Diploma of Property Services (Asset and Facility Management)

Not Applicable


To achieve this qualification, the candidate must demonstrate competency in:

16 units of competency:

8 Group A units

8 Group B units.

The Group A units are chosen as follows:

8 units may be chosen from Group A

2 of the units may be chosen from:

Certificate IV in Property Services (Operations) or Advanced Diploma of Property Services (Asset and Facility Management)

any Diploma qualification in add topic CPP07 or another current Training Package.

The Group B units are chosen as follows:

8 units may be chosen from Group B

2 of the units may be chosen from:

Certificate IV in Property Services (Operations) or Advanced Diploma of Property Services (Asset and Facility Management)

any Diploma qualification in add topic CPP07 or another current Training Package or state accredited course, provided the integrity of the AQF alignment is ensured, and they contribute to a valid, industry-supported vocational outcome.

Group A Common units

add topic BSBFIM501

Manage budgets and financial plans

add topic BSBHRM405

Support the recruitment, selection and induction of staff

add topic BSBMGT502

Manage people performance

add topic BSBMGT517

Manage operational plan

add topic BSBSUS501

Develop workplace policy and procedures for sustainability

add topic CPCSUS5002A

Develop action plans to retrofit existing buildings for energy efficiency

add topic CPCSUS5003A

Manage energy efficient building methods and strategies

add topic CPPCMN5001A

Plan for a sustainable business

add topic CPPDSM5006A

Coordinate customer service activities in the property industry

add topic CPPDSM5009A

Coordinate risk management system in the property industry

add topic CPPDSM5010A

Determine needs of customer populations in the property industry

add topic CPPDSM5014A

Develop property marketing and sales strategy

add topic CPPDSM5018A

Ensure a safe workplace in the property industry

add topic CPPDSM5029A

Manage client relationships and networks in the property industry

add topic CPPDSM5030A

Manage projects in the property industry

add topic CPPDSM5036A

Prepare tender documentation in the property industry

Group B Specialist units


add topic CPPDSM5004A

Assess viability of regeneration options in the property industry

add topic CPPDSM5005A

Contribute to a detailed property feasibility study

add topic CPPDSM5008A

Coordinate fit-out of premises for user occupation

add topic CPPDSM5011A

Determine space utilisation

add topic CPPDSM5017A

Dispose of property

add topic CPPDSM5019A

Identify and secure a property opportunity

add topic CPPDSM5026A

Manage a consultant property project team


add topic CPPDSM5002A

Advise on property investment strategy

add topic CPPDSM5013A

Develop a tenancy mix strategy

add topic CPPDSM5016A

Develop strata/community management agreement

add topic CPPDSM5021A

Implement asset maintenance strategy

add topic CPPDSM5022A

Implement asset management plan

add topic CPPDSM5025A

Maintain public relations in the property industry


add topic CPPDSM5001A

Advise on use and design of facilities

add topic CPPDSM5007A

Coordinate construction or renovation of facilities

add topic CPPDSM5023A

Implement facilities management plan

add topic CPPDSM5024A

Implement facilities procurement systems

add topic CPPDSM5027A

Provide facilities and amenities for property users

add topic CPPDSM5034A

Monitor performance of property or facility portfolio


    Not Applicable

Entry Requirements

Not Applicable

Licensing Information

Not Applicable

Employability Skills

Employability Skill

Industry/enterprise requirements for this qualification include:


apply literacy skills to access and use workplace information and report on customer service strategies

apply numeracy skills to interpret statistical information

apply communication skills to present marketing and sales information to clients, and interpret written and oral information

communicate to all those involved in service delivery within appropriate timeframes

demonstrate report writing skills to create a project brief, terms of reference or project charter and prepare written reports on project's progress

prepare and establish documentation and checklists associated with project plan implementation in established formats and distribute them to relevant people

prepare draft tender documentation which accurately reflects project requirements and complies with specific tender criteria and conditions

select appropriate methods and adapt communication styles when communicating with clients

use language skills to allow for adequate communication with relevant personnel

use effective communication strategies to encourage regular and accurate communication flow and feedback


inform team of changes in policies and procedures that affect their relations with customers

motivate team to achieve high standard of service to customers

use interpersonal skills to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

use leadership skills to gain trust and confidence of clients and colleagues

Problem solving

apply problem solving skills to develop contingency plans and select alternative marketing and sales options and to negotiate strategies with clients

apply problem solving skills to analyse entire work environment in area of responsibility in order to identify hazards, assess risks and judge when intervention to control risks is necessary

modify specific aspects of products, services and their delivery to meet changing customer service requirements

use problem solving skills to deal with complex and non-routine difficulties

use problem solving skills to identify potential barriers to project outcomes, analyse project risks and establish contingencies

use evaluation skills to identify potential or existing risks and hazards in the workplace, identify inadequacies in risk control measures and determine OHS training requirements of the work group

Initiative and enterprise

analyse and interpret information to identify and assess customer needs, expectations and satisfaction levels

analyse and evaluate information on how organisation compares with competition and best practice

identify and analyse project brief according to organisational requirements to determine project requirements

identify and use systematic review processes and established evaluation methods to assess project processes and outcomes

Planning and organising

collect and analyse current market and sales information

develop plans to meet customer needs and deliver improved customer service

identify marketing and sales activities and required resources and incorporate into a marketing and sales strategy

identify customer service problems and make adjustments to ensure continued service quality

identify targets and milestones and link to achievement of outcomes according to project plan

monitor and report arrangements for project activities in line with client requirements

source information through both formal and informal channels according to organisational requirements


evaluate own work relationships systematically in order to identify new networking opportunities

develop strategies to obtain ongoing feedback to maintain and improve client relationships

identify when expert advice is needed, obtain advice and act on it promptly

identify personal limitations in assessing tender requirements and seek assistance as required from relevant people

participate and influence business networks

use time management skills to logically sequence project activities


apply knowledge of organisation's practices, ethical standards and legislative requirements associated with analysing a population or market segment

coach and mentor to provide support to colleagues

use knowledge of workforce characteristics and how they impact on the design and maintenance of OHS


apply computing skills to access the internet and web pages, prepare and complete online forms, lodge electronic documents and search online databases

use business equipment and technology to access, analyse and organise information according to organisational requirements

use technology skills to maintain databases and source information

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each Employability Skill are representative of the property industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

This table is a summary of Employability Skills that are typical of this qualification and should not be interpreted as definitive.