Certificate IV in Personal Injury Management (ReturntoWork)

This qualification reflects job roles requiring well-developed skills and a broad knowledge base in a wide variety of contexts within the personal injury management sector. It involves assisting persons returning to work, ensuring that organisations adhere to return to work programs, educating stakeholders, and maintaining a return to work information base. It may involve supervision or leadership and guidance to others in resolving return to work matters. Possible work functions may include:

negotiating return to work plans and strategies with stakeholders

assisting in developing an injury management strategy

assisting work participation for people with disabilities

educating stakeholders on return to work matters

liaison and collaboration with other parties involved in the return to work process

assessing rehabilitation options

assessing workplaces for return to work suitability

evaluating the success of programs and strategies

Subjects

13 units must be achieved.

4 core units

plus 9 elective units

at least 7 elective units of competency must be selected from the elective bank below

a maximum of 2 electives must be selected from units aligned to Certificate IV qualifications in FNS10 Financial Services or another endorsed Training Package

a maximum of 2 electives can be selected from units aligned to Diploma qualifications in any endorsed Training Package or accredited course

a maximum of 2 electives can be selected from units aligned to Certificate III qualifications in any endorsed Training Package or accredited course.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.

Core units of competency:

add topic BSBWOR401A Establish effective workplace relationships

add topic FNSPIM303A Work within the personal injury management sector

add topic FNSPIM403A Educate clients on personal injury management issues

add topic PSPIM504A Contribute to a quality injury management system

Elective units of competency:

add topic BSBHRM604A Manage employee relations

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic CHCDIS509D Maximise participation in work by people with disabilities

add topic FNSCUS401A Participate in negotiations

add topic FNSPIM401A Plan and implement rehabilitation and return to work and health strategies

add topic FNSPIM502A Facilitate workplace assessment with stakeholders for personal injury cases

add topic PSPGOV509A Conduct evaluations

add topic PSPIM402A Undertake initial rehabilitation assessments

add topic PSPIM404A Conduct situational workplace assessments

add topic PSPIM405A Develop return to work plans

add topic PSPIM406A Implement and monitor return to work plans

Pathways...

    Pathways into the qualification

    The primary pathway into this qualification is employment in the personal injury management sector that may relate to return to work management job roles within:

    workplace injury insurance

    compulsory third party insurance

    Pathways from the qualification

    A further learning pathway utilising qualifications such as FNS50110 Diploma of Personal Injury Management would support career progression.

Entry Requirements

Not applicable.

Licensing Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

QUALIFICATION SUMMARY

Employability Skill

Industry/enterprise requirements for this qualification include:

Communication

actively consulting stakeholders and seeking client feedback

communicate effectively with people in distress

developing and writing reports to specifications

fostering client and stakeholder relationships and providing a high level of customer service and relationship management

presenting education materials in an effective manner

using effective high level written and oral skills to mediate, negotiate and facilitate resolutions

Teamwork

working effectively within a multidisciplinary team

working with a wide range of experts inside and outside the organisation, such as senior management and insurer representatives

Problem solving

collecting, comparing and contrasting data

developing and analysing return to work programs

developing and implementing review schedules

using dispute resolution techniques

using judgement and decision making skills

Initiative and enterprise

developing innovative approaches to prepare return to work strategies

matching employer's requirements and workplace terms and conditions with client needs

Planning and organising

conducting initial assessments, and developing and monitoring return to work programs in a changing environment

identifying risks to return to work program success and preparing contingency plans

monitoring industry and workplace policy trends

preparing for presentations and negotiations

researching clients' educational needs and documenting information

using and maintaining systems, records and reporting procedures

Self-management

applying return to work management skills

managing own time and priorities and dealing with contingencies

representing organisation in a professional manner at meeting and negotiations

working ethically and complying with all industry codes of practice and legislative requirements

Learning

advising stakeholders on rehabilitation and return to work services

arranging induction and training for workers within the return to work team

maintaining currency of knowledge of legislation, return to work management models and related services

Technology

conducting web searches and using corporate templates

using business technology such as computers, and word processing and document management software

using presentation equipment and materials

using research data devices and telecommunication devices and equipment