Diploma of Social Housing

This qualification covers workers who are managing or coordinating services within public and community housing, and information and advice services to tenants and residents, applicants and the community, including clients who are experiencing homeless or at risk of experiencing homelessness.

Workers at this level may be expected to lead and guide work groups and/or teams and may provide specialist advice to other workers. They may also coordinate or manage services, operations and/or whole organisations, develop and coach staff and undertake more complex housing management work, including developing new business opportunities and working with a board of directors.

Occupational titles may include:

Aboriginal and/or Torres Strait Islander housing manager

Senior client service officer - generalist

Advanced practitioner in social housing

Senior client service officer - specialist

Coordinator, social housing

Senior housing officer/manager

Executive officer (community housing organisation - reporting directly to board of directors)

Support worker (specialist)

Housing manager (reports directly to board of directors)

Team leader, social housing

Policy worker, social housing

Tenancy advice manager

Project officers

Training manager, social housing

Property/asset manager (specialist)



18 units are required for award of this qualification including:

7 core units

11 elective units

A wide range of elective units is available, including:

Group A electives which are recommended for culturally aware and respectful practice

Other relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages

Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing

Core units

add topic CHCCOM504B Develop, implement and promote effective workplace communication

add topic CHCCS502C Maintain legal and ethical work practices

add topic CHCCS604B Manage the delivery of quality services to clients

add topic CHCNET501C Work effectively with other services and networks

add topic CHCORG428A Reflect on and improve own professional practice

add topic CHCORG506E Coordinate the work environment

AND ONE only of the following units:

add topic HLTWHS401A Maintain workplace WHS processes


add topic HLTWHS501A Manage workplace WHS processes


add topic HLTWHS601A Improve workplace WHS processes

The importance of culturally aware and respectful practice

All workers undertaking social housing work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A electives recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or more of the following electives is recommended:

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

add topic PSPMNGT605B Manage diversity

Other relevant electives

Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.

Social housing electives

add topic CHCCH422B Manage a formal service level support agreement

add topic CHCCH424B Manage leasehold properties

add topic CHCCH518B Manage property maintenance planning

add topic CHCCH521B Develop social housing enterprise opportunities

add topic CHCCH620D Acquire properties by purchase or transfer

add topic CPPDSM5022A Implement asset management plan

add topic CPPDSM5034A Monitor performance of property or facility portfolio

Property industry electives

add topic CPPDSM4028A Identify and analyse risks and opportunities in the property industry

add topic CPPDSM4074A Select and appoint contractors in the property industry

add topic CPPDSM5005A Contribute to a detailed property feasibility study

add topic CPPDSM5013A Develop a tenancy mix strategy

add topic CPPDSM5026A Manage a consultant property project team

Client services electives

add topic CHCCH522B Undertake outreach work

add topic CHCCM503C Develop, facilitate and monitor all aspects of case management

add topic CHCCS410A Facilitate client participation in the organisation and its management

add topic CHCCS416B Assess and provide services for clients with complex needs

add topic CHCCS504B Provide services to clients with complex needs

add topic CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively

add topic CHCMH301C Work effectively in mental health


add topic CHCMH411A Work with people with mental health issues

Community development electives

add topic CHCCD412B Work within a community development framework

add topic CHCCD505E Develop community resources

add topic CHCCD620B Develop and implement a community renewal plan

add topic CHCCS421B Undertake community sector work within own community

Organisation and administration

add topic BSBATSIM418A Monitor financial management and reports

add topic BSBSUS501A Develop workplace policy and procedures for sustainability

add topic BSBWOR502B Ensure team effectiveness

add topic CHCADMIN508B Manage limited budgets and financial accountabilities

add topic CHCCS505B Provide supervision support to community sector workers

add topic CHCINF505D Meet statutory and organisation information requirements

add topic CHCORG406C Supervise work

add topic CHCORG529B Provide coaching and motivation

add topic CHCORG609D Manage projects and strategies

add topic CHCORG610B Manage change in a community sector organisation

add topic CHCORG611C Lead and develop others in a community sector workplace

add topic CHCORG613D Manage organisations strategic and business planning

add topic CHCORG619D Manage quality of organisations service delivery outcomes

add topic CHCORG627B Provide mentoring support to colleagues

add topic CHCPOL504B Develop and implement policy

add topic CHCQM501B Facilitate an accreditation process

add topic SRXGOV004B Work effectively with the Board of an organisation

Domestic and family violence electives

add topic CHCDFV402C Manage own professional development in responding to domestic and family violence

add topic CHCDFV403C Provide crisis intervention and support to those experiencing domestic and family violence

add topic CHCDFV406C Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities

add topic CHCDFV407C Provide domestic and family violence support in non-English speaking background communities

Advocacy electives

add topic CHCAD504B Provide advocacy and representation services

add topic CHCAD505A Represent clients in court (Note pre-requisite:add topic CHCLEG411A )

add topic CHCAD506A Represent the organisation in a court or tribunal

add topic CHCAD603B Provide systems advocacy services

add topic CHCLEG411A Use relevant legislation in response to client needs

Settlement work electives

add topic CHCSW401A Work effectively with forced migrants

add topic CHCSW402B Undertake bicultural work with forced migrants in Australia


    Not Applicable

Entry Requirements

Entry requirements

To gain entry into CHC50812 Diploma of Social Housing candidates must:

1. Be recognised as competent, through a recognised training program or recognition process, against the following core units of competency from CHC40912 Certificate IV in Social Housing:

CHCCH301C Work effectively in social housing

CHCCH410B Manage and maintain tenancy agreements and services

CHCCH427B Work effectively with people experiencing or at risk of homelessness


2. Have sufficient relevant experience and knowledge of social housing work to indicate likely success at this level of qualification in a job role involving:

The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills

A wide range of tasks and roles in a variety of contexts, with complexity in the range and choices of actions required

The exercise of discretionary judgement and decision making under general guidance

Licensing Information

Not Applicable

Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries