This qualification applies to individuals who use well developed skills and a broad knowledge base in a wide variety of cleaning management contexts. They may be responsible for wide-ranging operational cleaning management activity and are responsible for managing staff, providing quotations, planning and overseeing work and providing customer support.
To achieve this qualification, the candidate must demonstrate competency in: 13 units of competency: 8 core units 5 elective units. The elective units are to be chosen as follows: up to 3 units from the elective units listed below up to 5 units from units in Certificate IV qualifications in BSB07 Business Services Training Package that are not listed or equivalent to the core units below up to 1 unit from a Certificate III qualification in CPP07 Property Services Training Package up to 2 units from Certificate IV or Diploma qualifications in CPP07 or another current Training Package or state-accredited course, provided the integrity of the AQF alignment is ensured, and they contribute to a valid, industry-supported vocational outcome. | |
Core units of competency | |
Unit code | Unit title |
Recruit, select and induct staff | |
Manage risk | |
Organise and monitor cleaning operations | |
Control the supply of resources to the work site | |
Provide quotation for cleaning services | |
Facilitate effective client relationships | |
Facilitate effective workplace relationships | |
Manage workplace safety arrangements | |
Elective units of competency | |
Unit code | Unit title |
Develop workplace policies and procedures for sustainability | |
Implement and monitor environmentally sustainable work practices | |
Facilitate effective teamwork | |
Not applicable.
Not applicable.
Not applicable.
Employability Skill | Industry/enterprise requirements for this qualification include: |
Communication | listen to, understand and give work instructions, directions and feedback speak clearly and directly to relay information negotiate effectively with clients read and interpret workplace related documentation, such as work instructions, manufacturer specifications and product labels write reports as required interpret the needs of team members from clear information and feedback apply basic numeracy skills to workplace requirements involving measuring and counting share information with other staff, colleagues, clients and others communicate with colleagues and supervisors regarding safe work practices and own work role |
Teamwork | lead and develop teams work with diverse individuals and groups apply knowledge of own role as part of a team and of the roles of all team members identify and use the strengths of other team members recruit and manage staff |
Problem-solving | develop practical and creative solutions to workplace problems assess, develop and apply environmentally sustainable solutions control materials and resources for the work site prepare quotations develop appropriate responses to workplace safety matters show independence and initiative in identifying problems solve problems individually or in teams use numeracy skills to solve problems, e.g. time management and simple calculations test assumptions and take context into account listen to and resolve concerns in relation to workplace issues resolve client concerns relative to workplace responsibilities |
Initiative and enterprise | secure new business opportunities represent the business to clients and others adapt to new situations be creative in response to workplace challenges identify opportunities that might not be obvious to others generate a range of options in response to workplace matters translate ideas into action develop innovative solutions within established guidelines |
Planning and organising | collect, analyse and organise information plan and organise for a safe work site plan for and organise sustainability strategies within the workplace be appropriately resourceful take initiative and make decisions within workplace role and authorised limits work within and establish clear work goals and deliverables determine or apply required resources allocate resources to tasks and workplace requirements manage time and priorities adapt resource allocations to cope with contingencies |
Self-management | be self-motivated articulate own ideas and vision balance own ideas, values and vision with workplace values and requirements monitor and evaluate own performance take responsibility at the appropriate level |
Learning | be open to learning new ideas and techniques learn in a range of settings, including informal learning participate in ongoing learning learn in order to accommodate change learn new skills and techniques take responsibility for own learning contribute to the learning of others by sharing information apply a range of learning approaches participate in developing own learning plans, e.g. as part of performance management |
Technology | use technology and related workplace equipment use basic technology skills to organise data adapt to new technology skill requirements apply OHS knowledge when using technology apply technology as a management tool |
