Certificate IV in Property Services (Operations)

Not Applicable


To achieve recognition at the Certificate IV level, the candidate must demonstrate competency in the eight core units, plus five common electives plus a further five specialist electives (total eighteen units).

Up to two of the common electives may be chosen from:

either the Certificate III in Property Services (Operations) or the Diploma of Property Services (Asset and Facility Management)

any Certificate IV qualification in add topic CPP07 Property Services Training Package

any Certificate IV qualification in any other endorsed Training Package.

All units must contribute to a valid, industry-supported vocational outcome.

Core units

add topic BSBREL401A

Establish networks

add topic CPPDSM4028A

Identify and analyse risks and opportunities in the property industry

add topic CPPDSM4044A

Coordinate maintenance and repair of properties and facilities

add topic CPPDSM4047A

Implement and monitor procurement process

add topic CPPDSM4048B

Implement customer service strategies in the property industry

add topic CPPDSM4057A

Monitor a safe workplace in the property industry

add topic CPPDSM4063A

Participate in developing and establishing property or facilities contracts

add topic CPPDSM4072A

Provide leadership in the property industry

Elective units

Group A Common

add topic BSBADM409

Coordinate business resources

add topic BSBCMM401

Make a presentation

add topic BSBFIA402

Report on financial activity

add topic BSBHRM405

Support the recruitment, selection and induction of staff

add topic BSBITS401

Maintain business technology

add topic BSBLED401

Develop teams and individuals

add topic BSBMGT402

Implement operational plan

add topic BSBMKG413

Promote products and services

add topic BSBRKG304

Maintain business records

add topic BSBSMB402

Plan small business finances

add topic BSBSMB404

Undertake small business planning

add topic BSBSMB406

Manage small business finances

add topic BSBSUS301

Implement and monitor environmentally sustainable work practices

add topic BSBLDR403

Lead team effectiveness

Group B Specialist

add topic CPCSUS4002A

Use building science principles to construct energy efficient buildings

add topic CPCSUS4003A

Maximise energy efficiency through applied trade skills

add topic CPPCMN4009A

Develop team understanding of and commitment to sustainability

add topic CPPCMN4010A

Cost and quote sustainable product and service provision

add topic CPPCMN4011A

Communicate and market sustainable solutions

add topic CPPCMN4012A

Contribute to sustainable solutions throughout a building's life cycle

add topic CPPCMN4013B

Operate a sustainable business

add topic CPPDSM4006A

Establish and manage agency trust accounts

add topic CPPDSM4025A

Advise on performance of asset

add topic CPPDSM4026A

Analyse property and facility information

add topic CPPDSM4027A

Analyse resource use in building operations

add topic CPPDSM4031A

Arrange lease of space

add topic CPPDSM4032A

Arrange valuation of facilities and assets

add topic CPPDSM4034A

Assess and implement strata/community management agreement

add topic CPPDSM4040A

Contribute to life cycle maintenance strategy

add topic CPPDSM4041A

Contribute to development of a tenancy mix strategy

add topic CPPDSM4042A

Coordinate construction contract

add topic CPPDSM4043A

Coordinate fit-out of property and facilities

add topic CPPDSM4045A

Facilitate meetings in the property industry

add topic CPPDSM4055A

Maintain asset management system

add topic CPPDSM4056A

Manage conflict and disputes in the property industry

add topic CPPDSM4058A

Monitor service requirements in the property industry

add topic CPPDSM4059A

Monitor space use in the property industry

add topic CPPDSM4062A

Occupy space

add topic CPPDSM4064A

Participate in research of property investment

add topic CPPDSM4066A

Plan and coordinate property and facility inspection

add topic CPPDSM4071A

Promote process improvement in the property industry

add topic CPPDSM4074A

Select and appoint contractors in the property industry


    Not Applicable

Entry Requirements

Not Applicable

Licensing Information

This is a licensed occupation. Check with relevant state and territory licensing and regulatory authorities. State and territory jurisdictions may have different regulatory requirements.

