Subjects
Total number of units = 12
9 core units plus
3 elective units
The elective units consist of:
2 from the electives below.
The remaining 1 unit:
may be from the electives
may be from a Certificate III, Certificate IV or Diploma in any currently endorsed training package or accredited course.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
Core Units
FNSCRD401 Assess credit applications
FNSCRD402 Establish and maintain appropriate security
FNSCRD403 Manage and recover bad and doubtful debts
FNSCRD404 Utilise the legal process to recover outstanding debt
FNSCRD405 Manage overdue customer accounts
FNSCUS402 Resolve disputes
FNSINC401 Apply principles of professional practice to work in the financial services industry
FNSORG401 Conduct individual work within a compliance framework
FNSRSK401 Implement risk management strategies
Elective Units
BSBCUE203 Conduct customer engagement
BSBCMM301 Process customer complaints
BSBCNV506 Establish and manage a trust account
BSBCUS403 Implement customer service standards
BSBFIA401 Prepare financial reports
BSBMGT405 Provide personal leadership
BSBWHS201 Contribute to health and safety of self and others
BSBSMB407 Manage a small team
BSBLDR403 Lead team effectiveness
BSBWOR501 Manage personal work priorities and professional development
FNSACC401 Process business tax requirements
FNSCRD503 Promote understanding of the role and effective use of consumer credit
FNSRSK502 Assess risks