Certificate II in Security Operations

Not Applicable


Packaging rules

To achieve this qualification, the candidate must demonstrate competency in:

12 units of competency:

7 core units

5 elective units.

The elective units are chosen as follows:

5 units from the elective units listed below

2 of the units may be chosen from Certificate I, II or III qualifications in CPP07 or another current Training Package, provided the integrity of the AQF alignment is ensured, and they contribute to a valid, industry-supported vocational outcome and no more than 1 unit is from Certificate I.

Core units

add topic CPPSEC2001A

Communicate effectively in the security industry

add topic CPPSEC2002A

Follow workplace safety procedures in the security industry

add topic CPPSEC2003B

Work effectively in the security industry

add topic CPPSEC2004A

Respond to security risk situation

add topic CPPSEC2005A

Work as part of a security team

add topic CPPSEC2006A

Provide security services to clients

add topic HLTFA301B

Apply first aid

Elective units

add topic CPPCMN2001A

Control and direct traffic

add topic CPPSEC2007A

Screen people

add topic CPPSEC2008A

Screen items

add topic CPPSEC2009A

Give evidence in court

add topic CPPSEC2010A

Protect safety of persons

add topic CPPSEC2011A

Control access to and exit from premises

add topic CPPSEC2012A

Monitor and control individual and crowd behaviour

add topic CPPSEC2013A

Protect valuables in transit

add topic CPPSEC2014A

Operate basic security equipment

add topic CPPSEC2015A

Patrol premises

add topic CPPSEC2016A

Contribute to investigative activities

add topic CPPSEC2017A

Protect self and others using basic defensive techniques

add topic CPPSEC2018A

Monitor electronic reporting facility

add topic CPPSEC2019A

Monitor biometrics equipment and systems

add topic CPPSEC3002A

Manage conflict through negotiation

add topic CPPSEC3010A

Manage dogs for security functions

add topic CPPSEC3011A

Handle dogs for security patrol

add topic CPPSEC3013A

Control persons using empty hand techniques

add topic CPPSEC3020A

Monitor security from control room

add topic CPPSEC3021A

Maintain and use security database

add topic TLIB407C

Carry out vehicle inspection

add topic TLIE707B

Use communication systems

add topic TLIO307C

Undertake loading and unloading in a designated secured environment


    Not Applicable

Entry Requirements

Not Applicable

Licensing Information

Not Applicable

Employability Skills

Employability Skills Qualification Summary

Employability Skill

Industry/enterprise requirements for this qualification include:


apply literacy skills to:

assess and use workplace information

interpret and understand basic legal, financial, procedural and technical requirements

process workplace documentation

read and record data

apply numeracy skills to accurately record and collate and to undertake basic computations

ask for advice, clarification and verification of instructions where appropriate

communicate demonstrating social and cultural sensitivity and respect

communicate in a clear and concise manner, in written and verbal modes

follow procedures and instructions as they relate to legal and regulatory requirements, occupational health and safety (OHS), industry standards and codes of practice, manufacturers' specifications and emergency procedures

give and receive information accurately

interact with customers and handle complaints appropriately

negotiate and communicate effectively to defuse conflict

prepare and present evidential information suitable for use in legal proceedings

provide clear instructions and directions to others

report and record faulty equipment

report and/or record routine workplace information as well as incidents that cause injury, are dangerous or potentially dangerous or are emergencies, and breaches of assignment instructions

report hazards, potential hazards and risks

understand meanings of safety signs and symbols, call signs and codes, phonetic alphabet, security alarm signals, and basic technical terminology


develop effective relationships with others and take steps to reduce or resolve conflict

participate in and encourage others' contributions to OHS management

provide assistance to team members including back-up as required

relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities

seek feedback from team members

seek specialist advice where appropriate

seek support to improve own performance

understand own and team members' roles and responsibilities

use interpersonal skills such as cooperation and flexibility

work effectively as part of a team

work within a team in a range of security activities

Problem solving

apply understanding of height, depth, breadth, dimension and position to operational activities

assess legislation, procedural requirements and OHS issues relevant to own role and work activities

identify and control workplace risks and hazards

manage and resolve conflict

report contingencies that may affect equipment usage

respond appropriately to changing security circumstances

respond appropriately to emergencies, security risks and threats, prohibited and hazardous items, security alarms, and situations requiring first aid

solve routine problems and fix faulty or damaged equipment

understand emergency evacuation procedures

use basic problem-solving techniques

use lawful defensive techniques to protect self and others

Initiative and enterprise

decide appropriate first aid response

identify areas for improvement of OHS

identify opportunities for vocational development in consultation with appropriate persons

tailor service to meet clients' particular needs

use analytical skills in relation to a limited range of routine areas

Planning and organising

estimate time to complete activities and prioritise tasks

maintain inventory of equipment and consumables

manage access control systems

prepare evidence for presentation in legal proceedings

prepare necessary equipment for use

source, organise and record information

store all information and documentation according to organisational and legislative guidelines

Self management

comply with all legislation associated with assignment instructions

contribute to improving work practices

demonstrate a commitment to complying with applicable legislative and procedural requirements

estimate time to complete work tasks

identify opportunities for professional development

maintain expected standards of work and personal presentation

organise, prioritise and complete daily work activities

seek feedback to improve own work performance

use relevant techniques to manage own stress

work effectively on an individual basis


apply knowledge of terms and conditions of employment

encourages and supports others to identify and organise professional development opportunities

identify future career opportunities

notifies others of equipment training needs

update skills and knowledge to accommodate changes in work environment


drive vehicles

operate and maintain a range of security equipment including communication equipment, alarm systems and entry barriers

operate traffic control equipment

program and configure basic security equipment

select and operate electronic reporting facility software and resources

use computers and other information technology to communicate and prepare reports and documentation

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each Employability Skill are representative of the property industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

This table is a summary of Employability Skills that are typical of this qualification and should not be interpreted as definitive.