FNS30210 - Certificate III in Personal Injury Management (ClaimsManagement)
Certificate III in Personal Injury Management (ClaimsManagement)
This qualification is designed to reflect the role of entry level employees within the personal injury management sector, who apply a broad range of competencies using limited discretion and judgement within the claims management function. Work functions may include:
processing case claims
acting as a claims agent
assisting in making workplaces and other relevant areas safe
promoting health, safety and welfare of workers and others
monitoring and review processes to ensure treatment is prompt, proactive and effective
promoting and improving return to work outcomes
Subjects
Packaging Rules
13 units must be achieved.
7 core units
plus6 elective units
all elective units of competency may be selected from the elective bank below
a minimum of 4 electives must be selected from units aligned to Certificate III qualifications in the FNS10 Financial Services or other endorsed Training Package or accredited course
a maximum of 2 electives can be selected from units aligned to Certificate IV qualifications in the FNS10 Financial Services or other endorsed Training Package or accredited course.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.
Core units of competency:
BSBCUS301A Deliver and monitor a service to customers
Personal injury management entry level job roles that may relate to outcomes within:
workplace injury insurance
compulsory third party insurance (CTP)
This qualification is suited to an Australian Apprenticeship pathway.
The primary pathway from this qualification is entry level employment the personal injury management sector. Other personal injury management specialist FNS10 Financial Services Training Package qualifications at Certificate III and IV would support career progression.
Entry Requirements
Not applicable.
Licensing Information
Not applicable.
Employability Skills
QUALIFICATION SUMMARY
Employability Skill
Industry/enterprise requirements for this qualification include:
Communication
conducting research to collect and analyse information and presenting it in report form
having the ability to question, clarify and evaluate information
possessing well-developed presentation skills with an ability to 'read' verbal and non-verbal body language
preparing and presenting correspondence in appropriate electronic format
using effective telephone techniques and having the ability to negotiate solutions with clients, stakeholders and colleagues within area of responsibility
writing in a range of styles to suit different audiences
Teamwork
referring matters to nominated person as required
working as a member of a team and applying knowledge of one's own role to achieve team goals
working with specialists for advice and on a referral basis
Problem solving
applying estimating skills in calculating liability and refunds
resolving customer complaints within area of responsibility
reading and understanding policy documents
Initiative and enterprise
contributing creative ideas to resolve workplace issues
referring non-routine problems to a nominated person
responding to changing situations in the workplace
identifying and delivering service within industry best practice requirements
Planning and organising
contributing to the planning process by researching and validating information relating to claims
processing claims and policy data within defined guidelines
processing claims that have limited medical requirements
processing claims that may require periods of from work
processing low risk claims and claims with a low life span
processing routine documents and maintaining files, managing information and scheduling and coordinating competing tasks
reviewing and monitoring claims
Self-management
managing own time and priorities and dealing with contingencies
operating within codes of ethics, codes of professional conduct, legislation and regulations
taking responsibility as required by work role and ensuring all organisational policies and procedures are followed
Learning
acquiring and applying knowledge of products, services and organisational policies and procedures
asking questions to clarify instructions
seeking advice on technical issues
using online help and manuals to solve basic technology problems
Technology
operating organisational business or records system
using business technology such as computers, and word processing and document management software
using databases, record system and workflow packages