Certificate III in Property Services (Operations)

Not Applicable


Packaging rules

To achieve this qualification, the candidate must demonstrate competency in:

11 units of competency:

7 core units

4 elective units.

The elective units are chosen as follows:

4 units from the elective units listed below

2 of the units may be chosen from the Certificate IV in Property Services (Operations), other Certificate III qualifications in add topic CPP07 , another current Training Package or state accredited course, provided the integrity of the AQF alignment is ensured, and they contribute to a valid, industry-supported vocational outcome.

Core units

add topic BSBFLM303C

Contribute to effective workplace relationships

add topic CPPDSM3006B

Collect and process property information

add topic CPPDSM3007B

Identify risks and opportunities in the property industry

add topic CPPDSM3009A

Maintain workplace safety in the property industry

add topic CPPDSM3010B

Meet customer needs and expectations in the property industry

add topic CPPDSM3011B

Monitor building facilities

add topic CPPDSM3016A

Work in the property industry

Elective units

add topic BSBADM311

Maintain business resources

add topic BSBFIA301

Maintain financial records

add topic BSBSUS201

Participate in environmentally sustainable work practices

add topic CPPDSM3014A

Undertake property inspection

add topic CPPDSM3017A

Work in the strata/community management sector

add topic CPPDSM3019B

Communicate with clients as part of agency operations


    Not Applicable

Entry Requirements

Not Applicable

Licensing Information

Not Applicable

Employability Skills

Employability Skills Qualification Summary

Employability Skill

Industry/enterprise requirements for this qualification include:


access organisational information outlining OHS policies and procedures

apply numeracy skills to interpret customer requirements and meet their needs

apply literacy skills to process complaints

apply literacy skills to access and understand a variety of information, prepare and present information in a suitable format and check for accuracy of information

apply communication skills to follow financial requirements, such as trust account procedures and access and understand a variety of information

apply technical skills to complete OHS reports

communicate workplace safety requirements

complete documentation and report findings

discuss client requirements and access arrangements

document and report identified risks and opportunities

explain features and benefits of relevant products and services to customers

follow written and verbal instructions

identify and complete appropriate documentation

interpret written and oral information

interpret and understand legal, financial and procedural requirements

prepare risk and opportunity findings in a format suitable for presentation and review, using standardised styles and formats

record and report details of incidents in the work area and clearly explain information on OHS issues

use language skills to communicate adequately with the customer

use interviewing and questioning techniques to obtain information

use communication techniques appropriate to relationship and purpose of interaction

use consultative processes to review, maintain and improve existing information collection and reporting processes

write to meet organisational standards of language, accuracy and relevance and use in an ethically and legally appropriate manner


apply interpersonal skills to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

contribute with colleagues to participative arrangements for OHS management in the workplace

identify and seek advice from relevant people limitations in responding to customer needs

provide feedback to relevant personnel

raise OHS issues with relevant people according to legislative and organisational requirements

recognise and report hazards at work to relevant people according to organisational requirements

seek feedback from customers

Problem solving

apply appropriate responses to emergency situations

clarify and meet customer needs and expectations in the property industry in a single encounter or multiple encounters, on a one-to-one basis with a customer

follow safe operating practices and procedures when using tools and equipment

evaluate potential or existing risks and hazards in the workplace and interpret and comply with OHS safety signs and symbols

identify and control workplace risks and hazards

identify and solve problems when establishing and maintaining customer relationships

identify and correctly use processes and procedures relevant to customer relationships

Initiative and enterprise

apply analytical skills to identify and clarify client needs, preferences and requirements

apply negotiation skills to assist clients with property sales and property management matters

assist with the implementation of safety policy and procedures in the workplace

comply with ergonomic and environmental protection requirements

identify special requirements of customers and provide appropriate advice on relevant products and services

identify potential risks associated with a range of activities within the property industry

identify key principles relating to consumer protection and trade practices and interpret according to legislative and industry requirements

observe to assess operational condition of building facilities

use reflection skills to differentiate between professional and personal values

use research skills to identify and locate information on agency database and printed information held by industry and community groups

Planning and organising

arrange for routine maintenance and service

establish and maintain client records and details, maintaining client confidentiality, ensuring secure storage and using client records to maximise client interest in agency services

follow emergency procedures according to OHS and organisational requirements

gather formal and informal information and take appropriate notes for file

identify limitations in responding to customer needs

identify, schedule and complete work tasks within designated timeframes according to client and organisational requirements

monitor building facilities against work order to ensure completion of designated tasks occurs within required timeframes

provide client with options and alternatives where appropriate


apply relevant agreements, codes of practice or other legislative requirements to work processes

apply self-evaluation skills to evaluate own work practices in order to identify ways to improve performance or understanding

comply with workplace safety agreements according to legislative and organisational requirements

conduct work using safe workplace practices and according to OHS policies and procedures and organisational requirements

identify own role and responsibilities and confirmed with relevant people according to organisational requirements

interpret and comply with legislative, financial and procedural requirements

interpret and comply with ethical practices and rules of conduct

maintain professional ethics with the client to promote agency image and credibility

maintain client confidentiality as required by agency practice and legal requirements

seek feedback from clients and colleagues and use to ascertain professional competency, quality of performance and identify key areas for improvement

seek specialist advice


assess personal knowledge and skills in providing real estate services against industry competency standards and other relevant benchmarks to determine continuing training needs and priorities

identify and plan opportunities for continuing training to maintain currency of competence and develop specialist and advanced skills and knowledge in line with agency practice

identify opportunities for improving own professional development

understand the range and meaning of OHS safety signs and symbols

understand specified products and services to provide assistance to customers

understand relevant federal, state or territory, and local government legislation and regulations

understand OHS procedures and guidelines relevant to workplace operations

record and maintain learning and professional development information


access the internet and web pages

prepare online forms

lodge electronic documents

search online and agency databases

receive emails and complete standard forms online

use business equipment and technology to maintain relevant documentation according to applicable OHS, legislative and organisational requirements

use telephone systems

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each Employability Skill are representative of the property industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

This table is a summary of Employability Skills that are typical of this qualification and should not be interpreted as definitive.