Certificate III in Carpet Cleaning Operations

This qualification applies to carpet cleaners requiring specialist and comprehensive skills. They may be self-employed or operators, and are capable of working autonomously while being overseen by area supervisors or managers.


To achieve this qualification, the candidate must demonstrate competency in:

18 units of competency:

7 core units

11 elective units.

The elective units are to be chosen as follows:

a minimum of 6 units from the electives listed below

up to 5 units from CPP20711 Certificate II in Carpet Cleaning Operations

up to 2 units from CPP31011 Certificate III in Cleaning Operations

up to 1 unit from CPP41011 Certificate IV in Cleaning Management

up to 2 units from Certificate III qualifications in CPP07 or another current Training Package or state-accredited course, provided the integrity of the AQF alignment is ensured, and they contribute to a valid, industry-supported vocational outcome.

Core units of competency

Unit code

Unit title

add topic CPPCCL2006A

Identify carpet fibre and construction

add topic CPPCCL3015A

Perform advanced stain removal

add topic CPPCLO2033A

Plan for safe and efficient cleaning activities

add topic CPPCLO2035A

Maintain cleaning storage areas

add topic CPPCMN3001B

Participate in environmentally sustainable work practices

add topic CPPCMN3004A

Respond to enquiries and complaints

And one from the following two workplace safety units. The option is provided to enable an appropriate selection, depending on whether candidates are working on their own or in a collaborative work environment where there is the opportunity to contribute.

add topic CPPCMN2002A

Participate in workplace safety arrangements

add topic CPPCMN3003A

Contribute to workplace safety arrangements

Elective units of competency

Unit code

Unit title

add topic CPPCCL3008A

Mitigate water damage

add topic CPPCCL3009A

Restore smoke damaged carpet

add topic CPPCCL3010A

Apply odour control

add topic CPPCCL3011A

Perform carpet repair and reinstallation

add topic CPPCCL3012A

Perform carpet colour repair and restoration

add topic CPPCCL3013A

Clean leather upholstery

add topic CPPCCL3014A

Clean fabric upholstery

add topic CPPCCL3016A

Apply topical treatments

add topic CPPCCL3017A

Identify upholstery fibre and construction

add topic CPPCCL3018A

Inspect sites with water damage

add topic CPPCCL3019A

Inspect sites prior to cleaning or treatment

add topic CPPCCL3020A

Develop a plan to mitigate water damage and restore carpet


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skill

Industry/enterprise requirements for this qualification include:


listen to and understand work instructions, directions and feedback

speak clearly and directly to relay information

read and interpret workplace related documentation, such as work instructions, manufacturer specifications and product labels

write reports and documentation

interpret the needs of team members from clear information and feedback

apply basic numeracy skills to workplace requirements involving measuring and counting

share information with other staff, colleagues, clients and others

communicate with colleagues and supervisors regarding safe work practices and own work role


work as an individual and a team member

work with diverse individuals and groups

apply knowledge of own role as part of a team

identify and use the strengths of other team members


develop practical and creative solutions to workplace problems

assess and apply environmentally sustainable solutions

develop appropriate responses to workplace safety matters

show independence and initiative in identifying problems

solve problems individually or in teams

apply a range of strategies in problem solving

use numeracy skills to solve problems, including time management and simple calculations

test assumptions and take context into account

listen to and resolve concerns in relation to workplace issues

resolve client concerns relative to workplace responsibilities

Initiative and enterprise

adapt to new situations

be creative in response to workplace challenges

identify opportunities that might not be obvious to others

generate a range of options in response to workplace matters

translate ideas into action

develop innovative solutions within established guidelines

Planning and organising

collect, analyse and organise information

use basic business systems for planning and organising

be appropriately resourceful

take initiative and make decisions within workplace role and authorised limits

work within or establish clear work goals and deliverables

determine or apply required resources

allocate resources to tasks and workplace requirements

manage time and priorities

adapt resource allocations to cope with contingencies


be self-motivated

articulate own ideas and vision

balance own ideas, values and vision with workplace values and requirements

monitor and evaluate own performance

take responsibility at the appropriate level


be open to learning new ideas and techniques

learn in a range of settings, including informal learning

participate in ongoing learning

learn in order to accommodate change

learn new skills and techniques

take responsibility for own learning

contribute to the learning of others by sharing information

apply a range of learning approaches

participate in developing own learning plans, e.g. as part of performance management


use technology and related workplace equipment

use basic technology skills to organise data

adapt to new technology skill requirements

apply OHS knowledge when using technology

apply technology as a management tool