This qualification reflects the role of individuals who use a broad range of skills and knowledge in a wide variety of environments.
Job roles
Possible job roles relevant to this qualification include:
arts officer
customer service officer – galleries, libraries, archives, records and museums
gallery officer
heritage officer
library assistant
library officer
museum assistant
museum officer
records officer
visitor liaison officer.
Total number of units = 12
6 core units plus
6 elective units of which:
4 units must be from Group A elective units below
2 units may be from Group A and/or Group B elective units below; and/or from a Certificate II, III or IV level qualification in any endorsed Training Package or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
Core units
BSBCUS301A Deliver and monitor a service to customers
BSBOHS301B Apply knowledge of OHS legislation in the workplace
BSBWOR203A Work effectively with others
CULIND201A Develop and apply knowledge of information and cultural services
CULINL301A Develop and use information literacy skills
ICAICT203A Operate application software packages
Group A elective units
Administration
BSBCON401A Work effectively in a business continuity context
BSBINM301A Organise workplace information
BSBITU309A Produce desktop published documents
BSBMKG414B Undertake marketing activities
BSBSUS301A Implement and monitor environmentally sustainable work practices
CUAIND301A Work effectively in the creative arts industry
CUVATS301A Develop and apply knowledge of Aboriginal or Torres Strait Islander cultural arts
SIRXSLS001A Sell products and services
SITXCOM002A Work in a socially diverse environment
Collection management
CULCNM301A Catalogue objects into collections
CULCNM302A Develop and apply knowledge of archives
CULCNM303A Move and store collection material
Information management
BSBRKG301B Control records
BSBRKG302B Undertake disposal
BSBRKG303B Retrieve information from records
BSBRKG304B Maintain business records
BSBRKG305A Review recordkeeping functions
BSBRKG401B Review the status of a record
BSBRKG402B Provide information from and about records
BSBRKG404A Monitor and maintain records in an online environment
CULINM301A Use established cataloguing tools
CULINS301A Process and maintain information resources
Information technology
BSBEBU401A Review and maintain a website
CUFDIG303A Produce and prepare photo images
CULDMT301A Provide multimedia support
ICAWEB201A Use social media tools for collaboration and engagement
ICPMM321C Capture a digital image
ICPMM322C Edit a digital image
ICPPP322C Digitise images for reproduction
ICPPP397A Transfer digital files
Exhibitions and visitor programs
SITTGDE009A Interpret aspects of local Australian Indigenous culture
SITTVAF002A Provide a briefing or scripted commentary
Group B elective units
Exhibitions and visitor programs
CULEVP201A Assist with the presentation of public activities and events
Information management
CULINS201A Assist with circulation services
CULINS202A Process information resource orders
Information technology
ICAICT204A Operate a digital media technology package
Selecting elective units for different outcomes
The context for this qualification varies and this must guide the selection of elective units. Examples of appropriate elective units for particular outcomes follow.
Arts officer
The following elective units could be included:
BSBEBU401A Review and maintain a website
BSBMKG414B Undertake marketing activities
BSBITU309A Produce desktop published documents
CULDMT301A Provide multimedia support
CULEVP201A Assist with the presentation of public activities and events
SITTVAF002A Provide a briefing or scripted commentary
Customer service officer (library)
The following elective units could be included:
BSBEBU401A Review and maintain a website
CULDMT301A Provide multimedia support
CULINM301A Use established cataloguing tools
CULINS201A Assist with circulation services
CULINS202A Process information resource orders
CULINS301A Process and maintain information resources
Pathways into the qualification
Candidates entering this qualification may:
have completed CUL20111 Certificate II in Information and Cultural Services or other relevant qualifications
OR
have vocational experience in a range of work environments in support roles but with no formal qualifications.
Pathways from the qualification
After achieving this qualification, candidates may choose to undertake:
CUL40111 Certificate IV in Library, Information and Cultural Services
BSB41707 Certificate IV in Recordkeeping
CUV40411 Certificate IV in Arts Administration
CUL50111 Diploma of Library and Information Services
studies at a higher education level.
There are no entry requirements for this qualification.
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements.
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability skill | Industry/enterprise requirements for this qualification: |
Communication | communicating with peers and supervisors contributing effectively to formal and informal work health and safety meetings conveying meaning clearly, concisely and coherently communicating in a culturally appropriate way with people from diverse backgrounds and people with diverse abilities preparing simple documents, such as summary reports and memos for a range of target groups reading organisational policies and procedures writing simple instructions for routine tasks and interpreting information gained from correspondence presenting relevant information in response to customer requirements using a variety of words and language structures to explain sometimes complex ideas to different audiences |
Teamwork | consulting with relevant personnel sharing information with colleagues |
Problem-solving | addressing problems when using software applications analysing options in an emergency situation identifying appropriate information sources dealing with customer enquiries or complaints negotiating variations and changes with clients within limits of own authority and referring to senior staff as required by policy and procedures |
Initiative and enterprise | reviewing and assessing search results and revising strategies within scope of own job role sourcing information on industry development trends and emerging technologies applying creativity and basic design skills to desktop published documents and websites using social media tools to interact with clients |
Planning and organising | applying legislation, regulations and policies relating to client service arranging, storing and retrieving information sorting and processing information maintaining information sources monitoring currency of websites and updating content in a timely fashion |
Self-management | applying procedures relating to work health and safety and the environment in the context of client service meeting deadlines and prioritising tasks writing a personal résumé and job application letter |
Learning | developing required knowledge about services delivered to clients requesting and responding to feedback from relevant personnel on own job performance keeping up-to-date with industry developments and trends seeking assistance and expert advice on the job |
Technology | accessing and downloading information from the internet interpreting user online manuals and help functions using standard software applications on a personal computer to enter text and numerical data operating a printer selecting and using technology appropriate to tasks using social media application packages setting up multimedia equipment for presentations |