Certificate II in Cleaning Operations

This qualification applies to individuals undertaking pre-vocational programs or those in the workforce responsible for routine cleaning work under supervision.


To achieve this qualification, the candidate must demonstrate competency in:

11 units of competency:

3 core units

8 elective units.

The elective units are to be chosen as follows:

a minimum of 6 units from the elective units listed below

up to 2 units from add topic CPP31011 Certificate III in Cleaning Operations

up to 2 units from Certificate II qualifications in add topic CPP07 or another current Training Package or state-accredited course, provided the integrity of the AQF alignment is ensured, and they contribute to a valid, industry-supported vocational outcome.

Core units of competency

Unit code

Unit title

add topic CPPCLO2033A

Plan for safe and efficient cleaning activities

add topic CPPCLO2035A

Maintain cleaning storage areas

add topic CPPCMN2002A

Participate in workplace safety arrangements

Elective units of competency

Unit code

Unit title

add topic CPPCCL2007A

Perform basic stain removal

add topic CPPCLO2001A

Maintain hard floor surfaces

add topic CPPCLO2004A

Maintain carpeted floors

add topic CPPCLO2009A

Clean glass surfaces

add topic CPPCLO2010A

Clean ceiling surfaces and fittings

add topic CPPCLO2015A

Maintain furniture, fittings and room dressing

add topic CPPCLO2017A

Clean wet areas

add topic CPPCLO2019A

Sort and remove waste and recyclable materials

add topic CPPCLO2037A

Clean external surfaces

add topic CPPCLO2043A

Clean using microfibre techniques

add topic CPPCLO2044A

Prepare rooms for guests and residents

add topic CPPCMN2003A

Provide effective client service

add topic HLTFA301C

Apply first aid

add topic AMPA2171

Clean carcase hanging equipment

add topic AMPA2173

Overview cleaning program

add topic AMPA2174

Clean after operations boning room

add topic AMPA2175

Clean after operations slaughter floor

add topic AMPX202

Clean work area during operations

add topic AMPX205

Clean chillers


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skill

Industry/enterprise requirements for this qualification include:


convey workplace safety information to colleagues and supervisors

interpret the requirements of clients

listen to and understand work instructions, directions and feedback

read and interpret workplace related documentation, such as manufacturer instructions, manuals and OHS requirements

share information, e.g. with other staff

speak clearly and directly to relay information


work as an individual and a team member

work with diverse individuals and groups

identify and use the strengths of other team members

give feedback


identify materials, stains and appropriate cleaning methods

assess and apply environmentally sustainable solutions

apply basic numeracy skills to workplace requirements involving measuring and counting

develop practical and creative solutions to workplace problems

show independence and initiative in identifying problems

solve problems individually or in teams

use numeracy skills to solve problems, for example time management, using resources

resolve client concerns relative to workplace responsibilities

Initiative and enterprise

adapt to new situations

be creative in response to workplace challenges, for example within relevant guidelines and protocols

generate a range of options in response to workplace matters

translate ideas into action within scope of own work role

develop innovative solutions, for example within a team or supervised work context and within established guidelines

Planning and organising

collect, analyse and organise information

plan and organise work spaces and work

be appropriately resourceful

take initiative and make decisions within workplace role and authorised limits

determine or apply required resources

adapt resource allocations to cope with contingencies


be self-motivated in relation to requirements of own work role

articulate own ideas and vision within a team or supervised work context

monitor and evaluate own performance within a team or supervised work context

take responsibility at the appropriate level


be open to learning new ideas and techniques

learn in a range of settings, including informal learning

participate in ongoing learning

learn in order to accommodate change

learn new skills and techniques

take responsibility for own learning

contribute to the learning of others, for example by sharing information


use technology and related workplace equipment

use basic technology skills to organise data

adapt to new technology skill requirements

apply OHS knowledge when using technology