Certificate III in Correctional Practice

This qualification allows for the achievement of general competencies and also specialisation in Custodial, Community or Youth Custodial streams.

The Generalist qualification covers the competencies required by staff members with nonoperational roles, and staff whose work roles are not defined in specialist sector responsibilities.

The Community specialisation covers the competencies required by staff members who will be supervising offenders directly or indirectly in the community and within specified parameters of responsibility defined by work activities or the complexity of assessment offender’s needs and risks.

The Custodial specialisation covers the competencies required by staff members usually enrolled in an entry-level training program and required to demonstrate their capacity to assume custodial officer responsibilities. At the completion of this qualification, officers will be expected to assume full custodial duties.

The Youth Custodial specialisation covers the competencies required by staff members who will be supervising youth offenders in a custodial environment.

Additional qualification advice

Where a specialist qualification is undertaken as described below, an additional descriptor may be added to this qualification to illustrate the particular skills focus or discipline e.g. custodial. For further information, see the Industry Specialisation section of the Qualifications Framework.


16 units of competency are required for this qualification including:

5 core units

11 elective units

Choose the elective units from the stipulated Groups. Up to 6 electives may be selected from elsewhere within this Training Package. Alternatively, up to 4 electives may be selected from another endorsed Training Package, or from an Accredited Course.

All elective units selected from outside this qualification must be from an equivalent qualification level or higher.

Specialist qualification

16 units of competency are required for this specialist qualification including:

5 core units

5 specialisation units from Group A or Group B or Group C, plus

6 elective units from any Group

Choose the elective units from the stipulated Groups. Up to 6 electives may be selected from elsewhere within this Training Package. Alternatively, up to 4 electives may be selected from another endorsed Training Package, or from an Accredited Course.

All elective units selected from outside this qualification must be from an equivalent qualification level or higher.

Elective units selected should not duplicate content already covered by other units in this qualification.

Core units

add topic CSCORG201A

Contribute to achieving the goals of the organisation

add topic CSCORG202A

Communicate effectively

add topic CSCORG301A

Prepare reports

add topic CSCSAS201A

Maintain security

add topic PSPOHS301A

Contribute to workplace safety

Group A: Custodial specialisation (all units required for specialisation)

add topic CSCSAS206A

Respond to medical emergencies

add topic CSCOFM305A

Supervise offenders

add topic CSCSAS301A

Maintain security system

add topic CSCSAS302A

Control incidents using defensive tactics

add topic CSCSAS303A

Conduct searches

Group B: Community specialisation (all units required for specialisation)

add topic CSCOFM306A

Supervise offenders in the community

add topic CSCOFM307A

Support offender to maintain positive relationships

add topic CSCOFM308A

Promote cooperative behaviour

add topic CSCORG302A

Prepare reports for justice agencies

add topic CSCORG303A

Conduct interviews

Group C: Youth Custodial specialisation (all units required for specialisation)

add topic CSCOFM304A

Protect the safety and welfare of young offenders

add topic CSCOFM308A

Promote cooperative behaviour

add topic CSCSAS303A

Conduct searches

add topic CHCGROUP403D

Plan and conduct group activities

add topic CHCYTH301E

Work effectively with young people

Group D: General elective units

add topic BSBSUS201A

Participate in environmentally sustainable work practices

add topic CHCCM401D

Undertake case management

add topic CSCOFM203A

Maintain the health, safety and welfare of offenders

add topic CSCOFM301A

Protect the safety and welfare of vulnerable offenders

add topic CSCOFM302A

Protect the safety and welfare of Aboriginal and Torres Strait offenders

add topic CSCOFM303A

Respond to offenders influenced by drugs or alcohol

add topic CSCOFM309A

Process offender induction


Provide responsible care to people with a mental health problem and or condition


Supervise female offenders


Work effectively with culturally diverse offenders and colleagues

add topic CSCSAS207A

Operate central monitoring station

add topic CSCSAS305A

Supervise attendance at court

add topic CSCSAS306A

Manage conflict through negotiation

add topic CSCTRA201A

Maintain security during escort

add topic CPPFES2005A

Demonstrate first attack fire fighting equipment

add topic HLTFA301C

Apply first aid

add topic HLTFA302C

Provide first aid in remote situation

add topic MSL954001A

Obtain representative samples in accordance with sampling plan

add topic PSPGOV308B

Work effectively with diversity

add topic PSPGOV301B

Work effectively in the organisation

add topic PSPGOV312A

Use workplace communication strategies

add topic TAEDEL301A

Provide work skill instruction

add topic TLIC1051A

Operate commercial vehicle

add topic TLIF2010A

Apply fatigue management strategies


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Due to the use of core units throughout the three qualifications at Certificate III level and the effective coverage of employability skills facets within those core units, this summary should be applied to all qualifications at this level. Use of specialist core and elective units within qualifications further enhances existing coverage derived from the core units.

