Certificate IV in Finance and Mortgage Broking

This qualification reflects the job roles of individuals working in finance broking (including mortgage broking).


Subjects

12 units must be achieved:

8 core units

plus4 elective units

1 elective unit must be selected from the elective units listed below.

The remaining 3 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate III, Certificate IV or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units of competency:

add topic FNSCRD301A Process applications for credit

add topic FNSFMB401A Prepare loan application on behalf of finance or mortgage broking clients

add topic FNSFMB402A Provide finance and mortgage broking services

add topic FNSFMB403A Present broking options to client

add topic FNSFMK505A Comply with financial services legislation and industry codes of practice

add topic FNSINC401A Apply principles of professional practice to work in the financial services industry

add topic FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector

add topic BSBITU306A Design and produce business documents

Elective units of competency:

add topic FNSFMB501A Settle applications and loan arrangements in the finance and mortgage broking industry

add topic FNSSAM403A Prospect for new clients

add topic FNSCUS501A Develop and nurture relationships with clients, other professionals and third party referrers

add topic BSBCUS301A Deliver and monitor a service to customers

add topic BSBWOR501A Manage personal work priorities and professional development


Pathways...

    The primary pathway from this qualification is employment in the finance and mortgage broking sector.

    A further learning pathway utilising qualifications such as Diploma of Finance and Mortgage Broking Management would support career progression.


Entry Requirements

Not applicable.


Licensing Information

Not applicable.


Employability Skills

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:

Communication

accessing professional networks and conducting cold calls

developing and writing reports to specifications

preparing and presenting correspondence in appropriate electronic format

questioning, listening and clarifying clients’ requirements

using effective telephone techniques and having the ability to negotiate resolutions with clients and colleagues

using excellent customer service skills and maintain an ongoing relationship with clients

Teamwork

building rapport and trust with clients and liaising and cooperating with a wide range of persons

liaising with clients and a range of other people internal and external to the organisation

referring matters to nominated person as required

Problem solving

analysing and synthesising information and determining levels of credit risk

calculating interest/loan repayments

checking the accuracy of calculations

collecting, comparing and contrasting data in order to create reports

comparing products and services in order to offer clients different options

identifying and resolving areas of client resistance

using problem solving tools and techniques

Initiative and enterprise

adapting to the special needs of customers

continually reviewing and applying emerging trends to product and service knowledge

generating a range of options in response to a client’s brief

responding to changed and changing situations

Planning and organising

gathering industry information through research

implementing internal monitoring/audit program to ensure ongoing compliance

maintaining statutory records

preparing, processing and settling loan applications

processing credit applications

processing documents and maintaining files, managing information and scheduling and coordinating competing tasks

Self-management

acting as a role model for others

applying time management strategies to own work schedule

asking for and responding to feedback on performance

defining and understanding own work role

planning own work schedule and monitoring and evaluating own work performance

presenting a positive organisational image

working ethically and complying with all industry codes of practice and legislative requirements

Learning

developing and maintaining personal competency

identifying opportunities for professional development identified

keeping up-to-date with legislative and policy changes within the industry and applying these to work practices

knowing and following workplace safety procedures

using online help for self-learning purposes

Technology

conducting web searches and using corporate templates

operating computers

using business technology to access, organise and monitor information using research data devices, telecommunication devices and related equipment

using word processing, spreadsheet and database entry skills to produce workplace documentation