social housing
Property/asset manager (specialist)
Subjects
PACKAGING RULES
18 units are required for award of this qualification including:
7 core units
11 elective units
A wide range of elective units is available, including:
Group A electives which are recommended for culturally aware and respectful practice
Other relevant electives listed below
Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing
Core units
CHCCOM504B Develop, implement and promote effective workplace communication
CHCCS502C Maintain legal and ethical work practices
CHCCS604B Manage the delivery of quality services to clients
CHCNET501C Work effectively with other services and networks
CHCORG428A Reflect on and improve own professional practice
The importance of culturally aware and respectful practice
All workers undertaking social housing work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group A electives recommended for culturally aware and respectful practice
Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or more of the following electives is recommended:
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.
Social housing electives
CHCCH422B Manage a formal service level support agreement
CHCSW402B Undertake bicultural work with forced migrants in Australia
Pathways...
Not Applicable
Entry Requirements
Entry requirements
To gain entry into CHC50812 Diploma of Social Housing candidates must:
1. Be recognised as competent, through a recognised training program or recognition process, against the following core units of competency from CHC40912 Certificate IV in Social Housing:
CHCCH410B Manage and maintain tenancy agreements and services
CHCCH427B Work effectively with people experiencing or at risk of homelessness
OR
2. Have sufficient relevant experience and knowledge of social housing work to indicate likely success at this level of qualification in a job role involving:
The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills
A wide range of tasks and roles in a variety of contexts, with complexity in the range and choices of actions required
The exercise of discretionary judgement and decision making under general guidance
Licensing Information
Not Applicable
Employability Skills
Refer to the Topic: Introduction to the Employability Skills Qualification Summaries