Total number of units = 13

7 core units plus

6 electiveunits

The elective units consist of:

2 from the electives below.

Of the remaining 4 units:

up to 4 may be from the electives

up to 4 may be from Certificate III in a currently endorsed training package or accredited course

up to 2 may be from Certificate IV in a currently endorsed training package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Core Units

BSBCUS301 Deliver and monitor a service to customers

BSBWOR404 Develop work priorities

FNSPIM301 Process benefit payments

FNSPIM302 Determine claim liability

FNSPIM303 Work within the personal injury management sector

FNSPIM304 Assess and determine ongoing entitlements

FNSPIM410 Collect, assess and use information

Elective Units

BSBCUS403 Implement customer service standards

BSBCMM301 Process customer complaints

BSBWHS201 Contribute to health and safety of self and others

BSBWOR203 Work effectively with others

CHCCCS028 Provide client-centred support to people in crisis

FNSCUS401 Participate in negotiations

FNSPIM414 Manage personal injury claims

FNSPIM415 Manage personal injury case loads

Nil.