Certificate II in Justice Services

This general qualification covers the competencies that are relevant to staff members who work in the industry but who may not have statutory responsibilities. They will, in most cases, be directly supervised in their work duties. This may include staff members who have no direct responsibility for offender supervision or who have narrow, specialised roles in offender supervision, such as escort support or community liaison.

The qualification may also be relevant to professional and support staff members who have qualifications in specialist occupations but require competency in essential functions necessary to authorise their operational safety in a correctional environment.

This qualification may also be attained in pre-vocational programs achieved as part of an employment selection or preparation program.


Packaging rules:

8 units of competency are required for this qualification including:

5 core units

3 elective units

Choose a minimum of 1 elective unit from the list below.

Choose the remaining 2 electives from either the list below, or elsewhere within this Training Package, or from another endorsed Training Package, or from an Accredited Course.

All elective units selected from outside this qualification must be from an equivalent qualification level or higher.

Elective units selected must not duplicate content already covered by other units in this qualification.

Core units

add topic CSCOHS201A

Use safe work practices

add topic CSCORG201A

Contribute to achieving the goals of the organisation

add topic CSCORG202A

Communicate effectively

add topic CSCSAS201A

Maintain security

add topic PSPGOV208A

Write routine workplace materials

Elective units

add topic BSBSUS201A

Participate in environmentally sustainable work practices

add topic CSCOFM201A

Support offender services

add topic CSCOFM202A

Monitor people in care or custody

add topic CSCOFM203A

Maintain the health, safety and welfare of offenders

add topic CSCSAS202A

Screen access to and exit from premises

add topic CSCSAS203A

Maintain the security of premises

add topic CSCSAS204A

Maintain security of the environment

add topic CSCSAS205A

Contain incidents that jeopardise safety and security

add topic CSCSAS206A

Respond to medical emergencies

add topic CSCSAS207A

Operate central monitoring station

add topic CSCTRA201A

Maintain security during escort

add topic CSCTRA202A

Operate security vehicles

add topic CSCTRA203A

Navigate transport

add topic HLTCPR201B

Perform CPR

add topic HLTFA201B

Provide basic emergency life support


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability skills in CSC20112 Certificate II in Justice Services

The following table contains a summary of the employability skills required by the correctional services industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.



Aspects of the skill that employers identify as important. The nature and application of these facets will vary depending on industry and job type.


transfer information by:

communicating effectively with people using a range of methods, including verbal communication, written communication and electronic and telecommunication systems

extracting meaning from routine written workplace information and preparing routine written materials

communicate using language and styles that take into account workplace diversity; adapting communication styles to audience

ensure information is correct and authorised when communicating with the public and other services

use effective and purposeful communication to convey accurate and factual information in required time to relevant people

use effective listening and speaking skills to confirm understanding

provide constructive feedback and respond appropriately to instructions or feedback

identify potential communication barriers, including identifying and correcting contradictions, ambiguity, uncertainty or misunderstandings

use appropriate non-verbal techniques in communication and interaction

act in accordance with legislation, policies and procedures and take appropriate information security precautions

respond to requests for information promptly and according to agreed procedures, ensuring information is accurate, relevant and complete

use written communication methods consistent with relevant legislation, policies and procedures, taking account of expectations, requirements and needs of different audiences while maintaining clarity, accuracy and required level of detail


comply with principles of public sector and correctional legislation and guidelines, using public sector and organisational procedures when dealing with others at work

contribute to a productive and harmonious work environment, including completing tasks and contributing to achieving team objectives by cooperating with supervisors and team members

demonstrate respect for differences in personal values and beliefs and recognise value of differences in team relationships

make constructive and cooperative contributions to team activities and goals and challenge unfair and discriminatory actions

use opportunities to develop a supportive and trusting working relationship with people

maintain relationships with colleagues, offenders and the public consistent with organisation's philosophy, objectives and statutory and ethical obligations

maintain contact with other work group members to ensure mutual safety

Problem solving

identify and address workplace problems within prescribed roles, delegations and procedures and resolve situations of potential conflict

discuss and cooperate to identify, address and resolve problems using a group approach

use conflict resolution and minimisation techniques to identify and anticipate factors that lead to hostility and threatening behaviour

assess incidents for risk and decide on appropriate action

apply public sector legislation and requirements in regard to multicultural awareness and anti-discrimination

Enterprise and initiative

use professional and community contacts to promote a positive image of organisation and its services

challenge unprofessional and inappropriateattitudes and behaviour

participate in meetings, briefings and group working sessions to maintain understanding and group support

implement relevant security procedures according to organisational policies, codes of practice and legislation

report potential breaches of security to appropriate authority

provide assistance to persons in danger according to organisational procedures, ensuring own safety is maintained

Planning and organising

implement work unit plans and organisational goals as appropriate to job descriptions, responsibilities and delegations

implement organisational security policies and participate in routine review of security procedures and responses, according to level of responsibility

calculate level of security risk according to organisational guidelines and instructions

assess equipment, materials and environment for hazards and take protective action that gives first priority to health and safety

make a positive contribution to achieving quality of service


apply general workplace health and safety procedures to ensure a safe workplace

use approved safety measures and techniques when lifting and carrying

ensure own work practices, behaviour and responsibilities are carried out in line with organisation's policies, procedures and code of conduct and own defined roles and responsibilities

recognise impact of own actions on safety of others

maintain positive and professional personal conduct, manner and presentation according to organisational requirements and code of conduct


review and assess own skills and knowledge and make use of appropriate training opportunities to develop performance

check new procedures regularly to ensure that knowledge of changes and new requirements is maintained

maintain current safe practice requirements and first aid knowledge and skills to required standard

maintain awareness of workplace health and safety issues and arrangements within the organisation and scope of responsibilities


select, use and maintain appropriate workplace equipment and technology according to procedures and guidelines, including corrections-specific equipment

select and check personal protective clothing and safety equipment to ensure it is operational prior to commencing work

use and maintain safety and protective clothes and equipment according to procedures and manufacturer specifications, as appropriate to duties performed

alert work group members and relevant personnel of emergency warnings, using appropriate equipment and terminology

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the correctional services industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.