Certificate III in Investigative Services

Not Applicable


Packaging rules

To achieve this qualification, the candidate must demonstrate competency in:

15 units of competency:

12 core units

3 elective units.

The elective units are chosen as follows:

3 units from the elective units listed below

2 of the units may be chosen from Certificate II, III or IV qualifications in add topic CPP07 or another Training Package, provided the integrity of the AQF alignment is ensured; they contribute to a valid, industry-supported vocational outcome; and no more than 1 unit is from Certificate II.

Core units

add topic BSBFLM303C

Contribute to effective workplace relationships

add topic BSBWOR301A

Organise personal work priorities and development

add topic CPPSEC3001A

Maintain workplace safety in the security industry

add topic CPPSEC3009A

Prepare and present evidence in court

add topic CPPSEC3026A

Work effectively in the investigative services industry

add topic CPPSEC3027A

Develop investigative plan

add topic CPPSEC3028A

Compile investigative report

add topic CPPSEC3029A

Provide quality investigative services to clients

add topic CPPSEC3030A

Conduct surveillance

add topic CPPSEC3031A

Organise and operate a surveillance vehicle

add topic CPPSEC3032A

Gather information by factual investigation

add topic CPPSEC3033A

Conduct interviews and take statements

Elective units

add topic BSBSMB301

Investigate micro business opportunities

add topic CPPSEC3012A

Store and protect information

add topic CPPSEC3034A

Operate information gathering equipment

add topic FNSMCA304

Locate subjects

add topic PSPPCY004

Support policy implementation

add topic PSPREG003

Exercise regulatory powers

Subject lists

Certificate III in Investigative Services f6277


    Not Applicable

Entry Requirements

Not Applicable

Licensing Information

Not Applicable

Employability Skills

Employability Skills Qualification Summary

Employability Skill

Industry/enterprise requirements for this qualification include the following facets:


apply literacy skills to:

assess and use workplace information

interpret and understand basic legal, financial, procedural and technical requirements

process workplace documentation

read and record data

apply numeracy skills to:

record and collate accurately

undertake basic computations

ask for advice, feedback and clarification where appropriate

communicate demonstrating social and cultural sensitivity and respect

communicate in a clear and concise manner, in written and verbal modes

explain OHS requirements to others

follow procedures, guidelines and instructions as they relate to legal, regulatory, licensing and organisational requirements, occupational health and safety (OHS), industry standards and codes of practice, and manufacturers' specifications

give, receive and record information accurately

handle client complaints courteously

interpret and use maps and street directories

prepare and complete routine business documentation including reports, financial records, and continuity logs

prepare and present evidential information suitable for use in legal proceedings

report and/or record routine workplace information and breaches of codes of practice

report faulty equipment

seek feedback where appropriate

use interactive communication techniques to elicit and clarify information


build and maintain effective professional networks and working relationships with team members

seek assistance where appropriate

implement procedures to encourage others' contributions to OHS management

supervise, coach and mentor team members

relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities

assist relevant personnel in the evidence collection process

apply interpersonal skills including cooperation and flexibility

advise others of work implications, where appropriate

Problem solving

analyse and resolve ambiguities or inconsistencies in information

constructively resolve conflict situations

identify and rectify financial discrepancies

identify hazards and implement risk assessment and control methods

resolve client service problems

take action to resolve equipment faults and malfunctions

Initiative and enterprise

adapt service to meet client requirements

apply analytical skills

assess client needs in routine matters

determine and recommend appropriate method of investigation

evaluate validity, reliability and relevance of information

identify and introduce new ways to improve own performance

identify operational inadequacies and opportunities for further improvement

interpret and act upon available information using discretion and judgement

recommend improvements to policies and procedures

Planning and organising

develop work plan to achieve personal and client deadlines and targets

estimate and coordinate required resources

manage resource acquisition and maintain inventories and databases

organise and maintain investigative information and records in compliance with legislative requirements

plan and organise own work

plan, prepare, organise and sequence surveillance and factual investigation activities and contingencies including interviews

prepare and manage evidence for presentation in legal proceedings

scope investigations and gather and collate relevant background information

Self management

apply competency standards to own performance

demonstrate a commitment to complying with applicable legislative and procedural requirements

maintain own work performance and identify opportunities for professional development

organise, prioritise and complete daily work activities

present a professional image

seek feedback and support to improve own work performance

understand limitations of own role, responsibilities and authority

use personal protective equipment according to OHS guidelines

use time management skills


access learning opportunities to extend own personal work competencies to improve service delivery

identify and comply with relevant equipment training, licensing and legislative requirements

identify and provide advice on own and team OHS training needs

update skills and knowledge to accommodate changes in:

client investigative service requirements

investigative methods

equipment and operating procedures


check, equip, maintain and drive surveillance vehicle

operate security, surveillance, recording and information gathering equipment

understand capabilities of security equipment and information technology

use computers and other information technology to access, record and organise information

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each Employability Skill are representative of the property industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

This table is a summary of Employability Skills that are typical of this qualification and should not be interpreted as definitive.