Employability Skill

Industry/enterprise requirements for this qualification include:

Communication

developing and writing reports to specifications

using effective high level written and oral skills to negotiate resolutions

using persuasive techniques and sound telephone techniques to achieve a satisfactory outcome for clients

Teamwork

building rapport and trust with clients and liaising and cooperating with a wide range of persons

clarifying with others tasks to be completed

working with third party personnel to recover debts

Problem solving

applying investigative skills to collect information, conduct searches and locate defaulters

determining appropriate cost-effective recovery strategies

using modelling tools to test assumptions against a variety of scenarios

Initiative and enterprise

applying investigative skills to collect information, conduct searches and locate defaulters

determining appropriate cost-effective recovery strategies

using modelling tools to test assumptions against a variety of scenarios

Planning and organising

contributing to the planning process by researching, analysing and validating information relating to debts

developing and maintaining systems, records and reporting procedures

maintaining files, managing information, and scheduling and coordinating competing tasks

Self-management

managing own time and priorities and dealing with contingencies

taking responsibility as required by work role and ensuring all organisational policies and procedures are followed

taking personal responsibility for complying with legal obligations

working within the legal, ethical and security considerations of the job role

Learning

acquiring and applying knowledge of legislation and legal procedures

applying learning to develop improved practices

asking questions to clarify instructions

developing and maintaining professional competency

maintaining detailed field notes to reflect on approaches taken in resolving disputes

using online help and manuals to solve basic technology problems

Technology

using computer systems for research, store information and to generate reports

using electronic communication devices and processes (e.g.internet, email) to produce written correspondence and reports

using common business office equipment and monitoring its use and maintenance