Diploma of Community Services (Case management)

This qualification applies to workers who deliver case management and case work intervention services to clients and who work under broad direction from senior managers.

Occupational titles may include:

Case coordinator

Care manager

Care coordinator

Case manager



16 units are required for award of this qualification including:

11 core units

5 elective units

A wide range of elective units is available, including:

Group A OHS electives from which one unit must be selected

Group B electives which are recommended for culturally aware and respectful practice

Other relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages

Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units

add topic CHCCM503C Develop, facilitate and monitor all aspects of case management

add topic CHCCM504C Promote high quality case management

add topic CHCCOM403A Use targeted communication skills to build relationships

add topic CHCCS400B Work within a relevant legal and ethical framework

add topic CHCCS416A Assess and provide services for clients with complex needs

add topic CHCCW503A Work intensively with clients

add topic CHCICS406A Support client self management

add topic CHCLD415A Confirm client developmental status

add topic CHCLD515A Analyse client information for service planning and delivery (Note pre-requisite add topic CHCLD415A )

add topic CHCNET404A Facilitate links with other services

add topic CHCORG428A Reflect on and improve own professional practice

Group A OHS electives - one unit must be selected

One of the following OHS units must be selected for this qualification

add topic HLTOHS300B Contribute to OHS processes

add topic HLTOHS401A Maintain workplace OHS processes

The importance of culturally aware and respectful practice

All workers undertaking case management work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group B electives - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or more of the following electives is recommended:

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

add topic PSPMNGT605B Manage diversity

Other relevant electives

Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.

Community work

add topic CHCAD504A Provide advocacy and representation services

add topic CHCCD505D Develop community resources

add topic CHCCD514A Implement community development strategies

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

Client support

add topic CHCCH301B Work effectively in social housing

add topic CHCCH427A Work effectively with people experiencing or at risk of homelessness

add topic CHCCS305B Assist clients with medication (Note pre-requisite add topic HLTAP301B )

add topic CHCCS422A Respond holistically to client issues and refer appropriately

add topic CHCCS424A Administer and monitor medications (Note pre-requisites add topic CHCCS305B , add topic HLTAP301B )

add topic CHCCS426A Provide support and care relating to loss and grief

add topic CHCCS521A Assess and respond to individuals at risk of suicide

add topic CHCDIS405A Facilitate skills development and maintenance

add topic CHCICS403A Conduct individual assessment

add topic CHCICS404A Plan and provide advanced behaviour support

add topic CHCICS405A Facilitate groups for individual outcomes

add topic CHCICS407A Support positive lifestyle

add topic CHCICS408A Provide support to people with chronic disease

add topic CHCICS409A Recognise and respond to suspected abuse of vulnerable people

add topic CHCICS410A Support relationships with carers and families

add topic CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively

add topic HLTAP301B Recognise healthy body systems in a health care context

Working with older people

add topic CHCAC416A Facilitate support responsive to the specific nature of dementia

add topic CHCAC417A Implement interventions with older people at risk of falls

add topic CHCPA402B Plan for and provide care services using a palliative approach

Working with people with disabilities

add topic CHCCS413A Support individuals with autism spectrum disorder

add topic CHCDIS301B Work effectively with people with a disability

add topic CHCDIS410A Facilitate community participation and inclusion

add topic CHCDIS411A Communicate using augmentative and alternative communication strategies

Working with people with mental health issues

add topic CHCMH402A Apply understanding of mental health issues and recovery processes

add topic CHCMH411A Work with people with mental health issues

Working with people with alcohol and other drug issues

add topic CHCAOD402B Work effectively in the alcohol and other drugs sector

Coordination and management

add topic CHCCM605C Develop practice standards

add topic CHCCS502B Maintain legal and ethical work practices

add topic CHCCS604A Manage the delivery of quality services to clients

add topic CHCCS607D Coordinate in-service assessment and response to address client needs

add topic CHCINF505C Meet statutory and organisation information requirements

add topic CHCORG406B Supervise work

add topic CHCORG506D Coordinate the work environment

add topic CHCORG609D Manage projects and strategies

Employment services

add topic CHCES311B Work effectively in employment services

add topic CHCES415A Monitor and improve contracted employment services

add topic CHCES511A Manage contracted employment services

Oral health

add topic CHCOHC303A Use basic oral health screening tools

add topic CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health

add topic CHCOHC402A Support and encourage clients and groups to learn practical aspects of oral health care

add topic CHCOHC404A Recognise and respond to signs and symptoms that may indicate oral health issues


    Not Applicable

Entry Requirements

Entry requirements

To gain entry into CHC52008 Diploma of Community Services (Case management) it is recommended that candidates have relevant work experience or qualification/s that indicates likely success at this level of qualification in a job role involving:

The self-directed application of knowledge with substantial depth in some areas

The exercise of independent judgement and decision-making

The application of relevant technical and other skills.

Licensing Information

Not Applicable

Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries