Certificate IV in Property Services (Real Estate)

Not Applicable


Subjects

Packaging rules

To achieve recognition at the Certificate IV level, the candidate must demonstrate competency in the five core units, plus nineteen electives (total twenty-four units).

At least ten elective units must be selected from property, sales and management, with the remaining elective units chosen from one or more of the following:

property sales and management

specialist

common.

Up to two of the elective units may be chosen from:

the Diploma of Property Services (Agency Management)

any Certificate IV qualification in add topic CPP07 Property Services Training Package

any Certificate IV qualification in add topic BSB07 Business Services or add topic FNS04 Financial Services Training Package, provided that the units do not duplicate units in add topic CPP07 Property Services Training Package.

All units must contribute to a valid, industry-supported vocational outcome.

Core units

add topic CPPDSM4007A

Identify legal and ethical requirements of property management to complete agency work

add topic CPPDSM4008A

Identify legal and ethical requirements of property sales to complete agency work

add topic CPPDSM4009B

Interpret legislation to complete agency work

add topic CPPDSM4015B

Minimise agency and consumer risk

add topic CPPDSM4080A

Work in the real estate industry

Elective units

Property sales and management

add topic CPPDSM3008A

Maintain and protect condition of managed properties

add topic CPPDSM4001A

Act as a buyer's agent

add topic CPPDSM4002A

Apply knowledge of state or territory legislative and regulatory framework to complete agency work

