Diploma of Property Services (Agency Management)

Not Applicable


Packaging rules

To achieve recognition at the Diploma level, the candidate must demonstrate competency in a total of twenty-six units comprising:

six core units

a minimum of four and a maximum of ten common units

a minimum of eight and a maximum of sixteen elective units chosen from the options below.

A minimum of eight of the electives must be taken from the property sales and management units within the Certificate IV in Property Services (Real Estate). The remaining electives may be chosen from:

the specialist or common units in the Certificate IV in Property Services (Real Estate)

the Certificate IV in Property Services (Stock and Station Agency)

any Diploma or Advanced Diploma qualification in add topic CPP07 Property Services Training Package

any Diploma qualification in add topic BSB07 Business Services, add topic RTE03 Rural Production or add topic FNS04 Financial Services Training Packages, provided that the units do not duplicate units in add topic CPP07 Property Services Training Package.

All units must contribute to a valid, industry-supported vocational outcome.

Core units

add topic CPPDSM4006A

Establish and manage agency trust accounts

add topic CPPDSM4007A

Identify legal and ethical requirements of property management to complete agency work

add topic CPPDSM4008A

Identify legal and ethical requirements of property sales to complete agency work

add topic CPPDSM4009B

Interpret legislation to complete agency work

add topic CPPDSM4015B

Minimise agency and consumer risk

add topic CPPDSM4080A

add topic CPPDSM4081A

Work in the real estate industry


Work in the stock and station agency sector

Common units

add topic BSBFIM501

Manage budgets and financial plans

add topic BSBHRM402A

Recruit, select and induct staff

add topic BSBMGT502

Manage people performance

add topic BSBMGT517

Manage operational plan

add topic BSBMGT605

Provide leadership across the organisation

add topic CPPDSM4005A

Establish and build client-agency relationships

add topic CPPDSM5009A

Coordinate risk management system in the property industry

add topic CPPDSM5012A

Develop a strategic business plan in the real estate industry

add topic CPPDSM5018A

Ensure a safe workplace in the property industry

add topic CPPDSM5020A

Manage and monitor effective client service in the real estate industry

add topic CPPDSM5030A

Manage projects in the property industry

add topic CPPDSM5032A

Market the agency

add topic CPPDSM5036A

Prepare tender documentation in the property industry

Elective units

Options for choice of elective units are outlined on previous page.


    Not Applicable

Entry Requirements

Not Applicable

Licensing Information

Not Applicable

Employability Skills

Employability Skills Qualification Summary

Employability Skill

Industry/enterprise requirements for this qualification include:


apply literacy skills to access and interpret a variety of texts, including legislation, regulations, trust account records and financial reports; prepare general information and papers; prepare formal and informal letters, reports and applications; and complete standard forms

apply numeracy skills to calculate and interpret data contained in trust account records and financial reports

apply verbal communication skills for face-to-face communication with real estate sellers and buyers

demonstrate effective communication strategies in establishing rapport with clients, determining client needs, providing accurate advice, addressing client concerns and dealing with conflict

establish rapport with clients and express an interest in client needs, preferences and requirements to enhance client commitment, trust and credibility of agency and to build return client base

identify and evaluate effective communication strategies for managing conflict involving clients

identify and address potential barriers to effective communication with clients

review documentation and other reporting requirements for compliance with legislative requirements

communicate with and relate to a range of people from diverse social, economic and cultural backgrounds and with varying physical and mental abilities

use culturally appropriate styles of communication for specific cultural groups


obtain feedback and other forms of data to identify options for improving relationships with clients

identify roles and responsibilities of agent in sale of property, including general disclosure requirements

interpret and assess roles and responsibilities of agent in the context of legislative requirements and agency practice

offer positive feedback to clients in line with agency practice

Problem solving

use decision making and problem solving skills to analyse risk situations and make decisions consistent with legislative and ethical requirements

use strategies for resolving disputes between landlord and tenant in line with legislative requirements and agency practice

Initiative and enterprise

analyse causes and potential impact of risks on agency, clients and other stakeholders

apply analytical skills to interpret documents such as legislation, regulations, contracts, contract notes, sale authority documents and Certificates of Title

apply negotiation skills required for interacting with sellers and buyers

use research to identify and locate documents and information relating to identifying and treating risks

Planning and organising

access sources of information and tools for identification of actual and potential risks

identify changes to legislation and regulations affecting agency operations

identify factors likely to influence the lease of properties and clarify potential tenant intentions

implement agency procedures and systems to minimise risk to agency

maintain relevant records of legislation and industry codes of conduct

undertake work-related tasks associated with identifying, assessing, treating and monitoring risks


comply with relevant industry codes

demonstrate a commitment to comply with industry codes of conduct through personal ethical behaviour

identify requirements of ethical and conduct standards and consumer protection and privacy legislation in relation to the sale of property in line with legislative requirements and agency practice

maintain professional ethics with client to promote agency image and credibility

review personal skills in identifying and assessing consumer risk and where appropriate, implement strategies for improving this aspect of professional practice


apply knowledge of general principles of legislation, regulations and industry codes of conduct affecting real estate operations

assess against industry competency standards and other relevant benchmarks personal knowledge and skills in providing real estate services to determine continuing training needs and priorities

identify, plan and apply opportunities for continuing training to maintain currency of competence and develop specialist and advanced skills and knowledge

provide ongoing training for all relevant agency staff to ensure efficient operation of trust accounts, financial and IT systems and compliance with agency practice and legislative requirements

understand ethical and conduct standards and key principles of consumer protection and privacy in relation to the sale of property

understand the sales process, including ways of obtaining listings, methods of selling property, strategies for marketing property, and the process for settling the sale of property


access the internet and web pages, prepare and complete online forms, lodge electronic documents and search online databases

apply technical skills to use necessary equipment to document risk management strategies

apply computing skills to access agency databases, send and receive email and complete standard forms online

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each Employability Skill are representative of the property industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

This table is a summary of Employability Skills that are typical of this qualification and should not be interpreted as definitive.