use complex communication strategies for interacting with internal and external clients, colleagues and managers, including: preparing for complex communication analysing and responding to opinions presenting a convincing argument developing a range of communication strategies develop and implement consultation processes to ensure that employees have the opportunity to contribute to work-related issues provide feedback on outcomes of consultation process negotiate as an individual or as a member of a negotiating team, including planning for, conducting and finalising negotiation outcomes apply a range of complex communication techniques, including: applying legislation, regulations and policies relating to communication analysing and using language structures and features that influence the interpretation of spoken communication interacting confidently with groups in formal and informal workplace situations speaking with confidence and listening critically clarifying meaning and exploring issues problem solving responding to diversity, including gender and disability use reading and writing at a level to cope with a range of complex and sensitive workplace materials, including: critically analysing and synthesising information to compose complex written documents refining content, structure and sequence according to required purpose of written material providing feedback on other people's work in ways suited to diversity of workplace creating learning opportunities to improve research and document input |