Vocational Graduate Certificate in Community Services Practice (Client assessment and case management)

This qualification covers those workers who are advanced practitioners in the specialised field identified and who require a high level of knowledge and skills in their area of specialisation for application in the following contexts:

Provide specialist services to clients with complex and diverse needs

Act as a resource for other workers

Provide practice supervision of staff including volunteers

Work intensively with clients.

Workers at this level are making high level, independent, complex judgements in highly specialist contexts. Their role may also involve full responsibility and accountability for all aspects of work of self and others and functions including service planning, delivery and evaluation.

Occupational titles may include:

Case manager

Care manager

Assessment officer

Assessor


Subjects

PACKAGING RULES

10 units are required for award of this qualification including:

3 core units

7 elective units

Electives must be selected in line with specialisation requirements identified below:

Five Group B units of competency must be selected for for specialisation in Client Assessment and Case Management

and

Other relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages

Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing

Core units

add topic CHCCS805B Undertake professional reflection

add topic CHCORG701C Provide leadership as a practitioner in community services

add topic CHCPOL701B Use research evidence to advance policy and practice

The importance of culturally aware and respectful practice

All workers undertaking work in the community sector need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A electives - must be selected for Client assessment and case management specialisation

The following 5 units of competency are required for award of CHC70208Vocational Graduate Certificate in Community Services Practice (Client assessment and case management):

add topic CHCAD504B Provide advocacy and representation services

add topic CHCCM701B Undertake advanced client assessments

add topic CHCCM702B Implement goal directed care planning

add topic CHCCM703A Apply effective case management practice

add topic CHCCM705C Work effectively with carers and families in complex situations

Other relevant electives

Statutory child protection

add topic CHCCM506C Undertake case management in a child protection framework

add topic CHCCW604B Design and supervise family intervention strategies

add topic CHCDFV402C Manage own professional development in responding to domestic and family violence

add topic CHCDFV510D Facilitate workplace debriefing and support processes

add topic CHCDFV811C Respond to domestic and family violence in family work

add topic CHCDFV812B Assist users of domestic and family violence to accept responsibility for their behaviour

add topic CHCDFV813B Promote accountability of users of domestic and family violence and abuse

add topic CHCDFV814B Establish change promoting relationship with users of domestic and family violence and abuse

add topic CHCDFV815B Establish and maintain the safety of people who have experienced domestic and family violence

add topic CHCDFV816B Undertake safety planning with people who have been subjected to domestic and family violence

add topic CHCDFV817B Manage domestic and family violence and abuse screening and risk assessment processes

add topic CHCFAM518B Work with involuntary and mandated clients

add topic CHCFAM801B Develop an understanding of child inclusive practice

add topic CHCFAM802B Work within a child inclusive framework (Note pre-requisite: add topic CHCFAM801B )

add topic CHCFAM806B Assist clients to develop parenting arrangements

add topic CHCIC620C Manage complex behavioural situations

add topic CHCPROT603B Plan and manage provision of out of home care

add topic CHCYTH501A Develop and implement procedures to enable young people to address their needs

add topic CHCYTH502A Work with young people to establish support networks

add topic CHCYTH503A Undertake youth work in specific communities

add topic CHCYTH504A Support young people to take collective action

Additional electives

add topic BSBINM601A Manage knowledge and information

add topic BSBLED705A Plan and implement a mentoring program

add topic BSBLED706A Plan and implement a coaching strategy

add topic BSBREL701A Develop and cultivate collaborative partnerships and relationships

add topic CHCAOD510B Work effectively with clients with complex alcohol and/or other drugs issues

add topic CHCCM605C Develop practice standards

add topic CHCCS400C Work within a relevant legal and ethical framework

add topic CHCCS522B Address complex legal and ethical issues in professional practice (Note pre-requisite add topic CHCCS400C )

add topic CHCCSL502A Apply specialist interpersonal and counselling interview skills

add topic CHCCSL506A Apply counselling therapies to address a range of client issues (Note pre-requisite add topic CHCCSL502A )

add topic CHCORG609D Manage projects and strategies

add topic CHCORG611C Lead and develop others in a community sector workplace

add topic CHCORG619D Manage quality of organisation's service delivery outcomes

add topic CHCORG620D Promote and represent the service

add topic CHCORG621D Act as a resource to other services

add topic CHCORG627B Provide mentoring support to colleagues

add topic CHCPOL606B Coordinate policy development

add topic HLTFA311A Apply first aid

add topic HLTFA412A Apply advanced first aid (Note pre-requisite: add topic HLTFA311A )

add topic HLTFA403C Manage first aid in the workplace (Note pre-requisite: add topic HLTFA412A )

add topic HLTWHS501A Manage workplace WHS processes


Pathways...

    Not Applicable


Entry Requirements

This qualification is suited to candidates who have significant experience working as a practitioner in a specialist area of work in the community sector, involving the exercise of independent judgement and decision making skills.

Candidates must specialise in one of the areas of specialisation (Statutory child protection or Client assessment and case management) - no generic qualification is available at this level.

To gain entry into CHC70108 Vocational Graduate Certificate in Community Services Practice (Client Assessment and case management) a candidate must have:

An undergraduate degree or postgraduate qualification in a discipline related to work in the community sector

OR

Significant previous experience working in a community sector organisation, in a job role involving the self directed application of knowledge with substantial depth in the specialist area of practice and exercise of independent judgement and decision making.

Work application requirements

For award of this qualification, candidates must demonstrate application of high level skills and knowledge in the community sector work context, including investigative research and analysis and application of findings in a community sector work context relevant to their area of specialisation.

Focus on holistic assessment

This qualification has been packaged with three high level core units of competency (CHCPOL701B , CHCORG624E and CHCCS805B ) which have a broad focus and are designed to be assessed in conjunction with core knowledge and skills as required for high level practice in the specialist area.

Holistic assessment of core and elective components of each qualification is required in order to achieve an integrated outcome applicable to practice at this advanced and complex level.


Licensing Information

Not Applicable


Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries