Employability skill | Industry/enterprise requirements for this qualification |
Communication | listen to and understand work instructions, directions and feedback speak clearly and directly to relay information read and apply workplace-related documentation, such as Australian standards and Australian Competition and Consumer Commission product safety guidelines prepare customer documentation interpret the needs of team members from clear information and feedback apply basic numeracy skills to workplace requirements involving measuring and calculating establish and use networks share information with other staff |
Teamwork | work with diverse individuals and groups apply knowledge of own role as part of a team identify and use the strengths of other team members give and receive feedback to assist in meeting own, team and enterprise goals apply strategies to support team members and prevent conflict within work teams |
Problem solving | develop practical solutions to workplace problems show independence and initiative in identifying problems solve problems individually or in teams apply a range of strategies in problem solving use numeracy skills to solve problems, e.g. time management and simple calculations listen to and resolve concerns in relation to workplace issues resolve client concerns relative to workplace responsibilities |
Initiative and enterprise | adapt to new situations be creative in response to workplace challenges identify opportunities that might not be obvious to others generate a range of options in response to workplace matters develop innovative solutions within established guidelines |
Planning and organising | collect and organise information use basic business systems for planning and organising take initiative and make decisions within workplace role and authorised limits participate in continuous improvement and planning processes work within or establish clear work goals and deliverables identify resources required for workplace tasks manage own time and priorities adapt resource allocations to cope with contingencies |
Self-management | be self-motivated implement sustainable practices monitor and evaluate own performance take responsibility at the appropriate level |
Learning | be open to learning new ideas and techniques participate in ongoing learning learn new skills and techniques take responsibility for own learning contribute to the learning of others by sharing information participate in developing own learning plans, for example as part of performance management |
Technology | apply a range of tools and items of equipment in servicing and maintaining swimming pools and spas use technology and related workplace equipment use a range of manual and electronic measuring instruments to assess water quality use basic technology skills to organise data adapt to new technology skill requirements apply WHS knowledge when using technology |
The detail of the above employability skills is representative of the property services industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements as identified in units of competency that meet packaging guidelines.
This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.