Certificate III in Cleaning Operations

This qualification applies to individuals working in the cleaning industry as cleaners who are responsible for planning work, liaising with customers and operating in a range of general domestic and commercial settings as well as specialist cleaning environments.

The cleaner may work alone or under supervision and have responsibility selecting the method of cleaning to be used and ensuring safe work practices.


To achieve this qualification, the candidate must demonstrate competency in:

19 units of competency:

4 core units

15 elective units.

The elective units must ensure the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome and are to be chosen as follows:

a minimum of 8 units from the electives listed below

up to 6 units from CPP20611 Certificate II in Cleaning Operations

up to 2 units from Certificate III or Certificate IV qualifications in CPP07 or another current Training Package or state-accredited course.

Core units of competency

Unit code

Unit title

add topic CPPCLO2033A

Plan for safe and efficient cleaning activities

add topic CPPCLO2035A

Maintain cleaning storage areas

add topic CPPCLO3039A

Support leadership in the workplace

add topic CPPCMN3003A

Contribute to workplace safety arrangements

Elective units of competency

Unit code

Unit title

add topic CPPCCL2002A

Use bonnet cleaning

add topic CPPCCL2003A

Use dry foam shampoo

add topic CPPCCL2004A

Use dry absorbent compound

add topic CPPCCL2005A

Use wet foam shampoo

add topic CPPCLO3002A

Restore hard floor surfaces

add topic CPPCLO3003A

Replace a hard floor finish

add topic CPPCLO3013A

Clean window coverings

add topic CPPCLO3014A

Maintain clean room environments

add topic CPPCLO3016A

Wash furniture and fittings

add topic CPPCLO3020A

Clean using pressure washing

add topic CPPCLO3021A

Clean industrial machinery

add topic CPPCLO3036A

Clean at high levels

add topic CPPCLO3038A

Clean food-handling areas

add topic CPPCLO3044A

Clean using steam sanitising techniques

add topic CPPCMN3001B

Participate in environmentally sustainable work practices

add topic CPPCMN3004A

Respond to enquiries and complaints

add topic HLTIN301C

Comply with infection control policies and procedures

add topic HLTIN403B

Implement and monitor infection control policy and procedures

add topic TAEDEL301A

Provide work skill instruction


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skill

Industry/enterprise requirements for this qualification include:


listen to and understand work instructions, directions and feedback

speak clearly and directly to relay information

read and interpret workplace related documentation, such as work instructions, manufacturer specifications and product labels

write reports as required

interpret the needs of team members from clear information and feedback

apply basic numeracy skills to workplace requirements involving measuring and counting

share information with other staff, colleagues, clients and others

communicate with colleagues and supervisors regarding safe work practices and own work role


work as an individual and a team member

work with diverse individuals and groups

apply knowledge of own role as part of a team

identify and use the strengths of other team members


develop practical and creative solutions to workplace problems

assess and apply environmentally sustainable solutions

adopt strategies to maximise infection control and avoid contamination in work sites

develop appropriate responses to workplace safety matters

show independence and initiative in identifying problems

solve problems individually or in teams

use numeracy skills to solve problems, including time management and simple calculations

test assumptions and take context into account

listen to and resolve concerns in relation to workplace issues

resolve client concerns relative to workplace responsibilities

Initiative and enterprise

adapt to new situations

be creative in response to workplace challenges

identify opportunities that might not be obvious to others

generate a range of options in response to workplace matters

translate ideas into action

develop innovative solutions within established guidelines

Planning and organising

collect, analyse and organise information

plan and organise for a safe work site

be appropriately resourceful

take initiative and make decisions within workplace role and authorised limits

work within or establish clear work goals and deliverables

determine or apply required resources

allocate resources to tasks and workplace requirements

manage time and priorities

adapt resource allocations to cope with contingencies


be self-motivated

articulate own ideas and vision

balance own ideas, values and vision with workplace values and requirements

monitor and evaluate own performance

take responsibility at the appropriate level


be open to learning new ideas and techniques

learn in a range of settings, including informal learning

participate in ongoing learning

learn in order to accommodate change

learn new skills and techniques

take responsibility for own learning

contribute to the learning of others by sharing information

apply a range of learning approaches

participate in developing own learning plans, e.g. as part of performance management


use technology and related workplace equipment

use basic technology skills to organise data

adapt to new technology skill requirements

apply OHS knowledge when using technology

apply technology as a management tool