This qualification covers workers who have a senior case management role in delivering employment services to clients and employers and who may also supervise other workers.
Occupational titles may include:
Employment services site/branch manager
Senior case manager
Employment services team leader
Senior employment consultant
Employment services program manager
Subjects
PACKAGING RULES
16 units are required for award of this qualification including:
8 core units
8 elective units
A wide range of elective units is available, including:
Group A electives which are recommended for culturally aware and respectful practice
Group B elective which is recommended for those entering community sector work
Other relevant electives listed below
Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing
Core units
CHCCOM403A Use targeted communication skills to build relationships
CHCCS513C Maintain an effective community sector work environment
The importance of culturally aware and respectful practice
All workers undertaking employment services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group A electives - recommended for culturally aware and respectful practice
Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or more of the following electives is recommended:
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
Group B elective - recommended for those entering community sector work
The following elective is recommended for people starting work in employment services without previous experience of working in the community sector:
CHCCS411C Work effectively in the community sector
Other relevant electives
Electives are to be selected in line with specified Packaging Rules. The following list of relevant electives is provided to facilitate selection. Employers may specify certain electives as required to address specific workplace needs.
CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health
CHCOHC402A Support clients and groups to learn practical aspects of oral health care
Pathways...
Not Applicable
Entry Requirements
To gain entry into CHC51612 Diploma of Employment Services candidates must have sufficient relevant experience and knowledge of community work and/or community services to indicate likely success at this level of qualification in a job role involving:
The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills
A wide range of tasks and roles in a variety of contexts, with complexity in the range and choices of actions required
The exercise of discretionary judgement and decision making under general guidance.
Licensing Information
Not Applicable
Employability Skills
Refer to the Topic: Introduction to the Employability Skills Qualification Summaries