The following table contains a summary of the employability skills required by the correctional services industryat Certificate III level. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.



Aspects of the skill that employers identify as important. The nature and application of these facets will vary depending on industry and job type.


use a range of workplace communication strategies for interacting confidently with clients and colleagues

communicate in a culturally appropriate language and style

consider possible language or literacy difficulties when communicating with others

use verbal and non-verbal communication techniques that achieve effective and purposeful exchange of information, including:

effective listening and questioning

giving and receiving constructive feedback

appropriate non-verbal techniques

exploring options

encouraging positive involvement and contributions

identifying areas of agreement

recording agreements

culturally appropriate strategies, language and nonverbal cues

variety of words and language structures to explain complex ideas to different audiences

strategies to overcome barriers to communication

take appropriate precautions and follow organisation’s guidelines and procedures to ensure security of information when communicating confidential or sensitive information and when handling and storing records

report possible breaches of security or misuse of information through appropriate channels in a timely manner

record written communication in required format, style, structure and timeframe, ensuring that it complies with legislative requirements and organisational policies and procedures


demonstrate respect for differences in personal values and beliefs and recognise value of differences in team relationships

use opportunities to develop and maintain a supportive and trusting working relationship with people, consistent with organisation’s philosophy, objectives, and statutory and ethical obligations

cooperate with others in work group, sharing knowledge to complete tasks

make constructive contributions to team work, providing formal and informal feedback on work group effectiveness

deal ethically with colleagues, offenders and members of the public

Problem solving

identify and address routine workplace problems using collaboration and assistance from colleagues

resolve problems according to organisational guidelines through discussion and cooperation in the work group

use a range of decision making or problemsolving models to resolve problems

record decisionmaking processes used to resolve problems

identify and resolve hazards in the workplace and report them to designated personnel according to workplace procedures

use customised solutions to client needs within limits of own authority and according to legislation, policy and procedures, including:

using information to develop options for consideration and action

identifying ambiguity and uncertainty relating to changed roles, functions and procedures

using problemfocused strategies for coping

Initiative and enterprise

take initiative within boundaries of job description, level of authority and delegation

use professional and community contacts to promote a positive image of the organisation and its services

exercise judgment to resolve workplace issues, including impartial evaluation of conflicting requirements

use ethical decision-making processes and procedures

challenge unprofessional and inappropriate attitudes and behaviours while responding to diversity, including gender and disability

establish new network links with key internal stakeholders according to legislation, policies and procedures

seek assistance in resolving misunderstandings or conflict situations that arise within internal networks in line with principles of conflict resolution

provide feedback on the effectiveness of safety procedures and risk control measures to enable improvements to be made where necessary

Planning and organising

contribute to planning of work unit goals and strategies consistent with departmental policy and guidelines

participate in routine review of security procedures and responses, risk control and workplace practices according to level of responsibility

prepare for, implement and monitor change and work with ambiguity in the face of change

identify opportunities for continuous improvement and refer for approval and action

contribute to participative workplace safety arrangements within organisational procedures and scope of responsibilities and competencies


work effectively by evaluating and developing own expertise, identifying career options, working within organisational structure and culture

manage personal work practices, behaviour and responsibilities in line with organisation’s policies, procedures and code of conduct

maintain positive and professional personal behaviour and presentation according to organisational requirements

ensure individual work practices comply with workplace procedures in a manner that has regard for the work group position and organisation’s structure, function, culture and vision

observe diversity and safety in the workplace within scope of responsibilities and competencies

monitor work progress relative to set goals, strategies and outcomes, including:

identifying risks to achievement of personal work outcomes

managing risks according to organisational risk management requirements

revising work plans to attend to ongoing or new responsibilities

using selfreflection

negotiating work group tasks in accordance with individual strengths, personal preferences or development needs


maintain and develop workplace skills and knowledge and professional development through use of personal learning activities

review and assess skills and knowledge using a variety of methods to identify training needs, training opportunities, developmental opportunities or learning activities; to address those needs; and to further develop skills and knowledge

maintain currency of knowledge by checking for new procedures, policies, processes and guidelines to ensure that knowledge of changes and new requirements is maintained

set personal learning goals and monitor progress towards them, including:

identifying career options and pathways, potential competency recognition or development opportunities and applying them according to organisational policies and procedures

assessing workrelated competencies by reflecting on workplace experience and training

monitoring feedback on performance in the workplace

seek and use feedback to continuously improve personal effectiveness in working with diversity


operate workplace equipment and technology, including communication technology, security technology and information management technology

use a range of workplace equipment and technology for storing and retrieving data according to established procedures and guidelines, including:

computer networks and information systems

radio and communication equipment

restraint equipment

security monitoring equipment

office technology

motor vehicles

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the correctional services industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.