This qualification reflects the role of people who work in administrative roles across a varied range of arts organisations. They perform a range of skilled tasks using discretion and judgement and have the ability to select, adapt and transfer skills to different situations. The qualification applies in contexts such as galleries, museums, theatres, community arts centres and arts organisations more broadly. It reflects job roles, such as:
arts administration officer
project officer
community arts assistant.
Subjects
Total number of units = 12
4 core units plus
8 elective units
The elective units consist of:
4 from Group A
1 from Group B
of the remaining 3 units:
up to 3 may be from Group A and/or Group B
up to 3 may be from Certificate III or above in any currently endorsed Training Package
up to 2 may be from Certificate II in any currently endorsed Training Package
up to 2 may be from an accredited course at Certificate III, IV or Diploma.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
The following examples are designed to assist in the selection of appropriate electives for particular outcomes at this level, but are in no way prescriptive.
People may enter this qualification with limited or no vocational experience and without a lower level qualification. They may already have a qualification or experience in general administration.
Pathways from the qualification
After achieving this qualification people could undertake higher level qualifications, such as the Certificate IV in Arts Administration, broader administration qualifications from BSB07 Business Services Training Package, or qualifications in related areas such as event management.
Entry Requirements
There are no entry requirements for this qualification.
Licensing Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Employability Skills
The following table contains a summary of the employability skills as identified by the visual arts, craft and design industries for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability skill
Industry/enterprise requirements for this qualification
Communication
exchanging information with arts professionals
preparing and distributing promotional materials
communicating effectively with customers
contributing to the flow of information and ideas in the workplace
Teamwork
sharing information with colleagues
showing sensitivity to cultural and social differences when communicating with others
collaborating with colleagues and others on a range of administrative tasks
Problem-solving
responding to customer complaints and referring escalated complaints to the appropriate person
identifying safety issues and reporting them to appropriate person
using manuals and online help to overcome problems with database design and production
adjusting work practices to suit particular arts contexts
Initiative and enterprise
identifying and acting on opportunities to enhance the quality of customer service
using functions of software applications to enhance the presentation of business documents
proactively identifying information and assistance needs of patrons, including those with special needs
Planning and organising
planning, organising and prioritising work tasks and responsibilities
designing and producing business documents
creating and using simple databases
maintaining files and workplace documentation
processing and recording financial transactions
Self-management
following workplace procedures, particularly in relation to OHS
maintaining personal presentation standards
acting within the scope of own job role
completing work within given timelines
Learning
keeping up-to-date with industry developments
using manuals and online help to improve own skills
keeping up-to-date with information about organisation’s products and services
