13 units must be achieved.
7 core units
plus6 elective units
all elective units of competency may be selected from the elective bank below
a minimum of 4 electives must be selected from units aligned to Certificate III qualifications in the FNS10 Financial Services or other endorsed Training Package or accredited course
a maximum of 2 electives can be selected from units aligned to Certificate IV qualifications in the FNS10 Financial Services or other endorsed Training Package or accredited course.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.
Core units of competency:
BSBCUS301A Deliver and monitor a service to customers
BSBWOR404B Develop work priorities
FNSPIM301A Process benefit payments
FNSPIM302A Determine claim liability
FNSPIM303A Work within the personal injury management sector
FNSPIM304A Manage claims
FNSPIM410A Collect, assess and use information
Elective units of competency:
BSBCMM301A Process customer complaints
BSBOHS303B Contribute to OHS hazard identification and risk assessment
BSBWOR203A Work effectively with others
CHCTC302A Provide client-centred telephone counselling
FNSCUS401A Participate in negotiations
PSPGOV311A Work with a coach or a mentor