Subjects
Total number of units = 12
8 core units plus
4 elective units
The elective units consist of:
2 from the electives below.
Of the remaining 2 units:
up to 2 may be from the electives
up to 2 may be from Certificate III or Certificate IV from a currently endorsed training package or accredited course.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
Core Units
BSBFIA301 Maintain financial records
BSBFIA401 Prepare financial reports
BSBWOR204 Use business technology
FNSCUS402 Resolve disputes
FNSINC301 Work effectively in the financial services industry
FNSMCA301 Collect debts
FNSMCA303 Serve legal process
FNSMCA304 Locate subjects
Elective Units
Collections
FNSMCA401 Develop and document case recommendations
FNSMCA402 Initiate legal recovery of debts
Process serving and repossession
FNSMCA302 Repossess property
General
BSBCMM301 Process customer complaints
BSBCOM402 Implement processes for the management of a breach in compliance requirements
BSBPMG415 Apply project risk-management techniques
BSBWHS201 Contribute to health and safety of self and others
FNSINC401 Apply principles of professional practice to work in the financial services industry