Certificate II in Communications Operations

Not applicable.


Qualification Requirement: 9 units

All 7 core units plus 2 elective units

Where a pre-requisite unit is attached to an elective unit it is identified by this symbol .

The pre-requisite units attached to any of the elective units must be undertaken and are additional to the number of elective units required for the qualification.

The 2 elective units may be taken from the elective units listed below and may include 2 units taken from this Training Package, any other endorsed Training Package or any state/territory accredited qualification where the unit is in a qualification at the same level or a higher level.


Core Units

add topic DEFCO401C

Maintain security in a Defence communications and information systems environment

add topic DEFCO402C

Transmit and receive messages utilising Defence messaging systems

add topic DEFCO403C

Transmit and receive data via information exchange systems

add topic DEFCO405C

Conduct operator level maintenance in a Defence environment

add topic DEFCO406A

Transmit and receive messages via voice

add topic DEFEQ001C

Work with equity and diversity

add topic ICAU3004B

Apply occupational health and safety procedures


Elective Units

add topic BSBSUS201A

Participate in environmentally sustainable work practices

add topic ICAD2012B

Design organisational documents using computing packages

add topic ICAU1128B Operate a personal computer

add topic ICAS2014B

Connect hardware peripherals

add topic ICAU2005B

Operate computer hardware

add topic ICAU1128B Operate a personal computer

add topic ICAU2006B

Operate computing packages

add topic ICAU2007B

Maintain equipment and consumables

add topic ICAW2001B

Work effectively in an IT environment

add topic ICAW2002B

Communicate in the workplace

add topic ICPMM263C

Access and use the Internet

add topic DEFCO106C

Transmit and receive messages via visual means

add topic DEFCO107C

Perform flag ceremonial and flag protocol procedures

add topic DEFCO108A

Support the operation of a communications and information system facility


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skills Summary for DEF20912 Certificate II in Communications Operations

Employability Skills are part of a unit of competency.

Employability Skills statements from a selection of units of competency from the DEF20912 Certificate II Communications Operations have been reproduced in the table below.

This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.

Employability Skill

Employability Skills Statement

Defence qualifications have core units (which must be achieved) and elective units (where there is a choice of units which must be achieved) so different Employability Skills Summaries are possible within the one qualification, depending on the package of core units and chosen elective units.


adjust communication styles to reflect equity and diversity

apply cross-cultural communications

apply interpersonal communications

consult people on policies and decisions that affect them

follow instruction and reporting information

give and receive feedback in a constructive manner

identify and apply legislative and statutory requirements

read and interpret job instructions, workplace forms and reports

use a variety of verbal and non-verbal communication techniques including language style, active listening

write to a level required to complete workplace forms and reports


apply principles of team work, and team aims and objectives

apply techniques for supporting others

apply the principles of equity and diversity

encourage other team members

guide and facilitate teams

provide suggestions

understand composition of teams, and roles and responsibility of team members

work in an acceptable and non-discriminatory way while establishing rapport and good working relationships with all colleagues

Problem solving

apply personnel security principles such as need to know principle

protect information systems media, assets and data in accordance with specific workplace and Defence information systems security guidelines

report breaches of physical security to appropriate personnel

Initiative and enterprise

apply techniques for supporting others

Planning and organising

identify basic equipment faults

perform routine/field/emergency destruction procedures


ensure personal conduct complies with an awareness of workplace equity and diversity

maintain an individual awareness of responsibilities

show sensitivity to the differences between colleagues

work independently when required


learn about Defence Instructions such as PERS 12-1 General Scope of Legal Assistance Provided to Service Personnel and Legal Aid to Australian Defence Force Members Overseas; PERS 19-2 Occupational Health and Safety (Commonwealth Employment) Act 1991 Implementation within the Australian Defence Force; PERS 26-2 ADF Policy on Religious Practices of ADF Members; PERS 32-1 Employment of Women in the ADF; PERS 32-2 Defence Equity Adviser Network; PERS 34-1 Redress of Grievance

learn about legislation such as Racial Discrimination Act 1975; Sex Discrimination Act 1984; Human Rights and Equal Opportunity Commission Act 1986 Privacy Act 1988; Occupational Health and Safety (Commonwealth Employment) Act 1991; Disability Discrimination Act 1992; Workplace Relations Act 1996, Public Service Act 1999


access basic radio propagation

access and understand information exchange systems terminology and basic operations

access and understand satellite communications systems terminology and basic operations

configure basic circuits, such as communication circuit

ensure circuit procedures comply with specific workplace requirements

maintain communication circuits to facilitate the flow of messages

operate communications equipment

prepare communication equipment and circuit configuration

process, transmit and receive messages via voice systems

receive messages in accordance with specific workplace and Defence procedures

transmit messages in accordance with specific workplace and Defence procedures

understand task specific equipment configuration/operation

use computer keyboard

use message distribution systems and communications circuits