This qualification reflects the job roles of employees in general insurance and may meet ASIC requirements for Tier 2 general insurance through selected electives.
For current advice on ASIC compliance under RG146 refer to the advice bulletin on the IBSA website or contact ASIC.
Possible work functions may include:
processing and issuing policies
processing and settling claims
responding to customer enquiries and maintaining customer database.
13 units must be achieved.
5 core units
plus 8 elective units
3 elective unit must be selected from Group A.
A further 3 elective unit must be selected from Group A or B.
The remaining 2 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate III or Certificate IV qualification.
Elective units must be relevant to the work outcomes, local industry requirements and the qualification level.
Core units of competency:
FNSINC301A Work effectively in the financial services industry
FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector
BSBOHS201A Participate in OHS processes
BSBWOR203A Work effectively with others
BSBWOR204A Use business technology
Elective units of competency:
Group A (Insurance services)
FNSISV301A Evaluate risk for renewal business
FNSISV302A Process alteration to insurance policy
FNSISV303A Issue contract of insurance
FNSISV304A Issue renewal advice
FNSISV305A Issue cancellation advice
FNSISV306A Receive and record or register a claim
FNSISV307A Follow organisation procedures to process claim
FNSISV308A Process facultative and treaty reinsurance claim
FNSISV309A Settle claims
FNSISV310A Process claims payments
Group B
ASIC
FNSASIC301C Establish client relationship and analyse needs
FNSASIC302C Develop, present and negotiate client solutions
FNSASIC304A Provide Tier 2 general advice in general insurance
FNSASIC305A Provide Tier 2 personal advice in general insurance
General
FNSSAM301A Identify opportunities for cross-selling products and services
FNSIAD301A Provide general advice on financial products and services
BSBCCO201A Action customer contact
BSBCMM301A Process customer complaints
BSBRKG304B Maintain business records
Requirements for ASIC RG146 compliance are:
To achieve Tier 2 competence in General Insurance, participants must provide evidence for assessment of these units of competence with specific reference to the Specialist Knowledge for General Insurance in the Evidence Guide.
FNSASIC301C Establish client relationship and analyse needs
FNSASIC302C Develop, present and negotiate client solutions
or (from the Insurance general/life group of units)
FNSASIC305A * Provide Tier 2 personal advice in general insurance
* This unit does not include Generic knowledge, this may be undertaken by completing FNSASIC304A in conjunction with this unit.
In order to achieve Tier 2 General Advice in General Insurance, participants must provide evidence for assessment of this unit of competence with specific reference to the Specialist Knowledge for General Insurance in the Evidence Guide.
FNSASIC304A Provide Tier 2 general advice in general insurance
The primary pathway from this qualification is employment in a range of environments including:
administration
handling claims
providing customer service at a branch, by telephone, teleclaims or online
A further learning pathway utilising qualifications such as Certificate IV in General Insurance or a specialist insurance qualification would support career progression.
Not applicable.
Not applicable.
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill | Industry/enterprise requirements for this qualification include: |
Communication | conducting research to collect and analyse information and present in report form having the ability to question, clarify and evaluate information investigating and negotiating to resolve disputes liaising with internal and external personnel with an ability to 'read' verbal and non-verbal body language using a range of techniques and sales skills to elicit feedback from customers using specialist language in written and oral communication writing in a range of styles to suit different audiences |
Teamwork | receiving feedback on performance referring matters to nominated person as required working as a member of a team and applying knowledge of one's own role to achieve team goals |
Problem Solving | collecting, comparing and contrasting data in order to create reports investigating skills to provide information to assist with the determination of entitlements for persons where estates are to be finalised using problem solving tools and techniques to balance and reconcile amounts |
Initiative and Enterprise | contributing to solutions to workplace challenges contributing to the designing and preparation of reports to effectively present workplace information identifying cross-selling opportunities |
Planning and Organising | contributing to the planning process by researching and validating information relating to estates planning work considering resources, time and other constraints processing routine documents and maintaining files, managing information, and scheduling and coordinating competing tasks undertaking contingency planning and risk management to meet client needs within area of responsibility |
Self-management | managing own time and priorities and dealing with contingencies operating within codes of ethics, codes of professional conduct, legislation and regulations taking responsibility as required by work role and ensuring all organisational policies and procedures are followed |
Learning | acquiring and applying knowledge of services and organisational policies and procedures asking questions to clarify instructions seeking advice on technical issues using online help and manuals to solve basic technology problems |
Technology | using electronic communication devices and processes such as internet software packages and email, to produce written correspondence and reports using technology to assist the management of information and to assist the planning process |