Certificate III in Property Services (Agency)

Not Applicable


Subjects

Packaging rules

To achieve this qualification, the candidate must demonstrate competency in:

14 units of competency:

5 core units

9 elective units.

The elective units are chosen as follows:

9 units from the Group A or Group B electives units listed below

4 of the units may be chosen from other Certificate III or IV qualifications in add topic CPP07 or Certificate III qualifications in add topic BSB07 Business Services or add topic FNS10 Financial Services Training Packages, or from a current state accredited course, provided the integrity of the AQF alignment is ensured, and they contribute to a valid, industry-supported vocational outcome.

Core units

add topic CPPDSM3009A

Maintain workplace safety in the property industry

add topic CPPDSM3010B

Meet customer needs and expectations in the property industry

add topic CPPDSM3015B

Use and maintain property and client information databases

add topic CPPDSM3018B

Identify risks to agency operations

add topic CPPDSM4080A

add topic CPPDSM4081A

Work in the real estate industry

or

Work in the stock and station agency sector

Elective units

Group A Agency administration

add topic BSBADM311

Maintain business resources

add topic BSBCMM301

Process customer complaints

add topic BSBDIV301

Work effectively with diversity

add topic BSBINM301

Organise workplace information

add topic BSBITS401

Maintain business technology

add topic BSBITU306

Design and produce business documents

add topic BSBSUS201

Participate in environmentally sustainable work practices

add topic BSBWOR301

Organise personal work priorities and development

add topic BSBWRT301

Write simple documents

add topic FNSICGEN302B

Use technology in the workplace

add topic FNSICGEN305B

Maintain daily financial/business records

Group B Property sales and management

add topic CPPDSM3001A

Assist in listing properties for lease

add topic CPPDSM3002A

Assist in listing properties for sale

add topic CPPDSM3003A

Assist in marketing properties for lease

add topic CPPDSM3004A

Assist in marketing properties for sale

add topic CPPDSM3005A

Assist with the sale of properties

add topic CPPDSM3006B

Collect and process property information

add topic CPPDSM3008A

Maintain and protect condition of managed properties

add topic CPPDSM3013A

Perform and record property management activities and transactions

add topic CPPDSM4007A

Identify legal and ethical requirements of property management to complete agency work

add topic CPPDSM4008A

Identify legal and ethical requirements of property sales to complete agency work


Pathways...

    Not Applicable


Entry Requirements

Not Applicable


Licensing Information

Not Applicable


Employability Skills

Employability Skills Qualification Summary

Employability Skill

Industry/enterprise requirements for this qualification include:

Communication

apply reading skills to access organisational information

apply literacy skills to access and interpret a variety of texts, including legislation, regulations and rules of ethics; prepare general information and papers; prepare formal and informal letters, reports and applications; and complete standard forms

apply numeracy skills to calculate and interpret data and to interpret customer requirements and meet their needs

communicate the workplace safety requirements

communicate with and relate to a range of people from diverse social, economic and cultural backgrounds and with varying physical and mental abilities

employ effective communication strategies to establish rapport with clients, determine client needs, and provide accurate advice and follow-up services in line with agency practice

explain features and benefits of relevant products and services to customers

follow written and verbal instructions

record and report details of incidents in the work area and clearly explain information on OHS issues

use communication techniques appropriate to the relationship and the purpose of interaction

use language skills to communicate adequately with the customer

use effective communication strategies to establish rapport with clients, ascertain client needs, and provide accurate advice and follow-up services in line with agency practice

produce different forms of reports using information retrieved from relevant property and client information databases

review and check reports for accuracy

Teamwork

apply interpersonal skills to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

contribute with colleagues to participative arrangements for OHS management in the workplace

identify roles and responsibilities of key personnel involved in agencies in line with legislative requirements and agency practice

identify and seek advice from relevant people about limitations in responding to customer needs

provide feedback to relevant personnel

raise OHS issues with relevant people according to legislative and organisational requirements

recognise and report hazards at work to relevant people according to organisational requirements

seek feedback from customers

Problem solving

analyse situations and make decisions regarding the selection of property or client information

apply appropriate responses to emergency situations

clarify and meet customer needs and expectations in the property industry in a single encounter or multiple encounters, on a one-to-one basis with a customer

evaluate potential or existing risks and hazards in the workplace and interpret and comply with OHS safety signs and symbols

identify and control workplace risks and hazards

identify causes and potential impact of risks on agency

identify and solve problems when establishing and maintaining customer relationships

identify and correctly use processes and procedures relevant to customer relationships

make decisions consistent with legislative and ethical requirements

Initiative and enterprise

assist with the implementation of safety policy and procedures into the workplace

comply with ergonomic and environmental protection requirements

follow safe operating practices and procedures when using tools and equipment

identify special requirements of customers and provide appropriate advice on relevant products and services

identify and interpret property information for use in the preparation of reports

negotiate to assist clients with property sales and property management matters

Planning and organising

apply risk management strategies associated with advising clients on property sales and property management options

check information for clarity, accuracy, currency and relevance in line with agency procedures, legislative requirements and privacy guidelines

identify key operations of estate agencies in the context of legislative and agency requirements

identify limitations in responding to customer needs

follow emergency procedures according to OHS and organisational requirements

plan, organise and schedule work-related tasks

provide client with options and alternatives where appropriate

undertake work-related tasks associated with identifying and responding to risks

Self-management

assess personal skills in identifying and responding to agency risk

assist the implementation of safety policy and procedures into the workplace

apply relevant agreements, codes of practice or other legislative requirements to work processes

conduct work using safe workplace practices and according to OHS policies and procedures and organisational requirements

comply with industry and agency norms in regard to personal presentation and professional image

comply with workplace safety agreements according to legislative and organisational requirements

ensure compliance with legislative requirements and industry and agency practice by identifying ethical and conduct standards

identify key legislation and regulations relevant to agency operations

interpret and comply with legislative and agency requirements

model ethical practice

source specialist advice in line with agency practice

Learning

assess personal knowledge and skills in providing real estate services against industry competency standards and other relevant benchmarks to determine continuing training needs and priorities

identify and plan opportunities for continuing training to maintain currency of competence and develop specialist and advanced skills and knowledge in line with agency practice

understand OHS procedures and guidelines relevant to workplace operations

understand the range and meaning of OHS safety signs and symbols

understand relevant federal, state or territory, and local government legislation and regulations

understand specified products and services to provide assistance to customers

Technology

access the internet and web pages

prepare online forms

lodge electronic documents

search online and agency databases

receive emails and complete standard forms online

identify appropriate property or client database

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each Employability Skill are representative of the property industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

This table is a summary of Employability Skills that are typical of this qualification and should not be interpreted as definitive.