Certificate III in Accounts Administration

This qualification reflects the job roles of employees with functions that could include:

filing, checking and processing financial data entry and processing accounts payable/accounts receivable

providing customer service in financial transactions

assisting in processing payroll

front line cashiering and bank account maintenance

assisting with entering transaction data to ledgers and maintaining a general ledger

processing purchases and sales including EFT/e-business

producing GST reports


Packaging Rules

11 units must be achieved:

7 core units

plus4 elective units

all elective units of competency may be selected from the elective bank

a maximum of 3 electives may be selected from units aligned to other Certificate III qualifications in the FNS10 Financial Services Training Package

a maximum of 2 electives may be selected from units aligned to Certificate IV qualifications in the FNS10 Financial Services Training Package or another endorsed Training Package or accredited course.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.

Core units of competency:

add topic BSBOHS303B Contribute to OHS hazard identification and risk assessment

add topic BSBWOR204A Use business technology

add topic BSBWRT301A Write simple documents

add topic FNSACC301A Process financial transactions and extract interim reports

add topic FNSACC302A Administer subsidiary accounts and ledgers

add topic FNSACC303A Perform financial calculations

add topic FNSINC301A Work effectively in the financial services industry

Elective units of competency:

add topic BSBCMM301A Process customer complaints

add topic BSBCUS301A Deliver and monitor a service to customers

add topic BSBCUS403A Implement customer service standards

add topic BSBFIA302A Process payroll

add topic BSBFIA401A Prepare financial reports

add topic BSBITU304A Produce spreadsheets

add topic BSBITU305A Conduct online transactions

add topic BSBRKG303B Retrieve information from records

add topic BSBRKG304B Maintain business records

add topic BSBWOR301A Organise personal work priorities and development

add topic FNSACC301A Process financial transactions and extract interim reports

add topic FNSACM301A Administer financial accounts

add topic FNSACM302A Prepare, match and process receipts

add topic FNSACM303A Process payment documentation

add topic FNSBKG402A Establish and maintain a cash accounting system

add topic FNSBKG403A Establish and maintain an accrual accounting system

add topic FNSBKG405A Establish and maintain a payroll system

add topic FNSCRD301A Process applications for credit

add topic FNSCRD302A Monitor and control accounts receivable

add topic FNSCRD405A Manage overdue customer accounts

add topic FSNCUS402A Resolve disputes

add topic FNSORG301A Administer fixed asset register

add topic FNSRTS301A Provide customer service in a retail agency

add topic FNSRTS302C Handle foreign currency transactions

add topic FNSRTS304A Administer debit card services

add topic FNSRTS307A Maintain Automatic Teller Machine (ATM) services

add topic FNSRTS308A Balance cash holdings

add topic FNSRTS309A Maintain main bank account


    Qualification Pathway

    This qualification is suited to an Australian Apprenticeship pathway.

    The primary pathway from this qualification is entry level employment in a range of financial services sectors. Specialist FNS10 Financial Services Training Package qualifications at Certificate IV such as FNS40210 Certificate IV in Bookkeeping or FNS40610 Certificate IV in Accounting would support career progression.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills


Employability Skill

Industry/enterprise requirements for this qualification include:


questioning, clarifying and evaluating information

reading and reviewing a range of financial reports

using specialist language in written and oral communication

writing in a range of styles to suit different audiences


referring matters to nominated person as required

working as a member of a team and applying knowledge of one's own role to achieve team goals

working with diverse persons and groups

Problem solving

checking reports for accuracy and correcting errors as required

collecting, comparing and contrasting data in order to create reports

using problem solving tools and techniques to solve reconciling problems

Initiative and enterprise

contributing to solutions to workplace challenges

designing reports to effectively present workplace information

Planning and organising

operating a computerised financial system

maintaining accounts records for compliance purposes

preparing, processing and maintaining financial records

recording, gathering and classifying information


managing own time and priorities and dealing with contingencies

operating within industry standards, legislation and regulations

taking responsibility as required by work role and ensuring all organisational policies and procedures are followed


acquiring and applying knowledge of products, services and organisational policies and procedures

applying knowledge of the industry to workplace activities

learning new ideas, skills and techniques

seeking appropriate technical help with stand-alone and online computerised systems


using electronic communication devices and processes (e.g. internet, organisational deposit facilities, software packages and email to produce written correspondence and reports)

using technology to assist the management of information and meet compliance requirements