This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.
Job roles
Possible job roles relevant to this qualification include:
customer service officer – galleries, libraries, archives, records and museums
library assistant
gallery attendant
museum attendant.
Total number of units = 10
5 core units plus
5 elective units of which:
5 units may be from the elective units below
2 units may be from a Certificate II or III level qualification in any endorsed Training Package or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
Core units
BSBCUS201A Deliver a service to customers
BSBOHS201A Participate in OHS processes
BSBWOR203A Work effectively with others
CULIND201A Develop and apply knowledge of information and cultural services
ICAICT203A Operate application software packages
Elective units
Administration
BSBSUS201A Participate in environmentally sustainable work practices
BSBWOR204A Use business technology
CUEMAR01C Assist with marketing
CUFIND201A Develop and apply creative arts industry knowledge
PSPGOV208A Write routine workplace materials
SIRXSLS002A Advise on products and services
SITXCOM002A Work in a socially diverse environment
Collection management
CULCNM201A Monitor collections for changes in condition
Information management
BSBRKG301B Control records
BSBRKG303B Retrieve information from records
CULINS201A Assist with circulation services
CULINS202A Process information resource orders
Information technology
ICAICT104A Use digital devices
ICAICT204A Operate a digital media technology package
ICAWEB201A Use social media tools for collaboration and engagement
Exhibitions and visitor programs
CULEVP201A Assist with the presentation of public activities and events
CULEVP202A Provide visitors with venue information and assistance
CUVPRP202A Participate in planning work for a nominated site
CUVPRP203A Store finished creative work
SITTGDE001B Work as a guide
SITTGDE007A Develop and maintain the general and regional knowledge required by guides
SITTIND001B Develop and update tourism industry knowledge
SITXCCS001B Provide visitor information
Selecting elective units for different outcomes
The context for this qualification varies and this must guide the selection of elective units. Examples of appropriate elective units for particular outcomes follow.
Library assistant
The following elective units could be included:
CULEVP201A Assist with the presentation of public activities and events
CULINL301A Develop and use information literacy skills
CULINS201A Assist with circulation services
CULINS202A Process information resource orders
CULINS301A Process and maintain information resources
Customer service officer (cultural centre)
The following elective units could be included:
CUEMAR01C Assist with marketing
CUFIND201A Develop and apply creative arts industry knowledge
CULEVP201A Assist with the presentation of public activities and events
CULEVP202A Provide visitors with venue information and assistance
ICAWEB201A Use social media tools for collaboration and engagement
Pathways into the qualification
Candidates entering this qualification may have vocational experience in a range of work environments in support roles but with no formal qualifications.
Pathways from the qualification
After achieving this qualification, candidates may choose to undertake:
CUL30111 Certificate III in Information and Cultural Services
CUV30411 Certificate III in Arts Administration
BSB30807 Certificate III in Recordkeeping
CUL40111 Certificate IV in Library, Information and Cultural Services
CUL50111 Diploma of Library and Information Services
studies at a higher education level.
There are no entry requirements for this qualification.
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements.
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability skill | Industry/enterprise requirements for this qualification: |
Communication | communicating with peers and supervisors conveying meaning clearly, concisely and coherently communicating in a culturally appropriate way with people from diverse backgrounds and people with diverse abilities interacting with customers reading organisational policies and procedures writing basic documents and instructions |
Teamwork | consulting with relevant personnel sharing information with colleagues |
Problem-solving | addressing problems when using software applications analysing options in emergency situations identifying appropriate information sources dealing with customer enquiries or complaints solving routine problems within scope of own responsibility |
Initiative and enterprise | reviewing and assessing search results and revising strategies within scope of own job role sourcing information on industry development trends and emerging technologies using social media tools to interact with customers developing an attitude towards work and learning that involves asking questions |
Planning and organising | arranging, storing and retrieving information sorting and processing information |
Self-management | following workplace procedures, particularly in relation to work health and safety meeting deadlines and prioritising tasks identifying opportunities to achieve career goals writing a personal résumé and job application letter |
Learning | developing required product knowledge keeping up-to-date with industry developments and trends seeking assistance and expert advice on the job |
Technology | accessing and downloading relevant information from the internet interpreting user online manuals and help functions using standard software applications on a personal computer to enter text and numerical data operating a printer selecting and using technology appropriate to tasks using business technology using social media application packages |