add topic CPPDSM4003A

Appraise property

add topic CPPDSM4004A

Conduct auction

add topic CPPDSM4005A

Establish and build client-agency relationships

add topic CPPDSM4006A

Establish and manage agency trust accounts

add topic CPPDSM4010A

Lease property

add topic CPPDSM4011A

List property for lease

add topic CPPDSM4012A

List property for sale

add topic CPPDSM4013A

Market property for lease

add topic CPPDSM4014A

Market property for sale

add topic CPPDSM4016A

Monitor and manage lease or tenancy agreement

add topic CPPDSM4017A

Negotiate effectively in property transactions

add topic CPPDSM4018A

Prepare and present property reports

add topic CPPDSM4019A

Prepare for auction and complete sale

add topic CPPDSM4020A

Present at tribunals

add topic CPPDSM4022A

Sell and finalise the sale of property by private treaty

add topic CPPDSM4046A

Manage tenancy disputes

add topic CPPDSM4049A

Implement maintenance plan for managed properties

Specialist

add topic CPPDSM3017A

Work in the strata/community management sector

add topic CPPDSM4021A

Sell and finalise sale of rural property by private treaty

add topic CPPDSM4023A

Act as a tenant's agent

add topic CPPDSM4029A

Appraise business

add topic CPPDSM4030A

Appraise rural property

add topic CPPDSM4033A

Assess and value goods, chattels, plant and equipment

add topic CPPDSM4034A

Assess and implement strata/community management agreement

add topic CPPDSM4036A

Broker sale of industrial, commercial and retail property

add topic CPPDSM4038A

Conduct goods, chattels or equipment clearing sale or auction

add topic CPPDSM4040A

Contribute to life cycle maintenance strategy

add topic CPPDSM4041A

Contribute to development of a tenancy mix strategy

add topic CPPDSM4043A

Coordinate fit-out of property and facilities

add topic CPPDSM4050A

Lease industrial, commercial and retail property

add topic CPPDSM4051A

Lease rural property

add topic CPPDSM4053A

List business for sale

add topic CPPDSM4058A

Monitor service requirements in the property industry

add topic CPPDSM4059A

Monitor space use in the property industry

add topic CPPDSM4060A

Negotiate sale and manage sale to completion or settlement

add topic CPPDSM4061A

Obtain prospects for listing

add topic CPPDSM4062A

Occupy space

add topic CPPDSM4069A

Promote and market listed business

add topic CPPDSM4074A

Select and appoint contractors in the property industry

add topic CPPDSM4078A

Sell rural property by tender

add topic CPPDSM4079A

Work in the business broking sector

Common

add topic BSBCMM401

Make a presentation

add topic BSBHRM402A

Recruit, select and induct staff

add topic BSBITS401

Maintain business technology

add topic BSBLED401

Develop teams and individuals

add topic BSBRKG304

Maintain business records

add topic BSBSMB404

Undertake small business planning

add topic BSBSMB406

Manage small business finances

add topic BSBLDR403

Lead team effectiveness

add topic CPPDSM4045A

Facilitate meetings in the property industry

add topic CPPDSM4056A

Manage conflict and disputes in the property industry

add topic CPPDSM4057A

Monitor a safe workplace in the property industry


Pathways...

    Not Applicable


Entry Requirements

Not Applicable


Licensing Information

Not Applicable


Employability Skills

Employability Skills Qualification Summary

Employability Skill

Industry/enterprise requirements for this qualification include the following facets:

Communication

apply literacy skills to access and interpret a variety of texts, including leases; prepare general information and papers; prepare formal and informal letters, reports and applications; and complete prescribed forms

apply numeracy skills to calculate and interpret data such as deposits, entitlements and commissions

communicate with and relate to a range of people from diverse social, economic and cultural backgrounds and with varying physical and mental abilities

demonstrate effective communication strategies to establish rapport with clients, determine client needs, provide accurate advice, address client concerns and deal with conflict in line with agency practice

identify and assess property marketing strategies in the context of legislative requirements and agency practice

identify effective communication strategies for managing conflicts involving clients, and evaluate them in line with legislative requirements and agency practice

use verbal communication skills for face-to-face communication with real estate sellers and buyers

Teamwork

identify roles and responsibilities of government agencies regulating the lease and management of property

identify roles and responsibilities of agents in leasing and managing property in line with legislative requirements and agency practice

work effectively in and promote communication between teams in an agency environment

Problem solving

apply decision making and problem solving skills to analyse situations and make decisions consistent with legislative and regulatory requirements

apply strategies for resolving disputes between landlords and tenants and evaluate them in line with legislative requirements and agency practice

Initiative and enterprise

analyse causes and potential impact of risks on agency, clients and other stakeholders

apply analytical skills to interpret documentation, such as parliamentary documents, legislation, regulations and codes of conduct

apply research skills to identify and locate legislation, regulations and codes of conduct

apply negotiation and conflict resolution skills to resolve disputes with tenants and landlords

negotiate to assist clients with property sales and property management matters

Planning and organising

apply risk management strategies associated with advising clients on property sales and property management options

identify and assess listing opportunities in the context of legislative requirements and agency practice

plan, organise and schedule work-related tasks, such as inspecting properties

identify changes to legislation and regulations affecting agency operations

identify information on key operations of estate agencies in the context of legislative and agency requirements

implement agency procedures and systems to minimise risk to agency

maintain relevant records of legislation and industry codes of conduct

identify and access source documents for legislation and regulations relevant to the provision of real estate agency services

Self-management

demonstrate a commitment to comply with industry codes of conduct by own personal ethical behaviour

interpret and comply with legislative and agency requirements

understand legislative requirements and verify with relevant people

manage competing work demands

model ethical practice

ensure personal presentation and professional image comply with industry and agency norms

organise own work

source specialist advice in line with agency practice

Learning

apply knowledge of ethical and conduct standards and key principles of consumer protection, equal employment opportunity and privacy in relation to the leasing and management of property

apply knowledge of the process of leasing and managing property

assess personal knowledge and skills in providing real estate services against industry competency standards and other relevant benchmarks to determine continuing training needs and priorities

identify and plan opportunities for continuing training to maintain currency of competence and develop specialist and advanced skills and knowledge in line with agency practice

Technology

access the internet and web pages

apply computing skills to access agency and resource databases

send and receive emails and complete standard forms and documents online

use standard software packages

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each Employability Skill are representative of the property industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

This table is a summary of Employability Skills that are typical of this qualification and should not be interpreted as definitive.