Certificate IV in Banking Services

This qualification is designed to reflect job roles requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments.


Subjects

Packaging Rules

12 units must be achieved:

5 core units

plus7 elective units

the required elective units of competency can be selected from elective Groups A, B or C, with at least 3 units being from Group A

A maximum of 2 electives may be selected from units aligned to other Certificate IV qualifications in the FNS10 Financial Services Training Package

One (1) elective may be selected from units aligned to Certificate III qualifications and 2 electives from units aligned to Diploma qualifications in the FNS10 Financial Services Training Package

A maximum of 3 electives may be selected from units aligned to Certificate IV or Diploma qualifications in another endorsed Training Package or accredited course.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.

Core units of competency:

add topic BSBCUS403A Implement customer service standards

add topic BSBOHS303B Contribute to OHS hazard identification and risk assessment

add topic BSBWOR204A Use business technology

add topic FNSINC401A Apply principles of professional practice to work in the financial services industry

add topic FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector

Elective units of competency:

Group A (Sales and marketing)

add topic BSBCUS401A Coordinate implementation of customer service strategies

add topic FNSSAM401A Sell financial products and services

add topic FNSSAM402A Implement a sales plan

add topic FNSSAM403A Prospect for new clients

Group B (Lending)

add topic FNSCRD401A Assess credit applications

add topic FNSCRD402A Establish and maintain appropriate securitisation

add topic FNSCRD503A Promote understanding of the role and effective use of consumer credit

Group C (General)

add topic BSBCCO301A Use multiple information systems

add topic BSBCCO401A Administer customer contact telecommunications technology

add topic BSBMGT405A Provide personal leadership

add topic BSBSMB407A Manage a small team

add topic BSBWOR501A Manage personal work priorities and professional development

add topic FNSASIC301C Establish client relationship and analyse needs*

add topic FNSASIC302C Develop, present and negotiate client solutions*

add topic FNSBNK401A Coordinate a small business customer portfolio

add topic FNSBNK403A Provide services in a Business Transaction Centre

add topic FNSBNK404A Promote mobile banking services

add topic FNSBNK405A Provide mobile banking sales and service

add topic FNSBNK406A Manage customer visits

add topic FNSFMB402A Provide finance and mortgage broking services

add topic FNSFMB403A Present broking options to client

add topic FNSFLT501A Assist customers to budget and manage own finances

add topic FNSCUS402A Resolve disputes

add topic FNSMCA402A Initiate legal recovery of debts

NB units marked '*' are required for ASIC Tier 2 licensing


Pathways...

    Qualification Pathway

    The primary pathway from this qualification is employment in the financial services sectors noted above with typical job roles such as:

    senior sales consultant

    lending consultant

    lending officer

    team leader or supervisor

    customer contact centre service consultant

    This qualification may be suited to an Australian Apprenticeship pathway.

    A further learning pathway utilising qualifications such as FSN50910 Diploma of Banking Services Management would support career progression.

    Selecting the identified elective units could meet Tier 2 Australian Securities and Investments Commission (ASIC) accreditation requirements for providing limited financial products advice. Conditions relating to this should be obtained from ASIC.


Entry Requirements

Not applicable.


Licensing Information

Not applicable.


Employability Skills

QUALIFICATION SUMMARY

Employability Skill

Industry/enterprise requirements for this qualification include:

Communication

assisting clients to identify financial goals and to prioritise and assess their current financial situation

using sales techniques to inform clients of suitable products and services

using excellent interpersonal, telephone and written skills

Teamwork

developing a rapport with clients when identifying their needs, objectives and financial situation

working with others in a sales team to identify new client bases

liaising with clients and a range of other people internal and external to the organisation

Problem solving

applying risk management criteria in assessing client needs

collecting, comparing and contrasting data

comparing products and services in order to offer clients different options

determining interest/loan repayments

matching products to customer needs

Initiative and enterprise

generating a range of options for clients to consider

referring non-routine problems to a nominated person

proactively securing leads or referrals

translating ideas into action

Planning and organising

contributing to the planning process by researching, analysing and validating information relating to financial products

processing routine documents and maintaining files, managing information and scheduling and coordinating competing tasks

Self-management

acting as a role model for others

defining and understanding own work role

taking to management, concerns with own level of responsibility

understanding and acting to ensure client requirements are met

working ethically and complying with organisational, professional code of practice and legislative requirements, including FSR compliance

Learning

acquiring and applying knowledge of financial products and services

applying learning to develop improved practices

contributing to the learning of others through implementing team building exercises

developing and maintaining professional competency

Technology

operating the organisation's business or records management system

using business technology such as computers and applying word processing, spreadsheet and database skills to produce workplace documents

using CMS or related applications to record and tack customer profiles and contact details

using technology to assist the management of information and to assist the planning process