Employability Skills

Employability Skill

Industry/enterprise requirements for this qualification include:


apply communication skills to negotiate client and tenant requirements and access arrangements

apply literacy skills to interpret written and oral information, complete documentation and report findings

apply numeracy skills to analyse customer service data, interpret customer requirements and meet their needs

apply technical skills to prepare contract documentation

assess and clarify customer needs using appropriate communication techniques

establish and agree on communication channels and processes with relevant people according to organisational requirements

develop and maintain documentation to support implementation of OHS policies and procedures

discuss and confirm procurement arrangements, interpret written and oral information, liaise with suppliers and obtain feedback

prepare contract according to contract specifications and in consultation with relevant people using appropriate communication techniques

use communication to monitor effectively the implementation of the procurement process against budget parameters

use effective communication techniques to introduce and monitor change, while providing support to and maintaining relationships with clients and colleagues throughout the change process

use effective observation and active listening skills to elicit and interpret verbal and non-verbal information


adhere as a team to control risks and hazards in work area according to organisational requirements

apply interpersonal skills to negotiate repair or maintenance process, relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities, and resolve conflict

determine space lease requirements in consultation with relevant people according to organisational requirements

develop a rapport with customers and relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

distribute contract to relevant people to check accuracy of information and that contract specifications and requirements are clearly addressed

encourage, value and reward individual and team efforts and contributions according to organisational requirements

implement and monitor consultative processes to ensure all team members have an opportunity to contribute to management of OHS in the workplace

refer health and safety issues to relevant people for resolution according to organisational requirements

seek feedback on suitability of contract from relevant people and recommend improvements to be incorporated into contract where appropriate

Problem solving

apply problem solving skills to manage repair or maintenance problems

identify and negotiate variations to leasing requirements with relevant people and make amendments according to client, legislative and organisational requirements

interpret and comply with financial, legislative and procedural requirements

overcome problems in implementation of change in consultation with relevant people

Initiative and enterprise

apply analytical skills to interpret property plans and lease documentation, analyse and assess lease requirements and terms, and devise retention strategies

research to source site and resource requirements

recognise and report breaches of organisational codes of ethics and practices according to organisational and industry standards and procedures

Planning and organising

access and assess specialist resources and sources of information according to client and organisational requirements

apply organisational skills to maintain assets, manage risk, plan and arrange repair or maintenance work, and schedule and meet time lines and client requirements

apply organisational skills to introduce and monitor change, plan and maintain own professional development, and plan and meet work priorities

apply planning skills to determine short and long-term goals

gather and analyse information to determine market conditions according to organisational requirements

securely store lease records and relevant information according to legislative and organisational requirements

use organisational skills to prepare advice and recommendations

use organisational filing systems


apply reflection skills to differentiate between professional and personal values

identify site access and specific site requirements and make appropriate arrangements according to client, organisational and legislative requirements

identify limitations of work role, responsibility and professional abilities

identify and confirm needs, priorities and expectations of the organisation and owner in delivering services to customers

prepare work order and plan contingencies to ensure client and organisational requirements are met in an efficient and effective manner

use self-evaluation skills to review and assess own work practices systematically in order to identify ways to improve performance or understanding


address identified OHS training needs in consultation with relevant people according to organisational policies and procedures

apply knowledge of organisational policy and procedures for customer service, including handling customer complaints

apply knowledge of organisation's practices, ethical standards and legislative requirements associated with providing advice to customers and evaluating customer service

coach and mentor to be a positive influence on others and provide support to colleagues

understand organisation's practices, ethical standards and legislative requirements associated with planning and coordinating the repair, maintenance and modification of properties and facilities


apply technology skills to use financial and assessment software and spreadsheets efficiently and to access market information

use computing skills to access the internet and web pages, prepare and complete online forms, lodge electronic documents and search online databases

use business equipment and technology to maintain relevant documentation according to applicable OHS, legislative and organisational requirements

use technology skills to organise customer service data, prepare and present information to customers, and prepare reports on improvements to customer service strategies

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each Employability Skill are representative of the property industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

This table is a summary of Employability Skills that are typical of this qualification and should not be interpreted as definitive.