Certificate IV in Cleaning Management

This qualification applies to individuals who use well developed skills and a broad knowledge base in a wide variety of cleaning management contexts. They may be responsible for wide-ranging operational cleaning management activity and are responsible for managing staff, providing quotations, planning and overseeing work and providing customer support.


To achieve this qualification, the candidate must demonstrate competency in:

13 units of competency:

8 core units

5 elective units.

The elective units are to be chosen as follows:

up to 3 units from the elective units listed below

up to 5 units from units in Certificate IV qualifications in BSB07 Business Services Training Package that are not listed or equivalent to the core units below

up to 1 unit from a Certificate III qualification in CPP07 Property Services Training Package

up to 2 units from Certificate IV or Diploma qualifications in CPP07 or another current Training Package or state-accredited course, provided the integrity of the AQF alignment is ensured, and they contribute to a valid, industry-supported vocational outcome.

Core units of competency

Unit code

Unit title

add topic BSBHRM402A

Recruit, select and induct staff

add topic BSBRSK501A

Manage risk

add topic CPPCLO4022A

Organise and monitor cleaning operations

add topic CPPCLO4024A

Control the supply of resources to the work site

add topic CPPCLO4025A

Provide quotation for cleaning services

add topic CPPCMN4004B

Facilitate effective client relationships

add topic CPPCMN4006A

Facilitate effective workplace relationships

add topic CPPCMN4007A

Manage workplace safety arrangements

Elective units of competency

Unit code

Unit title

add topic CPPCMN4001B

Develop workplace policies and procedures for sustainability

add topic CPPCMN4002B

Implement and monitor environmentally sustainable work practices

add topic CPPCMN4005A

Facilitate effective teamwork


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skill

Industry/enterprise requirements for this qualification include:


listen to, understand and give work instructions, directions and feedback

speak clearly and directly to relay information

negotiate effectively with clients

read and interpret workplace related documentation, such as work instructions, manufacturer specifications and product labels

write reports as required

interpret the needs of team members from clear information and feedback

apply basic numeracy skills to workplace requirements involving measuring and counting

share information with other staff, colleagues, clients and others

communicate with colleagues and supervisors regarding safe work practices and own work role


lead and develop teams

work with diverse individuals and groups

apply knowledge of own role as part of a team and of the roles of all team members

identify and use the strengths of other team members

recruit and manage staff


develop practical and creative solutions to workplace problems

assess, develop and apply environmentally sustainable solutions

control materials and resources for the work site

prepare quotations

develop appropriate responses to workplace safety matters

show independence and initiative in identifying problems

solve problems individually or in teams

use numeracy skills to solve problems, e.g. time management and simple calculations

test assumptions and take context into account

listen to and resolve concerns in relation to workplace issues

resolve client concerns relative to workplace responsibilities

Initiative and enterprise

secure new business opportunities

represent the business to clients and others

adapt to new situations

be creative in response to workplace challenges

identify opportunities that might not be obvious to others

generate a range of options in response to workplace matters

translate ideas into action

develop innovative solutions within established guidelines

Planning and organising

collect, analyse and organise information

plan and organise for a safe work site

plan for and organise sustainability strategies within the workplace

be appropriately resourceful

take initiative and make decisions within workplace role and authorised limits

work within and establish clear work goals and deliverables

determine or apply required resources

allocate resources to tasks and workplace requirements

manage time and priorities

adapt resource allocations to cope with contingencies


be self-motivated

articulate own ideas and vision

balance own ideas, values and vision with workplace values and requirements

monitor and evaluate own performance

take responsibility at the appropriate level


be open to learning new ideas and techniques

learn in a range of settings, including informal learning

participate in ongoing learning

learn in order to accommodate change

learn new skills and techniques

take responsibility for own learning

contribute to the learning of others by sharing information

apply a range of learning approaches

participate in developing own learning plans, e.g. as part of performance management


use technology and related workplace equipment

use basic technology skills to organise data

adapt to new technology skill requirements

apply OHS knowledge when using technology

apply technology as a management tool